Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
a) Go to: http://www.lenovo.com/support.
b) Enter your product number (machine type and model number) or
| select Servers and Storage from the Select your product list. |
| c) Select Servers and Storage from the Brand list. |
| d) From Family list, select ThinkServer TD200x, and click Continue. |
| e) Under Support & downloads, click Documentation, Install, and |
| Use to search for related documentation. |
c. Check for troubleshooting procedures, and hints and tips. | |
Troubleshooting procedures, and hints and tips document known problems | |
and suggested solutions. To search for troubleshooting procedures, and | |
hints and tips, complete the following steps. | |
Note: Changes are made periodically to the Lenovo Web site. The actual | |
procedure might vary slightly from what is described in this document. | |
1) Go to: http://www.lenovo.com/support. | |
2) Enter your product number (machine type and model number) or select | |
Servers and Storage from the Select your product list. | |
3) Select Servers and Storage from the Brand list. | |
4) From Family list, select ThinkServer TD200x, and click Continue. | |
5) Under Support & downloads, click Troubleshoot. | |
6) Select the troubleshooting procedure or hints and tips that applies to | |
your problem: | |
v Troubleshooting procedures are under Diagnostic. | |
v Hints and tips are under Troubleshoot. | |
| d. Check for and replace defective hardware. |
If a hardware component is not operating within specifications, it can cause | |
unpredictable results. Most hardware failures are reported as error codes in | |
a system or | |
“Troubleshooting tables” on page 64 and Chapter 7, “Installing optional | |
devices and replacing customer replaceable units,” on page 149. Hardware | |
errors are also indicated by EasyLED diagnostics LEDs. | |
| A single problem might cause multiple symptoms. Follow the troubleshooting |
| procedure for the most obvious symptom. If that procedure does not |
| diagnose the problem, use the procedure for another symptom, if possible. |
| If the problem remains, contact Lenovo or an approved warranty service |
| provider for assistance with additional problem determination and possible |
| hardware replacement. Be prepared to provide information about any error |
| codes and collected data. |
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no EasyLED diagnostics LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.
Chapter 4. General Checkout 25
