Lenovo 3821, 3822, 3719, 3823 manual DSA messages

Models: 3719 3822 3823 3821

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Table 4. DSA messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician.

Message

 

 

 

 

 

 

number

Component

Test

State

Description

Action

 

 

 

 

 

 

 

405-904-xxx

Broadcom

Test Interrupt

Failed

 

1.

Make sure that the component firmware is at the

 

Ethernet

 

 

 

 

 

 

 

 

latest level. The installed firmware level is shown

 

Device

 

 

 

 

 

 

 

 

 

in the DSA log in the Firmware/VPD section for

 

 

 

 

 

 

 

 

 

 

 

 

this component. For more information, see

 

 

 

 

 

 

“Updating the firmware” on page 267.

 

 

 

 

 

2.

Run the test again.

 

 

 

 

 

3.

Check the interrupt assignments in the PCI

 

 

 

 

 

 

Hardware section of the DSA log. If the Ethernet

 

 

 

 

 

 

device is sharing interrupts, if possible, use the

 

 

 

 

 

 

Setup utility (see “Using the Setup Utility” on

 

 

 

 

 

 

page 252) to assign a unique interrupt to the

 

 

 

 

 

 

device.

 

 

 

 

 

4.

Replace the component that is causing the error.

 

 

 

 

 

 

If the error is caused by an adapter, replace the

 

 

 

 

 

 

adapter. Check the PCI Information and Network

 

 

 

 

 

 

Settings information in the DSA log to determine

 

 

 

 

 

 

the physical location of the failing component.

 

 

 

 

 

5.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

405-905-xxx

Broadcom

Test Loop

Failed

 

1.

Make sure that the component firmware is at the

 

Ethernet

back at

 

 

 

 

 

 

latest level. The installed firmware level is shown

 

Device

MAC-Layer

 

 

 

 

 

 

 

in the DSA log in the Firmware/VPD section for

 

 

 

 

 

 

 

 

 

 

 

 

this component. For more information, see

 

 

 

 

 

 

“Updating the firmware” on page 267.

 

 

 

 

 

2.

Run the test again.

 

 

 

 

 

3.

Replace the component that is causing the error.

 

 

 

 

 

 

If the error is caused by an adapter, replace the

 

 

 

 

 

 

adapter. Check the PCI Information and Network

 

 

 

 

 

 

Settings information in the DSA log to determine

 

 

 

 

 

 

the physical location of the failing component.

 

 

 

 

 

4.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

405-906-xxx

Broadcom

Test Loop

Failed

 

1.

Check the Ethernet cable for damage and make

 

Ethernet

back at

 

 

 

 

 

 

sure that the cable type and connection are

 

Device

Physical

 

 

 

 

 

 

 

correct.

 

 

Layer

 

 

 

 

 

 

 

2.

Make sure that the component firmware is at the

 

 

 

 

 

 

 

 

 

 

 

latest level. The installed firmware level is shown

 

 

 

 

 

 

in the DSA log in the Firmware/VPD section for

 

 

 

 

 

 

this component. For more information, see

 

 

 

 

 

 

“Updating the firmware” on page 267.

 

 

 

 

 

3.

Run the test again.

 

 

 

 

 

4.

Replace the component that is causing the error.

 

 

 

 

 

 

If the error is caused by an adapter, replace the

 

 

 

 

 

 

adapter. Check the PCI Information and Network

 

 

 

 

 

 

Settings information in the DSA log to determine

 

 

 

 

 

 

the physical location of the failing component.

 

 

 

 

 

5.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

120ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

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Lenovo 3821, 3822, 3719, 3823 manual DSA messages