1.29 Computer Telephony Integration (CTI) Features
1.29Computer Telephony Integration (CTI) Features
1.29.1 Computer Telephony Integration (CTI)
Description
Connecting a personal computer (PC) to this PBX (via a DPT with the USB Module, or via a Server PC on a LAN) enables extension users to make use of advanced features by using the stored data in the PC or in the Server PC.
There are two types of CTI as follows:
1)First Party Call Control
2)Third Party Call Control
1.First Party Call Control
A PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC monitors the status of the DPT and controls the DPT.
PBX
USB
DPTPC
2.Third Party Call Control
A Server PC is connected to the PBX using the USB port on the PBX or using the CTI- LINK card as a CTI interface. PCs monitor the status of the PBX and control the PBX via the Server PC.
PBX
CTI
Interface
Server PC
LAN or USB
PC |
PC |
LAN
