Optical Drive Problems
NOTE: Unless you purchased either an optional external D/Bay or an optional media base with your
NOTE:
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
C L E A N T H E O P T I C A L D R I V E O R O P T I C A L D R I V E M E D I A — See "Optical Drives and
Optical Drive Media" on page 120.
C H E C K T H E C A B L E C O N N E C T I O N S
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L —
•Click the speaker icon in the
•Ensure that the volume is turned up by clicking the slidebar and dragging it up.
•Ensure that the sound is not muted by clicking any boxes that are checked.
R U N T H E W I N D O W S H A R D W A R E T R O U B L E S H O O T E R — See "Windows Hardware Troubleshooter" on page 126.
R U N T H E D E L L DI A G N O S T I C S — See "Dell Diagnostics" on page 121.
Problems writing to an optical drive
NOTE: Unless you purchased either an optional external D/Bay or an optional media base with your
C L O S E O T H E R P R O G R A M S — The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to the optical.
TU R N O F F S L E E P M O D E I N W I N D O W S VI S T A B E F O R E W R I T I N G T O A D I S C — See "Configuring Power Management Settings" on page 79 or search for the keyword sleep in Windows Help and Support for information on power management modes.
E-Mail and Internet Problems
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: Do not plug a telephone cable into the network adapter connector (see "Back View" on page 36).
Troubleshooting
