Windows Hardware Troubleshooter, Solving Problems, 126 | Dell PP12S

The Dell Support Utility is customized for your computing environment.

The icon in the Windows Notification area functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment

•View the Dell Support Utility settings

•Access the help file for the Dell Support Utility

•View frequently asked questions

•Learn more about the Dell Support Utility

•Turn the Dell Support Utility off

Windows Hardware Troubleshooter

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1Click Start (or Start in Windows XP) and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

In Windows XP, click Hardware Troubleshooter as displayed in the search results.

3Select the option that best describes the problem and follow the remaining troubleshooting steps.

Solving Problems

Follow these tips when you troubleshoot your Tablet-PC:

•If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

126

Troubleshooting

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Dell PP12S manual Windows Hardware Troubleshooter, Solving Problems, Clicking the Dell Support Icon, 126

Contents

Dell Latitude XT User’s Guide May PU189 Contents Setting Up and Using Your Tablet-PC Connecting a Network or Broadband Modem Wireless Local Area Network Wlan 100100 111 Mobile Broadband/Wireless Wide Area Network Wwan 105111 Smart Cards and Biometric Readers 111 121 Tablet-PC, Keyboard, and Display 119119 Optical Drives and Optical Drive Media 120 Dell Support Utility for Windows Vista 125 142 139141 145 155 Subscriber Identity Module SIM CardMemory and Mini-Card Cover Pen and Whip Antenna Assembly 193 203 Battery Slice Specifications Setting Up Your Battery SliceBattery-Slice Power-Status LED Macrovision Product Notice Resources Finding InformationWhat Are You Looking For? Find It Here Documentation and drivers are already Quick Reference Guide At support.dell.com How to set up my Tablet-PC License What Are You Looking For? Dell Support Website support.dell.com Dell Support Utility Windows Vista Dell QuickSet Help Dell Support Service Getting HelpObtaining Assistance Technical Support and Customer Service DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Returning Items for Warranty Repair or Credit Before You Call Diagnostics Checklist Contacting Dell Visit support.dell.com About Your Tablet-PC Front View Mail application shortcut button About Your Tablet-PC About Your Tablet-PC Key Function Combination Left Side View Pen USB C O N N E C T O R Wireless radio on/off switch Right Side View D I O C O N N E C T O R S Back View AC a D a P T E R C O N N E C T O R Connects video devices, such as a monitor Top View Bottom View Pen View System Information SpecificationsProcessor Memory Ports and Connectors CommunicationsVideo Audio Display Display Tablet Input Devices Battery Biometric Reader Battery AC Adapter Physical Environmental Environmental About Your Tablet-PC Transferring Information in Windows Vista Setting Up and Using Your Tablet-PCTransferring Information to a New Tablet-PC Transferring Information in Windows XP To prepare a new computer for the file transfer Setting Up and Using Your Tablet-PC Using Notebook Mode Using Tablet Mode Converting Your Tablet-PC Between Notebook and Tablet Modes Display assembly Setting Up and Using Your Tablet-PC Setting Up and Using Your Tablet-PC Right- and Left-handed Use Setting Up and Using Your Tablet-PC Screen Orientation Using the Back Button Controlling Your Tablet-PC in Tablet ModeUsing the Scroll Control Using Tablet Buttons Power button Windows security button Disabling and Enabling Tablet Buttons Using the Pen Ejecting and Storing the Pen Replacing the Pen Tip Using the Pen Like a Mouse Calibrating the Pen Entering, Editing, and Erasing Text With the Pen Using Pen Flicks in Windows Vista Setting Pen Preferences Using Touch Setting Pointer Device Mouse Preferences Accessing Management Tasks and User Information QuickSetClicking the QuickSet Icon Windows Vista Mobility Center Control PanelHelp and Support Double-Clicking the QuickSet Icon Using a Battery Battery Performance Checking the Battery Charge Power Meter Dell QuickSet Battery MeterCharge Gauge Conserving Battery Power Low-Battery Warning Power Management Modes Sleep Mode in Windows VistaHibernate Mode Select Enable hibernation Configuring Power Management Settings Charging the Main BatteryAccessing Power Options Properties Removing the Main Battery Installing the Main Battery Storing a Battery Key Combinations Using a KeyboardNumeric Keypad System Functions Display Functions BatteryPower Management Speaker Functions Microsoft Windows Logo Key Functions Opens the Windows Mobility Center Touch Pad Changing the Track Stick or Pointer Cap Customizing the Touch Pad and Track Stick or Pointer Using the Display Adjusting Brightness on the LED Backlit Thin-and-Light LCD Adjusting Brightness on the Dual-bulb Ccfl LCD Using Cards ExpressCards Installing an ExpressCard Smart Cards Removing an ExpressCard Installing a Smart Card About Smart Cards Installing an SD Card Secure Digital SD Cards Setting Up and Using Your Tablet-PC Classic Notebook Using Your Tablet-PC With a ProjectorDisplay Positions Tablet Clone Mode Mirrored Display Modes Changing the Display Settings for the Projector Extended Desktop Mode Select Displays Manger under Graphics Settings Setting Up and Using Networks Connecting a Network or Broadband Modem Windows Vista Network Setup WizardWireless Local Area Network Wlan Windows XP Start Button and Connect To Option Checking Your Wireless Network AdapterWhat You Need to Establish a Wlan Connection 101 Order Confirmation for Your Tablet-PC 102 Connecting to a Wlan 103 Determining the Wireless Network Device Manager Completing the Connection to the Wlan104 Mobile Broadband/Wireless Wide Area Network Wwan 105 Checking Your Dell Mobile Broadband Card 106 Connecting to a Mobile Broadband Network 107 Enabling/Disabling the Dell Mobile Broadband Card 108 Dell Wi-Fi Catcher Network Locator MicrosoftWindows Firewall109 110 Securing Your Tablet-PC Security Cable LockSmart Cards and Biometric Readers Type of Password Features PasswordsAbout Passwords 112 Using a Primary or System Password 113 Using an Administrator Password Using a Hard Drive Password114 Trusted Platform Module TPM 115 Activating the Security Management Software Enabling the TPM FeatureSecurity Management Software 116 If Your Tablet-PC Is Lost or Stolen Using the Security Management SoftwareComputer Tracking Software 117 118 Touch Pad Cleaning Your Tablet-PCTablet-PC, Keyboard, and Display 119 Optical Drives and Optical Drive Media 120 When to Use the Dell Diagnostics TroubleshootingDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 122 Dell Diagnostics Main Menu 123 124 Accessing the Dell Support Utility Dell Support Utility for Windows Vista125 Clicking the Dell Support Icon Solving ProblemsWindows Hardware Troubleshooter 126 Hard Drive Problems 127 Problems writing to an optical drive Optical Drive ProblemsMail and Internet Problems 128 Error Messages 129 Tablet-PC does not start up Ieee 1394 Device ProblemsLockups and Software Problems Tablet-PC stops responding Program is designed for an earlier Windows operating system Program stops respondingProgram crashes repeatedly Solid blue screen appears Memory Problems Other software problems132 Network Problems Power Problems133 Printer Problems Scanner Problems134 No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers 135 Touch Pad or Mouse Problems No sound from headphones136 Touch Not Functioning Troubleshooting Stylus and Touch ProblemsDiagnostics 137 Pen Problems Pen stops working Display ProblemsPen Pressure Sensitivity Problems Screen is difficult to read Power Lights If only part of the display is readable139 140 Using the System Setup Program Overview141 Changing the Boot Sequence System Setup ScreensViewing the System Setup Screens Commonly Used Options Performing a One-Time Boot 143 144 Drivers Reinstalling SoftwareWhat Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver Rollback146 Using the Drivers and Utilities Media 147 Manually Reinstalling Drivers Restoring Your Operating System148 Using Microsoft Windows System Restore Starting System Restore149 Using Dell Factory Image Restore Undoing the Last System Restore150 Using the Operating System Media Before you Begin151 Reinstalling the Operating System 152 153 154 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Tablet-PC Before Working Inside Your Tablet-PC 156 Main Battery 157 158 Hard Drive 159 Removing the Hard Drive 160 Installing the Hard Drive 161 Subscriber Identity Module SIM Card Removing the SIM Card162 Internal Card With Bluetooth Wireless Technology Installing the SIM Card163 Remove the Internal Card Caddy 164 Installing a Bluetooth Card 165 166 Memory and Mini-Card Cover 167 Removing the Memory and Mini-Card Cover Installing the Memory and Mini-Card CoverMemory 168 Installing a Memory Module Removing a Memory Module169 Mini-Card 170 Removing a Mini-Card 171 172 Installing a Mini-Card 173 Hinge Cover Removing the Hinge Cover174 Installing the Hinge Cover Keyboard175 Removing the Keyboard 176 Coin-Cell Battery Installing the Keyboard177 Removing the Coin-cell Battery Installing the Coin-Cell Battery178 Display Assembly Removing the Display Assembly179 180 181 Installing the Display Assembly 182 183 184 185 Palm Rest Removing the Palm Rest186 187 188 Removing the System Board Installing the Palm RestSystem Board 189 190 Removing the Fan Installing the System BoardFan 191 192 Removing the Pen and Whip Antenna Assembly Pen and Whip Antenna AssemblyInstalling the Fan 193 194 Removing the Wireless Switch Wireless SwitchInstalling the Pen and Whip Antenna Assembly 195 196 Installing the Wireless Switch 197 198 About the Dell D/Bay Setting Up and Using the D/BayDell D/Bay 199 200 201 202 Media Base Optional Left View Right View 204 205 206 207 208 Setting Up Your Media Base 209 Securing the Media Base 210 Docking Your Tablet-PC to the Media Base 211 Undocking Your Tablet-PC From the Media Base 212 Installing the Optical Drive in the Media Base 213 Media Base Specifications 214 215 216 Battery Slice Optional 217 Setting Up Your Battery Slice 218 Docking Your Tablet-PC to the Battery Slice 219 Undocking Your Tablet-PC From the Battery Slice 220 221 Battery Slice Specifications Charging Your Battery SliceBattery-Slice Power-Status LED Battery Slice Power Status LED Codes 223 224 Packing the Tablet-PC Traveling With Your Tablet-PCIdentifying Your Tablet-PC 225 Travel Tips 226 Traveling by Air 227 228 FCC Class B AppendixFCC Notice U.S. Only 229 Macrovision Product Notice 230 Glossary 231 232 233 234 Device driver See driver 235 236 237 238 239 240 NIC See network adapter 241 242 243 244 Video resolution See resolution 245 246 247 248