Emerson Process Management 5300 manual Surface Pulse Not Found on

Rosemount 5300 Series

Reference Manual

00809-0100-4530, Rev BA July 2009

Symptom		Possible cause		Action
The reference pulse is not detected.	•	The tank is full	•	Check the product level
	•	The transmitter is configured with	•	Check that correct probe type is configured
		wrong probe type	• Check Reference Amplitude Threshold
	•	Reference Amplitude Threshold is
		incorrect
Incorrect Interface Level reading.	•	Interface threshold incorrect	•	Adjust Interface threshold, see “Interface
	•	Upper Product Dielectric constant		Pulse not Found” on page 7-8
		incorrect	•	Check the Upper Product Dielectric
				constant, see “Basic Configuration
				Parameters” on page 5-4
Incorrect level reading.	•	Configuration error	•	Check the Tank Height parameter
	•	Disturbing objects in the tank	•	Check status information and diagnostic
				information
			•	Check that the transmitter has not locked
				on an interfering object, see “Disturbance
				Echo Handling” on page 7-7
			• Adjust the Surface amplitude threshold, see
				“Surface Pulse Not Found” on page 7-5
Integral display does not work.			•	Check the display configuration
			• Check loop power
			•	Check Display connection
			• Contact Emerson Process Management
				Service Department(1)
FOUNDATION Fieldbus Card to			•	Verify Device Mode setting, should be
Transmitter Communication Fault				FOUNDATION Fieldbus
				(Parameter: ENV_DEVICE_MODE)
			• Restart method from Resource Block
			• Reboot gauge (Cycle Power)
Level Measurement Failure			• Check Power Supply
			•	Check the gauge configuration (Transducer
				Block)
			•	Check that the mechanical installation is
				correct
Temperature Measurement Failure			• Check ambient temperature(2)
			•	Restart gauge
			• Contact Emerson Process Management
				Service Department
Volume Measurement Failure			• Restart gauge
			• Check gauge configuration using PC Based
				configuration tool
No surface echo			•	Check signal strength
			•	Restart transmitter
			• See “Surface Pulse Not Found” on
				page 7-5
DB Error/ Microwave Unit Error/			•	Restart transmitter
Configuration Error/ Other Error			•	Set database to default; load default
				Database
			•	Download Application Software
			•	Call Service Center
SW Error/ Display Error/ Analog Out			•	Restart transmitter
Error			•	Call Service Center

(1)A malfunctioning display panel may only be replaced by service personnel at the Emerson Process Management Service Department. A display must not be replaced when the transmitter is in operation.

(2)If the 5300 transmitter has been exposed to temperatures outside the specified limits, the device may stop its normal operation.

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