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ZyXEL Communications vantage access Diagnostics and, Call Center, ART

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PART XIII

Diagnostics and

Call Center

This part contains the following chapters.

•Diagnostic Manager (563)

•Call Center (571)

561

Contents

www.zyxel.com Page Page Page Page Page Page Page Page Page Page Part III: Internet Gateway Device 1.0 (TR-069) Page Page Page Part V: Internet Gateway Device 1.2 (TR-098Amendment 1) Page Page Page Page Page Part VIII: Device 1.0 (TR-106) Page Page Page Part XIV: Troubleshooting, Appendices and Index Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page PART Introduction Page 1.1 Overview 1.2 Key Features 2.1 Installation Overview 2.2Preparing to Install 2.3Installation Using the Wizard Screens Page 2.3.2Installing Vantage Access BED 2.3.3Installing Vantage Access HTTPD Page 2.4 Installation Using Text-basedLine Commands Page Page 2.4.2Installing Vantage Access BED Page Page 2.4.3Installing Vantage Access HTTPD Page Page Page 2.5 Starting Vantage Access 2.6 Stopping Vantage Access 2.7 Uninstalling Vantage Access 2.7.2 Using the Wizard Screens Page Page 3.1 Web Browser Requirements 3.2Login Accounts 3.3 Accessing the Web Configurator Page 3.4Reinstall Existing License on Vantage Access Page 3.5 The Dashboard Screen 3.6 Vantage Access Web Configurator Overview 3.7Control Panel 3.8 Device Window Page Page 3.8.2 Device Search 3.8.3 Device List Page Page 3.8.4Right-clickMenu 3.9 Navigation Panel 3.10 About Vantage Access Page 4.1 Specifying a Download Server 4.2 Registering a Device 4.2.2 Editing a CSV File 4.2.3 Importing Devices 4.2.4 Device Setup for Registration Page Page Provision Manager Page 5.1 Viewing Device Status Page Page 5.1.1 The Device Status > Subscriber Screen Page Page 6.1 Task Monitor Overview Page 7.1 History Device Log Overview 7.2 Viewing Device Logs 7.2.1 The Change Columns Screen Page 8.1 The Import Device Screen 8.1.3Importing Devices Using XML or CSV File 8.1.4Importing Devices with Consecutive Serial Numbers 8.1.5Verifying Device Import/Registration 8.1.6 Device Setup for Registration 8.2Renaming Devices Page Page 9.1 Device Template Management Overview 9.2Managing a Template 9.2.1 Importing a Template 9.3 Editing a Template 9.3.1 Adding a New Parameter 9.4 Template Creation Page 9.5Loading a Template Page 10.1 Managing a Data Model (Root) 10.1.1 The Import Data Model Screen 11.1Device Provision Overview 11.2Device Provision 11.2.2 Provisioning Registered Devices 11.2.3 Data Model Page 11.2.4 Configuring CPE Methods Page 11.2.5 Profile 11.3Device Configuration Update Request Page 12.1 Short Cut Overview 12.1.2 Add a Short Cut ART Internet Gateway Device 1.0 (TR-069) Page 13.1 Internet Gateway Device 13.2 Device Information Page 13.3 Device Configuration 13.4 Vendor Configuration File 13.5 Management Server Page 13.6 Time 13.7 User Interface Page 13.8 Layer3 Forwarding Page 13.9 LAN Configuration Security 13.10 IP Ping Diagnostics Page 14.1 LAN Device Screen 14.2 LAN Host Configuration Management Page 14.2.1 IP Interface 14.2.2 IP Interface Details 14.3 LAN Ethernet Interface 14.3.2 Ethernet Interface Stats 14.4 LAN USB Interface 14.4.2 USB Interface Stats 14.5 WLAN Configuration Page Page Page 14.6 WLAN Association List 14.7 WEP Key 14.8 Pre-sharedKey 14.9 LAN Hosts 14.9.2 LAN Host Table Details Page 15.1 WAN Device Screen Overview 15.2 WAN Common Interface Configuration 15.3 WAN DSL Interface Configuration Page 15.3.1 WAN DSL Line Stats 15.3.2 WAN DSL Line Statistics Details 15.4 WAN Ethernet Interface Configuration 15.5 WAN DSL Connection Management 15.6 WAN DSL Connection Service Information 15.7 WAN DSL Diagnostics 15.8 WAN Connection Device 15.9 WAN Connection Device Details 15.9.1 WAN DSL Link Configuration Page 15.10 WAN ATM F5 Loopback Diagnostics 15.11 WAN Ethernet Link Configuration 15.12 WAN POTS Link Configuration 15.13 WAN IP Connection 15.13.1 WAN IP Connection Details 15.13.2 Port Mapping Table 15.13.3 Port Mapping Table Details 15.13.4 WAN IP Connection Statistics 15.14 WAN PPP Connection Page Page 15.14.2 Port Mapping Table 15.14.3 Port Mapping Table Details 15.14.4 WAN PPP Connection Statistics Page Device 1.1 (TR-098) Page 16.1 Internet Gateway Device 16.2 Device Information Page 16.3 Device Configuration 16.4 Vendor Configuration File 16.5 Management Server Page 16.6 Time 16.7 User Interface 16.8 Layer3 Forwarding 16.8.1 Layer3 Forwarding Table 16.8.2 Layer3 Forwarding Table Details Page 16.9 Layer2 Bridging 16.9.2 Bridging Table Details 16.9.3 Filter Table 16.9.4 Filter Table Details Page 16.9.5 Marking Table 16.9.6 Marking Table Details 16.10 Queue Management Page 16.10.1 Queue Classification 16.10.2 Queue Classification Details Page Page Page 16.10.3 Application Queue 16.10.4 Application Queue Details 16.10.5 Queue Flow 16.10.6 Queue Flow Details 16.10.7 Queue Policer 16.10.8 Queue Policer Details 16.10.9 Queue 16.10.10 Queue Details 16.11 LAN Configuration Security 16.12 IP Ping Diagnostics Page Page 17.1 LAN Device Screen 17.2 LAN Host Configuration Management Page 17.2.1 IP Interface 17.2.2 IP Interface Details 17.3 LAN Ethernet Interface 17.3.2 Ethernet Interface Statistics 17.4 LAN USB Interface 17.4.2 USB Interface Statistics 17.5 WLAN Configuration Page Page Page 17.6 WLAN Association List 17.7 WEP Key 17.8 Pre-sharedKey 17.9 LAN Hosts 17.9.2 LAN Host Table Details Page 18.1 WAN Device Screen Overview 18.2 WAN Common Interface Configuration 18.3 WAN DSL Interface Configuration Page 18.3.1 WAN DSL Line Statistics 18.3.2 WAN DSL Line Statistics Details 18.4 WAN Ethernet Interface Configuration 18.5 WAN DSL Connection Management 18.6 WAN DSL Connection Service Information 18.7 WAN DSL Diagnostics 18.8 WAN Connection Device 18.9 WAN Connection Device Details 18.9.1 WAN DSL Link Configuration Page 18.10 WAN ATM F5 Loopback Diagnostics 18.11 WAN Ethernet Link Configuration 18.12 WAN POTS Link Configuration 18.13 WAN IP Connection 18.13.1 WAN IP Connection Details Page 18.13.2 Port Mapping Table 18.13.3 Port Mapping Table Details 18.13.4 WAN IP Connection Statistics 18.14 WAN PPP Connection Page Page 18.14.2 Port Mapping Table 18.14.3 Port Mapping Table Details 18.14.4 WAN PPP Connection Statistics Page Page Page Device 1.2 (TR-098 Amendment 1) Page 19.1 Internet Gateway Device 19.2 Device Information Page 19.3 Vendor Configuration File 19.4 Device Configuration 19.5 Management Server Page 19.6 Manageable Device 19.7 Time 19.8 User Interface Page 19.9 Layer3 Forwarding 19.9.2 Layer3 Forwarding Table Details 19.10 Layer2 Bridging 19.10.1 Bridging Table 19.10.2 Bridging Table Details 19.10.3 Filter Table 19.10.4 Filter Table Details Page 19.10.5 Marking Table 19.10.6 Marking Table Details 19.10.7 Available Interface Table 19.10.8 Available Interface Table Details 19.11 Queue Management 19.11.1 Queue Classification 19.11.2 Queue Classification Details Page Page Page 19.11.3 Application Queue 19.11.4 Application Queue Details 19.11.5 Queue Flow 19.11.6 Queue Flow Details 19.11.7 Queue Policer 19.11.8 Queue Policer Details 19.11.9 Queue 19.11.10 Queue Details 19.12 LAN Configuration Security 19.13 IP Ping Diagnostics Page Page 20.1 LAN Device Screen 20.2 LAN Host Configuration Management Page 20.2.1 IP Interface 20.2.2 IP Interface Details 20.3 LAN Ethernet Interface 20.3.2 Ethernet Interface Statistics 20.4 LAN USB Interface 20.4.2 USB Interface Statistics 20.5 WLAN Configuration Page Page Page 20.6 WLAN Association List 20.7 WEP Key 20.8 Pre-sharedKey 20.9 LAN Hosts 20.9.2 LAN Host Table Details Page 21.1 WAN Device Screen Overview 21.2 WAN Common Interface Configuration 21.2.1 Connection 21.2.2 Connection Setup 21.3 WAN DSL Interface Configuration 21.3.1 WAN DSL Line Statistics 21.3.2WAN DSL Line Statistics Details 21.4 WAN Ethernet Interface Configuration 21.5 WAN DSL Connection Management 21.6 WAN DSL Connection Service Information 21.7 WAN DSL Diagnostics 21.8 WAN Connection Device 21.9 WAN Connection Device Details 21.9.1 WAN DSL Link Configuration Page 21.10 WAN ATM F5 Loopback Diagnostics 21.11 WAN Ethernet Link Configuration 21.12 WAN POTS Link Configuration Page 21.13 WAN IP Connection Page 21.13.2 Port Mapping Table 21.13.3 Port Mapping Table Details 21.13.4 WAN IP Connection Statistics 21.14 WAN PPP Connection Page Page 21.14.2 Port Mapping Table 21.14.3 Port Mapping Table Details 21.14.4 WAN PPP Connection Statistics Page Page Voice Service (TR-104) Page 22.1 Services 22.2 Voice Service Screen 22.3 VoIP Capabilities Page 22.3.1 SIP Setup 22.3.2 MGCP Setup 22.3.3 H.323 Setup 22.3.4 Codecs 22.3.5 Codecs Details 22.4 Voice Profile Page 22.5 Voice Service Provider Information 22.6 SIP Profile Page 22.6.1 SIP Event Subscription 22.6.2 SIP Event Subscription Details 22.6.3 SIP Response Mapping Table 22.6.4 SIP Response Mapping Details 22.7 MGCP Page 22.9 Voice Profile RTP Setup 22.9.2 Voice Profile SRTP Setup 22.10 Voice Profile Numbering Plan 22.10.1 Voice Profile Prefix Information 22.11 Voice Profile Tone Setup 22.11.1 Voice Profile Tone Event 22.11.2 Voice Profile Tone Event Setup 22.11.3 Voice Profile Tone Description 22.11.4 Voice Profile Tone Description Setup 22.11.5 Voice Profile Tone Pattern 22.11.6 Voice Profile Tone Pattern Setup 22.12 Voice Profile Button Map 22.12.1 Voice Profile Button 22.12.2 Voice Profile Button Setup 22.13 Voice Profile FaxT38 22.14 Voice Profile Line 22.14.2 Voice Profile Line SIP Setup 22.14.3 Line SIP Event Subscription 22.14.4 Line SIP Event Subscription Details 22.14.5 Voice Profile Line MGCP 22.14.6 Voice Profile Line H323 22.14.7 Line Ringer Setup 22.14.8 Voice Profile Ringer Event 22.14.9 Voice Profile Ringer Event Setup 22.14.10 Voice Profile Ringer Description 22.14.11 Voice Profile Ringer Description Setup 22.14.12 Voice Profile Ringer Pattern 22.14.13 Voice Profile Ringer Pattern Setup 22.14.14 Voice Profile Line Call Features Page 22.14.15 Voice Profile Line Voice Processing 22.14.16 Line Codec Information 22.14.17 Codec List 22.14.18 Codec List Details 22.14.19 Line Session 22.14.20 Line Session Details 22.14.21 Line Statistics Page 22.15 PhyInterface 22.15.1 PhyInterface Details 22.15.2 PhyInterface Tests Page Page Page STB 1.0 (TR-135) Page 23.1 Services 23.2 STB Capabilities 23.2.1 DVBT Setup 23.2.2 IP Setup 23.2.3 PVR Setup 23.2.4 Audio Decoder Setup 23.2.5 Video Decoder Setup 23.2.6 MPEG2 Part 2 Setup 23.2.7 MPEG2 Part 2 Profile Levels 23.2.8 MPEG2 Part 2 Profile Level Settings 23.2.9 MPEG4 Part 2 Setup 23.2.10 MPEG4 Part 2 Profile Levels 23.2.11 MPEG4 Part 2 Profile Level Settings 23.2.12 MPEG4 Part 10 Setup 23.2.13 MPEG4 Part 10 Profile Levels 23.2.14 MPEG4 Part 10 Profile Level Settings 23.2.15 SMPTEVC1 Setup 23.2.16 SMPTE VC-1Profile Levels 23.2.17 SMPTE VC-1Profile Level Settings 23.2.18 Audio Output Setup 23.2.19 Video Output Setup 23.2.20 CA Setup 23.2.21 DRM Setup 23.2.22 Service Monitoring Setup 23.2.23 Audience Statistics Setup 23.3 STB Components 23.3.1 Front End 23.3.2 Front End Settings 23.3.3 DVBT Modulation Settings 23.3.4 DVBT Installation Settings 23.3.5 DVBT Service List Database Settings 23.3.6 DVBT Service List Database Logical Channels 23.3.7 DVBT Service List Database Logical Channels Settings 23.3.8 DVBT Service List Database Logical Channel Services 23.3.9 DVBT Service List Database Logical Channel Settings Details 23.3.10 DVBT Logical Channel Connections 23.3.11 DVBT Service Connections 23.3.12 Front End IP Setup 23.3.13 Front End RTCP Setup 23.3.14 Front End RTP AVPF Setup 23.3.15 Front End IGMP Setup 23.3.16 Front End Client Groups 23.3.17 Front End Client Groups Settings 23.3.18 Front End Client Group Statistics 23.3.19 Front End Client Groups Statistics Details 23.3.20 Front End Client Groups Total Statistics 23.3.21 Front End Client Groups Current Day Statistics 23.3.22 Front End Client Groups Quarter Hour Statistics 23.3.23 Front End Dejittering 23.3.24 Front End Inbound Information 23.3.25 Front End Inbound Information Statistics 23.3.26 Front End Outbound Information 23.3.27 Front End Outbound Information Statistics 23.3.28 Front End Service Connections 23.3.29 Personal Video Recorder Settings 23.3.30 Personal Video Recorder Storage 23.3.31 Personal Video Recorder Storage Details 23.3.32 Audio Decoder Status 23.3.33 Audio Decoder Details 23.3.34 Video Decoder Status 23.3.35 Video Decoder Details 23.3.36 Audio Output Status 23.3.37 Audio Output Details 23.3.38 Video Output Status 23.3.39 Video Output Details 23.3.40 SCART Status 23.3.41 SCART Details 23.3.42 Conditional Access Status 23.3.43 Conditional Access Details 23.3.44 DRM Status 23.3.45 DRM Details 23.4 AV Streams 23.4.1 AV Stream Setup 23.4.2 AV Stream Details 23.5 AV Players 23.5.1 AV Player Setup 23.5.2 AV Player Details 23.6 Service Monitoring 23.6.1 Main Stream Setup 23.6.2 Main Stream Details 23.6.3 Main Stream Total Statistics 23.6.4 Main Stream Dejittering Statistics 23.6.5 Main Stream RTP Statistics 23.6.6 Main Stream MPEG2-TSStatistics 23.6.7 Main Stream Video Decoder Statistics 23.6.8 Main Stream Audio Decoder Statistics 23.6.9 Main Stream Video Response Statistics 23.6.10 Main Stream Sample Statistics 23.6.11 Main Stream Dejittering Sample Statistics 23.6.12 Main Stream RTP Sample Statistics Page 23.6.13 Main Stream MPEG2-TSSample Statistics 23.6.14 Main Stream Video Decoder Sample Statistics Page 23.6.15 Main Stream Audio Decoder Sample Statistics 23.6.16 Main Stream Video Response Sample Statistics 23.6.17 Main Stream High Level Metric Sample Statistics 23.6.18 Main Stream High Level Metric Sample Statistics Details 23.7 STB Audience Statistics 23.7.2 Channel Statistics Page Device 1.0 (TR-106) Page 24.1 Device 24.2 Device Configuration 24.3 Gateway Information 24.4 Device Information Page 24.5 Management Server 24.6 Time 24.7 User Interface Page Page 25.1 LAN 25.2 DHCP Options 25.3 LAN Statistics Page 25.4 IP Ping Diagnostics 25.5 Traceroute Diagnostics 25.5.1 Route Hops 25.5.2 Route Hops Details Device 1.1 (TR-106 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page File Manager Page 28.1Device Firmware Overview 28.2Firmware Management 28.2.1 Adding a New Device Firmware 28.2.2Deleting a Device Firmware File 28.3 Firmware Upgrade 28.4Firmware Upgrade Request Lists Page 29.1 Vendor Configuration File Overview 29.2 Available Device Configuration File 29.2.1 Adding a Vendor Configuration File 29.2.2Downloading a Configuration File 29.2.3Deleting a Configuration File 29.3 Backing up Device Configuration Files 29.4 Backup Configuration File List 29.5Restoring Device Configuration Page 29.6 Configuration Restore Request List Page Page System Manager Page 30.1 Types of Accounts 30.2 User Account Management 30.3 Adding a User Account Page 30.4 Editing Account Information 30.5Deleting an Account 30.6 User Groups 30.6.1 Add or Edit User Group 30.7 Common Settings Page 31.1 The Download Server Screen Page 32.1 The System Maintenance Management Screen 32.2 The System Maintenance Backup Screen 32.3 The System Maintenance Restore Screen Page Page 33.1 License Overview 33.2 The License Screen 33.3 The License Upgrade Screen Page Page 34.1 The System Setting Screen Page Monitor Manager Page 35.1 The History Screen 35.2 The Log Archive Screen 35.3 The Log Settings Screen 35.3.1 The Select Device Screen Page 35.4 The TR-069Log Management Screen Page Page 36.1 Specifying an Email Server 36.2 Configuring Email Alert Page 36.3The Disk Space Monitor Screen 36.4 The Disk Space View Screen 36.5 The Statistical Report Screen Page Diagnostics and Call Center Page 37.1 Telnet File Management 37.2 Task Management 37.2.1 Adding or Editing a Task Page 37.3 Diagnostic Tests 37.3.1 Adding a Diagnostic Test Page Page 38.1 The Call Center Screen Page Page 38.1.1 Default Gateway Setting Example Troubleshooting Appendices and Index Page 39.1 Vantage Access Startup and Login 39.2Web Configurator Display 39.3Device Registration Page Page Copyright ZyXEL Limited Warranty Open Software Announcements