
vFollow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
vSee Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
vIf an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error code | Description | Action | |
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0011002 | Microprocessor mismatch | 1. | Run the Setup utility and view the microprocessor |
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| ||
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| information to compare the installed |
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| microprocessor specifications. |
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| 2. | (Trained service technician only) Remove and |
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| replace one of the microprocessors so that they |
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| both match. |
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0011004 | Microprocessor failed BIST | 1. | Update the firmware (see “Updating the firmware” |
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| ||
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| on page 267). |
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| 2. | (Trained service technician only) Reseat |
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| microprocessor 2. |
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| 3. | Replace the following components one at a time, |
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| in the order shown, restarting the server each |
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| time: |
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| a. (Trained service technician only) |
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| Microprocessor |
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| b. (Trained service technician only) System |
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| board |
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001100A | Microcode update failed | 1. | Update the server firmware (see “Updating the |
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| ||
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| firmware” on page 267). |
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| 2. | (Trained service technician only) Replace the |
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| microprocessor. |
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0050001 | DIMM disabled | 1. | If the server fails the POST memory test, reseat |
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| ||
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| the DIMMs. |
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| 2. | Remove and replace any DIMM for which the |
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| associated error LED is lit (see “Removing a |
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| memory module” on page 210 and “Installing a |
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| memory module” on page 211). |
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| 3. | Run the Setup utility to enable all the DIMMs. |
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| 4. | Run the DSA memory test. |
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0051003 | Uncorrectable DIMM error | 1. | If the server failed the POST memory test, reseat |
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| ||
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| the DIMMs. |
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| 2. | Remove and replace any DIMM for which the |
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| associated error LED is lit (see “Removing a |
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| memory module” on page 210 and “Installing a |
|
|
| memory module” on page 211). |
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| 3. | Run the Setup utility to enable all the DIMMs. |
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| 4. | Run the DSA memory test. |
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| |
0051006 | DIMM mismatch detected | Make sure that the DIMMs match and are installed in | |
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| the correct sequence (see “Installing a memory | |
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| module” on page 211). | |
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