Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
vCheck all cables to make sure that they are connected.
vCheck the power switches to make sure that the system and any optional devices are turned on.
vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in Chapter 5, “Diagnostics,” on page 27.
vGo to the at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
You can solve many problems without outside assistance by using the information available on the Lenovo support site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.
Getting help and information from the World Wide Web
On the World Wide Web, the Lenovo Web site has
Calling for service
During the warranty period, you can get help and information by telephone through the Customer Support Center.
These services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.
© Lenovo 2009. Portions © IBM Corp. 2009. | 275 |
