Lenovo 3823, 3821, 3822, 3719 manual Diagnostics

vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

vSee Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

Error code	Description	Action
0011002	Microprocessor mismatch	1.	Run the Setup utility and view the microprocessor
			information to compare the installed
			microprocessor specifications.
		2.	(Trained service technician only) Remove and
			replace one of the microprocessors so that they
			both match.
0011004	Microprocessor failed BIST	1.	Update the firmware (see “Updating the firmware”
			on page 267).
		2.	(Trained service technician only) Reseat
			microprocessor 2.
		3.	Replace the following components one at a time,
			in the order shown, restarting the server each
			time:
			a. (Trained service technician only)
			Microprocessor
			b. (Trained service technician only) System
			board
001100A	Microcode update failed	1.	Update the server firmware (see “Updating the
			firmware” on page 267).
		2.	(Trained service technician only) Replace the
			microprocessor.
0050001	DIMM disabled	1.	If the server fails the POST memory test, reseat
			the DIMMs.
		2.	Remove and replace any DIMM for which the
			associated error LED is lit (see “Removing a
			memory module” on page 210 and “Installing a
			memory module” on page 211).
		3.	Run the Setup utility to enable all the DIMMs.
		4.	Run the DSA memory test.
0051003	Uncorrectable DIMM error	1.	If the server failed the POST memory test, reseat
			the DIMMs.
		2.	Remove and replace any DIMM for which the
			associated error LED is lit (see “Removing a
			memory module” on page 210 and “Installing a
			memory module” on page 211).
		3.	Run the Setup utility to enable all the DIMMs.
		4.	Run the DSA memory test.
0051006	DIMM mismatch detected	Make sure that the DIMMs match and are installed in
		the correct sequence (see “Installing a memory
		module” on page 211).

Chapter 5. Diagnostics 31