Table 4. DSA messages (continued)
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician.
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number | Component | Test | State | Description | Action | |
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Memory | Memory Test | Failed | Test failure: | 1. | Turn off the system and disconnect it from the | |
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| power source. | |
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| failing bank x, |
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| 2. | Reseat DIMM z. | |
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| failing memory | ||
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| card y, failing | 3. | Reconnect the system to power and turn on |
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| DIMM z. |
| the system. |
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| 4. | Make sure that the DSA code is at the latest |
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| level. |
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| 5. | Make sure that the server firmware is at the |
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| latest level. The installed firmware level is |
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| shown in the DSA log in the Firmware/VPD |
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| section for this component. For more |
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| information, see “Updating the firmware” on |
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| page 267. |
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| 6. | Run the test again. |
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| 7. | Replace the failing DIMMs. |
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| 8. | |
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| “Using the Setup Utility” on page 252). |
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| 9. | Run the test again. |
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| 10. | Replace the failing DIMM. |
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| 11. If the failure remains, go to the Lenovo Web | |
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| site for more troubleshooting information at |
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| http://www.lenovo.com/support. |
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Memory | Memory | Aborted | Internal | 1. Turn off and restart the system. | ||
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| Stress Test |
| program error. | ||
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| 2. Make sure that the DSA code is at the latest | |||
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| level. |
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| 3. Make sure that the server firmware is at the | |
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| latest level. The installed firmware level is shown |
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| in the DSA log in the Firmware/VPD section for |
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| this component. For more information, see |
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| “Updating the firmware” on page 267. |
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| 4. Run the test again. | |
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| 5. Turn off and restart the system if necessary to | |
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| recover from a hung state. |
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| 6. Run the memory diagnostics to identify the | |
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| specific failing DIMM. |
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| 7. If the failure remains, go to the Lenovo Web site | |
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| for more troubleshooting information at |
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| http://www.lenovo.com/support. |
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