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Call Center

This chapter discusses the Call Center screen. This screen is helpful for your call center operations. For example, checking a device’s information or status, modifying some basic settings, or checking historical event logs for subscribers.

38.1 The Call Center Screen

Use this screen to search for device(s) and view their information for your call center operations. You can also use this screen to configure actions applied to the CPE devices (using CPE methods) and view historic logs. Log into the Web Configuration using a call-center account. The following screen displays.

Figure 537 The Call Center Interface

 

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Vantage Access User’s Guide