Getting Help, Obtaining Assistance | Dell PP12S instruction

Getting Help

Obtaining Assistance

CAUTION: Before working inside your Tablet-PC, follow the safety instructions located in the Product Information Guide.

If you experience a problem with your Tablet-PC, complete the following steps to troubleshoot and diagnose the problem:

1See "Troubleshooting" on page 121 for information and procedures that pertain to the problem your Tablet-PC is experiencing.

2Run Dell Diagnostics. See "Dell Diagnostics" on page 121.

3Fill out the "Diagnostics Checklist" on page 25. This checklist helps you to organize information Dell’s support services will need to troubleshoot your Tablet-PC.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 22 for a more extensive list of Dell Support online services and features.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 26.

NOTE: Call Dell Support from a telephone at or near the Tablet-PC so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 22.

Dell Support Service

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Resources

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Dell PP12S manual Getting Help, Obtaining Assistance, Dell Support Service

Contents

Dell Latitude XT User’s Guide May PU189 Contents Setting Up and Using Your Tablet-PC Connecting a Network or Broadband Modem Wireless Local Area Network Wlan 100100 111 Mobile Broadband/Wireless Wide Area Network Wwan 105111 Smart Cards and Biometric Readers 111 119 Optical Drives and Optical Drive Media 120 Tablet-PC, Keyboard, and Display 119121 Dell Support Utility for Windows Vista 125 141 139142 145 155 Subscriber Identity Module SIM CardMemory and Mini-Card Cover 193 Pen and Whip Antenna Assembly 203 Battery-Slice Power-Status LED Setting Up Your Battery SliceBattery Slice Specifications Macrovision Product Notice Resources Finding InformationWhat Are You Looking For? Find It Here Documentation and drivers are already At support.dell.com Quick Reference Guide How to set up my Tablet-PC License Dell Support Website support.dell.com What Are You Looking For? Dell Support Utility Windows Vista Dell QuickSet Help Dell Support Service Getting HelpObtaining Assistance DellConnect Online Services Technical Support and Customer Service AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Before You Call Returning Items for Warranty Repair or Credit Diagnostics Checklist Visit support.dell.com Contacting Dell Front View About Your Tablet-PC Mail application shortcut button About Your Tablet-PC About Your Tablet-PC Key Function Combination Pen Left Side View USB C O N N E C T O R Right Side View Wireless radio on/off switch D I O C O N N E C T O R S Back View AC a D a P T E R C O N N E C T O R Connects video devices, such as a monitor Top View Bottom View Pen View Processor SpecificationsSystem Information Memory Ports and Connectors CommunicationsVideo Display Audio Tablet Input Devices Display Biometric Reader Battery AC Adapter Battery Environmental Physical Environmental About Your Tablet-PC Transferring Information to a New Tablet-PC Setting Up and Using Your Tablet-PCTransferring Information in Windows Vista Transferring Information in Windows XP To prepare a new computer for the file transfer Setting Up and Using Your Tablet-PC Using Notebook Mode Converting Your Tablet-PC Between Notebook and Tablet Modes Using Tablet Mode Display assembly Setting Up and Using Your Tablet-PC Setting Up and Using Your Tablet-PC Right- and Left-handed Use Setting Up and Using Your Tablet-PC Screen Orientation Using the Scroll Control Controlling Your Tablet-PC in Tablet ModeUsing the Back Button Using Tablet Buttons Power button Windows security button Disabling and Enabling Tablet Buttons Ejecting and Storing the Pen Using the Pen Replacing the Pen Tip Calibrating the Pen Using the Pen Like a Mouse Entering, Editing, and Erasing Text With the Pen Setting Pen Preferences Using Pen Flicks in Windows Vista Setting Pointer Device Mouse Preferences Using Touch Accessing Management Tasks and User Information QuickSetClicking the QuickSet Icon Help and Support Control PanelWindows Vista Mobility Center Double-Clicking the QuickSet Icon Battery Performance Using a Battery Checking the Battery Charge Power Meter Dell QuickSet Battery MeterCharge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Sleep Mode in Windows VistaHibernate Mode Select Enable hibernation Configuring Power Management Settings Charging the Main BatteryAccessing Power Options Properties Removing the Main Battery Storing a Battery Installing the Main Battery Numeric Keypad Using a KeyboardKey Combinations System Functions Power Management BatteryDisplay Functions Speaker Functions Opens the Windows Mobility Center Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick or Pointer Changing the Track Stick or Pointer Cap Using the Display Adjusting Brightness on the Dual-bulb Ccfl LCD Adjusting Brightness on the LED Backlit Thin-and-Light LCD ExpressCards Using Cards Installing an ExpressCard Removing an ExpressCard Smart Cards About Smart Cards Installing a Smart Card Secure Digital SD Cards Installing an SD Card Setting Up and Using Your Tablet-PC Display Positions Using Your Tablet-PC With a ProjectorClassic Notebook Tablet Display Modes Clone Mode Mirrored Extended Desktop Mode Changing the Display Settings for the Projector Select Displays Manger under Graphics Settings Connecting a Network or Broadband Modem Setting Up and Using Networks Wireless Local Area Network Wlan Network Setup WizardWindows Vista Windows XP What You Need to Establish a Wlan Connection Checking Your Wireless Network AdapterStart Button and Connect To Option 101 102 Order Confirmation for Your Tablet-PC 103 Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan104 105 Mobile Broadband/Wireless Wide Area Network Wwan 106 Checking Your Dell Mobile Broadband Card 107 Connecting to a Mobile Broadband Network 108 Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator MicrosoftWindows Firewall109 110 Securing Your Tablet-PC Security Cable LockSmart Cards and Biometric Readers About Passwords PasswordsType of Password Features 112 113 Using a Primary or System Password Using an Administrator Password Using a Hard Drive Password114 115 Trusted Platform Module TPM Security Management Software Enabling the TPM FeatureActivating the Security Management Software 116 Computer Tracking Software Using the Security Management SoftwareIf Your Tablet-PC Is Lost or Stolen 117 118 Tablet-PC, Keyboard, and Display Cleaning Your Tablet-PCTouch Pad 119 120 Optical Drives and Optical Drive Media Dell Diagnostics TroubleshootingWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive 122 123 Dell Diagnostics Main Menu 124 Accessing the Dell Support Utility Dell Support Utility for Windows Vista125 Windows Hardware Troubleshooter Solving ProblemsClicking the Dell Support Icon 126 127 Hard Drive Problems Mail and Internet Problems Optical Drive ProblemsProblems writing to an optical drive 128 129 Error Messages Lockups and Software Problems Ieee 1394 Device ProblemsTablet-PC does not start up Tablet-PC stops responding Program crashes repeatedly Program stops respondingProgram is designed for an earlier Windows operating system Solid blue screen appears Memory Problems Other software problems132 Network Problems Power Problems133 Printer Problems Scanner Problems134 No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 135 Touch Pad or Mouse Problems No sound from headphones136 Diagnostics Troubleshooting Stylus and Touch ProblemsTouch Not Functioning 137 Pen Pressure Sensitivity Problems Display ProblemsPen Problems Pen stops working Screen is difficult to read Power Lights If only part of the display is readable139 140 Using the System Setup Program Overview141 Viewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options 143 Performing a One-Time Boot 144 What Is a Driver? Reinstalling SoftwareDrivers Identifying Drivers Reinstalling Drivers and Utilities Using Windows Device Driver Rollback146 147 Using the Drivers and Utilities Media Manually Reinstalling Drivers Restoring Your Operating System148 Using Microsoft Windows System Restore Starting System Restore149 Using Dell Factory Image Restore Undoing the Last System Restore150 Using the Operating System Media Before you Begin151 152 Reinstalling the Operating System 153 154 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Tablet-PC 156 Before Working Inside Your Tablet-PC 157 Main Battery 158 159 Hard Drive 160 Removing the Hard Drive 161 Installing the Hard Drive Subscriber Identity Module SIM Card Removing the SIM Card162 Internal Card With Bluetooth Wireless Technology Installing the SIM Card163 164 Remove the Internal Card Caddy 165 Installing a Bluetooth Card 166 167 Memory and Mini-Card Cover Memory Installing the Memory and Mini-Card CoverRemoving the Memory and Mini-Card Cover 168 Installing a Memory Module Removing a Memory Module169 170 Mini-Card 171 Removing a Mini-Card 172 173 Installing a Mini-Card Hinge Cover Removing the Hinge Cover174 Installing the Hinge Cover Keyboard175 176 Removing the Keyboard Coin-Cell Battery Installing the Keyboard177 Removing the Coin-cell Battery Installing the Coin-Cell Battery178 Display Assembly Removing the Display Assembly179 180 181 182 Installing the Display Assembly 183 184 185 Palm Rest Removing the Palm Rest186 187 188 System Board Installing the Palm RestRemoving the System Board 189 190 Fan Installing the System BoardRemoving the Fan 191 192 Installing the Fan Pen and Whip Antenna AssemblyRemoving the Pen and Whip Antenna Assembly 193 194 Installing the Pen and Whip Antenna Assembly Wireless SwitchRemoving the Wireless Switch 195 196 197 Installing the Wireless Switch 198 Dell D/Bay Setting Up and Using the D/BayAbout the Dell D/Bay 199 200 201 202 Left View Media Base Optional 204 Right View 205 206 207 208 209 Setting Up Your Media Base 210 Securing the Media Base 211 Docking Your Tablet-PC to the Media Base 212 Undocking Your Tablet-PC From the Media Base 213 Installing the Optical Drive in the Media Base 214 Media Base Specifications 215 216 217 Battery Slice Optional 218 Setting Up Your Battery Slice 219 Docking Your Tablet-PC to the Battery Slice 220 Undocking Your Tablet-PC From the Battery Slice 221 Battery-Slice Power-Status LED Charging Your Battery SliceBattery Slice Specifications Battery Slice Power Status LED Codes 223 224 Identifying Your Tablet-PC Traveling With Your Tablet-PCPacking the Tablet-PC 225 226 Travel Tips 227 Traveling by Air 228 FCC Notice U.S. Only AppendixFCC Class B 229 230 Macrovision Product Notice 231 Glossary 232 233 Device driver See driver 234 235 236 237 238 239 NIC See network adapter 240 241 242 243 244 245 Video resolution See resolution 246 247 248