ZyXEL Communications vantage access 39.1 Vantage Access Startup and Login

39

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.

39.1 Vantage Access Startup and Login

I cannot start Vantage Access.

1You must reboot your computer after installing Vantage Access.

2Make sure Vantage Access DB has started.

3If the “Error: Remote DB is not alive!” message displays, this means that you have specified the wrong Vantage Access DB server IP address. Uninstall and install Vantage Access BED with the correct IP address.

4Make sure you can connect to Vantage Access DB.

5You may have specified the wrong Vantage Access DB server IP address during the Vantage Access BED installation. In this case, uninstall and install Vantage Access BED and enter the correct IP address during the installation process.

I cannot display the Vantage Access login screen.

1This may happen if you have installed the Apache server with your Linux distribution. You must uninstall the existing Apache HTTP download server from your Linux computer.

2If you installed Vantage Access BED and Vantage Access HTTPD on the same computer, uninstall and install Vantage Access HTTPD is using a different port number other than 80.

I cannot log into Vantage Access.

1Make sure the Vantage Access server is turned on.

	577
Vantage Access User’s Guide