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Lexmark 5300 manual Contacting Customer Support, 123, Where to find US

Models: 5300

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Limited Warranty

Description

Limited Warranty Information

Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase.

Where to find (US)

To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at

www.lexmark.com.

1Click CUSTOMER SUPPORT.

2Click Warranty Information.

3From the Statement of Limited Warranty section, click Inkjet & All-In-One Printers.

4Scroll through the Web page to view the warranty.

Where to find (rest of world)

Warranty information varies by country or region. See the printed warranty that shipped with your printer.

Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster:

•Machine Type number

•Serial number

•Date purchased

•Store where purchased

Related topics:

•“Using the Utility” on page 105

•“Recycling Lexmark products” on page 165

•“Contacting Customer Support” on page 123

Contacting Customer Support

How do I contact Lexmark Customer Support?

Call us at:

•US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

•Canada: 1-800-539-6275

English Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM ET)

•Mexico: 01-800-253-9627 Monday–Friday (8:00 AM–8:00 PM ET)

Note: Phone numbers and support times may change without notice.

Maintaining the printer

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Image 123

Lexmark 5300 manual Contacting Customer Support, 123, Where to find US

Contents

May Lexmark 5300 Series All-In-OnePage Contents 113 125165 Safety info rm ation Using the automatic paper type sensor Getting startedLoading paper Loading custom-size paper Loading banner paper Loading envelopes Loading iron-on transfers Loading labelsLoading transparencies Printing a document Printing photos using the computerPerforming printing and related tasks Choosing compatible specialty paper types Printing borderless photos Printing envelopes Printing cards Load iron-on transfers Printing iron-on transfers Printing a banner Printing multiple pages on one sheet Printing transparencies Printing multiple copies of a stored document Printing color images in black and white Printing the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobs Choosing a paper size To cancel a print job using the computerLearning about the All-In-One software print options Resuming print jobs Choosing a print quality Collating copies using the computer Resetting All-In-One software settings to defaults Enlarging or reducing an imageSharpening an image Cop ying Loading original documents on the scanner glass Performing copying and related tasks Making a copyCopying photos Collated Collating copies using the control panel Repeating an image on one Managing copy jobs Canceling a copy job Scan ning Performing scanning and related tasks Scanning a documentScanning images for editing Scanning a text and graphics document Scanning a text-only document Scanning a portion of an image Scanning an item for Web page viewing Scanning clear images from magazines or newspapers Scanning multiple pages using the scanner glass Scanning documents or images for e-mailing Scanning text for editing Assigning a name to your computer Setting a network printer to scanScanning over a network Saving a scanned image Setting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Learning about the All-In-One Center scan options Canceling a scan jobAdjusting the brightness of an image Managing scan jobs Choosing where to send scanned images Adjusting color settings when scanning Customizing scan settings from the Scan dialog Cropping photos using the software Go to From here Click Editing the Customize list To add an application to the list To remove an application from the listTo modify an application in the list Resetting All-In-One software settings to defaults Benefits Getting the printer ready to faxChoosing a fax connection Equipment Norway France Denmark Portugal Using an RJ11 adapter Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Performing faxing and related tasks Sending a faxEntering a fax number Sending a broadcast fax at a scheduled time Sending a fax using the control panel Receiving a fax with an answering machine Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax automatically Receiving a fax manually Using Caller ID Printing fax activity reports Forwarding faxes Setting up Speed Dial using the computer Using the Phone BookUse this Customizing dial settings Setting up a dialing prefixManaging fax jobs Setting the distinctive ring Customizing fax settings Setting up to fax while behind a PBXSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Printing all photos Working with photos using the control panel Understanding the PictBridge menu Menu ItemAction Quality1 Paper Type1 Printing photos by number Printing photos by date range Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contents Use Understanding the parts of the printer Machine to the printer Using the control panel buttons and menus Using the control panelPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settings Installing another language control panel Installing the printer software Understanding the softwareRemoving the printer software From here Choose Settings Attributes Using the Page Setup dialog From here Choose Scale Using the Print dialog 100 101 Using Printer Services 102From here Choose 103 Using the All-In-One Center 104 Using the Fax Setup Utility Using the Utility105 Click Advanced 106 107 Selecting the All-In-One Center Preferences setting Do this Using the Printer Selection dialog108 If you select 109 Using the Printer Setup Complete dialog Selecting a network printer If you are usingNetworking overview Assigning an IP address 111 Installing the printer on a networkInstalling the printer on additional network computers Sharing the printer on a network Tips for using network adapters Finding your MAC address112 Installing print cartridges Print cartridges113 114 Removing a used print cartridge Cleaning the print cartridge nozzles Aligning print cartridges115 116 Wiping the print cartridge nozzles and contacts 117 Preserving the print cartridges Check Print Cartridges Improving print quality118 Check Paper Ordering supplies Cleaning the scanner glassUsing genuine Lexmark print cartridges Refilling a print cartridge Ordering paper and other supplies 120Paper Paper size Where to find Finding information about the printer121 Where to find North America Where to find rest of world122 Where to find US Contacting Customer Support123 124 125 Setup troubleshootingPower button is not lit Incorrect language appears on the display 126 Software does not install 127 Does not print Remove Tape on Cartridges 128 Cannot print from digital camera using PictBridge Test page does not print129 Make Sure the Printer is Receiving Power Make Sure the Cartridges are Properly Installed130 131 Print troubleshootingCable is not connected, is loose, or is damaged Printer is not able to communicate with the computer 132 133 Prints with different fontsPartial document or photo prints Poor text and graphic quality 134 Poor quality at the edges 135 Print speed is slow Align the Print Cartridges Clean the Print CartridgesPhoto smudges 136 Blank or incorrect page prints Glossy photo paper or transparencies stick together137 Transparencies or photos contain white lines Print is too dark or smudged138 White lines appear in graphics or solid black areas Vertical straight lines are not smooth139 140 Printer is plugged in but does not print 141 Copy troubleshootingCopier does not respond Scanner unit does not close 142 Poor copy quality 143 Scan troubleshootingPartial document or photo copies Scanner does not respond 144 Scan was not successfulScanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans Cannot scan to an application145 146 Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax 147 148 Can send but not receive faxes 149 Check Mode SelectionCheck the Dial Prefix Setting Can receive but not send faxes Check Original Document Printer receives a blank fax150 Be Sure That Printer is Detecting a Dial Tone Received fax has poor print quality Fax ErrorFax Mode Unsupported Remote Fax Error Lower the Transmission Speed Change Redial SettingsPhone Line Busy 152 Phone Line Error 153Schedule to Resend FAX AT a Later Time Paper jam in the paper support Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the printer 155 Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper continues to jam156 157 Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted Memory card cannot be inserted 158 Error messages on the printer displayAlignment Error Cartridge Error 1102, 1203, 1204, or 120F Remove ANY Obstructions Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam 159 160 ErrorLeft Cartridge Error / Right Cartridge Error Left Cartridge Incorrect / Right Cartridge Incorrect Left Cartridge Missing / Right Cartridge Missing Memory Full161 No proof sheet information No images have been selectedNo photo/paper size selection has been made Could not detect a proof sheet Settings are not saved Resetting the printer to factory default settings Removing and reinstalling the software164 165 Recycling Lexmark products 166 Trademarks 167 Industry Canada compliance statement Meter average sound pressure, dBA 168 169 Product disposal 170 171 172 South Africa telecommunications notice Mode 173 174 Power Saver 175 176 177 Statement of Limited Warranty 178 Limited warranty service Limitation of liability 179