![](/images/new-backgrounds/1102911/102911251x1.webp)
Table 4. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician.
Message |
|
|
|
|
|
|
number | Component | Test | State | Description | Action | |
|
|
|
|
|
|
|
Tape Drive | Tape Drive | Failed | Software error: | 1. | If the system has stopped responding, turn off | |
|
| Test |
| invalid request. | ||
|
|
|
| and restart the system and then run the test | ||
|
|
|
|
|
| |
|
|
|
|
|
| again. |
|
|
|
|
| 2. | Check system firmware level and upgrade if |
|
|
|
|
|
| necessary. The installed firmware level can be |
|
|
|
|
|
| found in the DSA Log within the Firmware/VPD |
|
|
|
|
|
| section for this component. |
|
|
|
|
| 3. | Run the test again. |
|
|
|
|
| 4. | If the system has stopped responding, turn off |
|
|
|
|
|
| and restart the system. |
|
|
|
|
| 5. | If the failure remains, go to the Lenovo Web site |
|
|
|
|
|
| for more troubleshooting information at |
|
|
|
|
|
| http://www.lenovo.com/support. |
|
|
|
|
|
|
|
Tape Drive | Tape Drive | Failed | Unrecognized | 1. | Clean the tape drive using the appropriate | |
|
| Test |
| error. | ||
|
|
|
| cleaning media and install new media. | ||
|
|
|
|
|
| |
|
|
|
|
| 2. | Run the test again. |
|
|
|
|
| 3. | Clear the error log. |
|
|
|
|
| 4. | Run the test again. |
|
|
|
|
| 5. | If the failure remains, go to the Lenovo Web site |
|
|
|
|
|
| for more troubleshooting information at |
|
|
|
|
|
| http://www.lenovo.com/support. |
|
|
|
|
|
|
|
Broadcom | Test Control | Failed |
| 1. | Make sure that the component firmware is at the | |
| Ethernet | Registers |
|
| ||
|
|
|
| latest level. The installed firmware level is shown | ||
| Device |
|
|
|
| |
|
|
|
|
| in the DSA log in the Firmware/VPD section for | |
|
|
|
|
|
| |
|
|
|
|
|
| this component. For more information, see |
|
|
|
|
|
| “Updating the firmware” on page 267. |
|
|
|
|
| 2. | Run the test again. |
|
|
|
|
| 3. | Replace the component that is causing the error. |
|
|
|
|
|
| If the error is caused by an adapter, replace the |
|
|
|
|
|
| adapter. Check the PCI Information and Network |
|
|
|
|
|
| Settings information in the DSA log to determine |
|
|
|
|
|
| the physical location of the failing component. |
|
|
|
|
| 4. | If the failure remains, go to the Lenovo Web site |
|
|
|
|
|
| for more troubleshooting information at |
|
|
|
|
|
| http://www.lenovo.com/support. |
|
|
|
|
|
|
|
Broadcom | Test MII | Failed |
| 1. | Make sure that the component firmware is at the | |
| Ethernet | Registers |
|
| ||
|
|
|
| latest level. The installed firmware level is shown | ||
| Device |
|
|
|
| |
|
|
|
|
| in the DSA log in the Firmware/VPD section for | |
|
|
|
|
|
| |
|
|
|
|
|
| this component. For more information, see |
|
|
|
|
|
| “Updating the firmware” on page 267. |
|
|
|
|
| 2. | Run the test again. |
|
|
|
|
| 3. | Replace the component that is causing the error. |
|
|
|
|
|
| If the error is caused by an adapter, replace the |
|
|
|
|
|
| adapter. Check the PCI Information and Network |
|
|
|
|
|
| Settings information in the DSA log to determine |
|
|
|
|
|
| the physical location of the failing component. |
|
|
|
|
| 4. | If the failure remains, go to the Lenovo Web site |
|
|
|
|
|
| for more troubleshooting information at |
|
|
|
|
|
| http://www.lenovo.com/support. |
|
|
|
|
|
|
|
118ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual