1.2 Receiving Group Features
Conditions
•Available Extension as a Supervisor Extension
a)One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group.
b)One extension can be the supervisor extension of more than one incoming call distribution group.
•Available Paired DSS Console
The
•Accumulation Value Clear
Accumulation value (total incoming calls/total overflowed calls/lost calls/average queuing time) can be cleared manually. The date and time of clearing is saved and it is shown on the display (monitoring starting date and time). When the value exceeds 99999, before clearing, "****" will be shown.
•If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•Other Features while in Monitor Mode
The supervisor extension can use other features (making calls, pressing the MESSAGE button, etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue monitor display.
User Manual References
User Manual
1.8.2Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)
Feature Guide
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