Dell PP12S manual Returning Items for Warranty Repair or Credit, Before You Call

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 26.

2Include a copy of the invoice and a letter describing the reason for the return.

3Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 25), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 121).

4Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit.

5Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the bottom of your Tablet-PC).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 25). If possible, turn on your Tablet-PC before you call Dell for assistance and call from a telephone at or near the Tablet-PC. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the Tablet-PC itself. Ensure that the Tablet-PC documentation is available.

CAUTION: Before working inside your Tablet-PC, follow the safety instructions in your Product Information Guide.

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