Lenovo 3719, 3821, 3822, 3823 manual Latest level. The installed firmware level is shown

Models: 3719 3822 3823 3821

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Table 4. DSA messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician.

Message

 

 

 

 

 

 

number

Component

Test

State

Description

Action

 

 

 

 

 

 

 

264-905-000

Tape Drive

Tape Drive

Failed

Software error:

1.

If the system has stopped responding, turn off

 

 

Test

 

invalid request.

 

 

 

 

and restart the system and then run the test

 

 

 

 

 

 

 

 

 

 

 

 

again.

 

 

 

 

 

2.

Check system firmware level and upgrade if

 

 

 

 

 

 

necessary. The installed firmware level can be

 

 

 

 

 

 

found in the DSA Log within the Firmware/VPD

 

 

 

 

 

 

section for this component.

 

 

 

 

 

3.

Run the test again.

 

 

 

 

 

4.

If the system has stopped responding, turn off

 

 

 

 

 

 

and restart the system.

 

 

 

 

 

5.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

264-906-000

Tape Drive

Tape Drive

Failed

Unrecognized

1.

Clean the tape drive using the appropriate

 

 

Test

 

error.

 

 

 

 

cleaning media and install new media.

 

 

 

 

 

 

 

 

 

 

 

2.

Run the test again.

 

 

 

 

 

3.

Clear the error log.

 

 

 

 

 

4.

Run the test again.

 

 

 

 

 

5.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

405-901-xxx

Broadcom

Test Control

Failed

 

1.

Make sure that the component firmware is at the

 

Ethernet

Registers

 

 

 

 

 

 

latest level. The installed firmware level is shown

 

Device

 

 

 

 

 

 

 

 

 

in the DSA log in the Firmware/VPD section for

 

 

 

 

 

 

 

 

 

 

 

 

this component. For more information, see

 

 

 

 

 

 

“Updating the firmware” on page 267.

 

 

 

 

 

2.

Run the test again.

 

 

 

 

 

3.

Replace the component that is causing the error.

 

 

 

 

 

 

If the error is caused by an adapter, replace the

 

 

 

 

 

 

adapter. Check the PCI Information and Network

 

 

 

 

 

 

Settings information in the DSA log to determine

 

 

 

 

 

 

the physical location of the failing component.

 

 

 

 

 

4.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

405-901-xxx

Broadcom

Test MII

Failed

 

1.

Make sure that the component firmware is at the

 

Ethernet

Registers

 

 

 

 

 

 

latest level. The installed firmware level is shown

 

Device

 

 

 

 

 

 

 

 

 

in the DSA log in the Firmware/VPD section for

 

 

 

 

 

 

 

 

 

 

 

 

this component. For more information, see

 

 

 

 

 

 

“Updating the firmware” on page 267.

 

 

 

 

 

2.

Run the test again.

 

 

 

 

 

3.

Replace the component that is causing the error.

 

 

 

 

 

 

If the error is caused by an adapter, replace the

 

 

 

 

 

 

adapter. Check the PCI Information and Network

 

 

 

 

 

 

Settings information in the DSA log to determine

 

 

 

 

 

 

the physical location of the failing component.

 

 

 

 

 

4.

If the failure remains, go to the Lenovo Web site

 

 

 

 

 

 

for more troubleshooting information at

 

 

 

 

 

 

http://www.lenovo.com/support.

 

 

 

 

 

 

 

118ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Page 126
Image 126
Lenovo 3719, 3821, 3822, 3823 manual Latest level. The installed firmware level is shown