Lenovo 3822, 3821, 3719, 3823 manual 217-900-xxx

Table 4. DSA messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician.

Message
number	Component	Test	State	Description	Action
217-900-xxx	SAS/SATA	Disk Drive	Failed		1.	Reseat all hard disk drive backplane
	Hard Drive	Test
						connections at both ends.
					2.	Reseat the all drives.
					3.	Run the test again.
					4.	Make sure that the firmware is at the latest
						level.
					5.	Run the test again.
					6.	If the failure remains, go to the Lenovo Web site
						for more troubleshooting information at
						http://www.lenovo.com/support.
264-901-000	Tape Drive	Tape Drive	Failed	An error was	1.	Clean the tape drive using the appropriate
		Test		found in the
						cleaning media and install new media.
				tape alert log
					2.	Run the test again.
				page.
					3.	Clear the error log.
					4.	Run the test again.
					5.	If the failure remains, go to the Lenovo Web site
						for more troubleshooting information at
						http://www.lenovo.com/support.
264-902-000	Tape Drive	Tape Drive	Failed	Media is not	1.	Clean the tape drive using the appropriate
		Test		detected.
						cleaning media and install new media.
					2.	Run the test again.
					3.	Clear the error log.
					4.	Run the test again.
					5.	If the failure remains, go to the Lenovo Web site
						for more troubleshooting information at
						http://www.lenovo.com/support.
264-903-000	Tape Drive	Tape Drive	Failed	Media error.	1.	Clean the tape drive using the appropriate
		Test
						cleaning media and install new media.
					2.	Run the test again.
					3.	Clear the error log.
					4.	Run the test again.
					5.	If the failure remains, go to the Lenovo Web site
						for more troubleshooting information at
						http://www.lenovo.com/support.
264-904-000	Tape Drive	Tape Drive	Failed	Drive hardware	1.	Check the tape drive cabling for loose or broken
		Test		error.		connections or damage to the cable. Replace
						the tape drive cable if damage is present.
					2.	Clean the tape drive using the appropriate
						cleaning media and install new media.
					3.	Run the test again.
					4.	Clear the error log.
					5.	Run the test again.
					6.	If the failure remains, go to the Lenovo Web site
						for more troubleshooting information at
						http://www.lenovo.com/support.

Chapter 5. Diagnostics 117