Fax troubleshooting, Cannot send or receive a fax | Lexmark 5300

Cannot scan to a computer over a network

See “Scanning to a computer over a network” on page 34.

Fax troubleshooting

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, follow the instructions on the display.

MAKE SURE THE PRINTER IS ON

If the light is not on, see “Power button is not lit” on page 125.

CHECK CABLE CONNECTIONS

Make sure cable connections for the following hardware are secure, if applicable:

•Power supply

•Telephone

•Handset

•Answering machine

CHECK THE TELEPHONE WALL JACK

1Plug a telephone into the wall jack.

2Listen for a dial tone.

3If you do not hear a dial tone, plug a different telephone into the wall jack.

4If you still do not hear a dial tone, plug a telephone into a different wall jack.

5If you hear a dial tone, connect the printer to that wall jack.

REVIEW DIGITAL PHONE SERVICE CHECKLIST

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

•If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

•If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

•If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see “Setting up to fax while behind a PBX” on page 60.

Troubleshooting

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Lexmark 5300 manual Fax troubleshooting, Cannot scan to a computer over a network, Cannot send or receive a fax, 146

Contents

Lexmark 5300 Series All-In-One MayPage Contents 165 113125 Safety info rm ation Loading paper Using the automatic paper type sensorGetting started Loading banner paper Loading custom-size paper Loading envelopes Loading transparencies Loading iron-on transfersLoading labels Choosing compatible specialty paper types Printing photos using the computerPerforming printing and related tasks Printing a document Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Load iron-on transfers Printing a banner Printing transparencies Printing multiple pages on one sheet Printing color images in black and white Printing multiple copies of a stored document Managing print jobs Pausing print jobsCanceling a print job Printing the last page first reverse page order Resuming print jobs To cancel a print job using the computerLearning about the All-In-One software print options Choosing a paper size Collating copies using the computer Choosing a print quality Sharpening an image Resetting All-In-One software settings to defaultsEnlarging or reducing an image Cop ying Loading original documents on the scanner glass Copying photos Performing copying and related tasksMaking a copy Collating copies using the control panel Collated Repeating an image on one Canceling a copy job Managing copy jobs Scan ning Scanning images for editing Performing scanning and related tasksScanning a document Scanning a text-only document Scanning a text and graphics document Scanning an item for Web page viewing Scanning a portion of an image Scanning multiple pages using the scanner glass Scanning clear images from magazines or newspapers Scanning text for editing Scanning documents or images for e-mailing Saving a scanned image Setting a network printer to scanScanning over a network Assigning a name to your computer Scanning to a computer over a network Setting a scan to network PINSelecting printers that can scan to your computer Managing scan jobs Canceling a scan jobAdjusting the brightness of an image Learning about the All-In-One Center scan options Adjusting color settings when scanning Choosing where to send scanned images Cropping photos using the software Customizing scan settings from the Scan dialog From here Go to Editing the Customize list Click To modify an application in the list To add an application to the listTo remove an application from the list Resetting All-In-One software settings to defaults Equipment Getting the printer ready to faxChoosing a fax connection Benefits Using an RJ11 adapter Norway France Denmark Portugal Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Entering a fax number Performing faxing and related tasksSending a fax Sending a fax using the control panel Sending a broadcast fax at a scheduled time Receiving a fax automatically Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax with an answering machine Using Caller ID Receiving a fax manually Forwarding faxes Printing fax activity reports Use this Setting up Speed Dial using the computerUsing the Phone Book Managing fax jobs Customizing dial settingsSetting up a dialing prefix Setting the distinctive ring Setting up a fax header Customizing fax settingsSetting up to fax while behind a PBX Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Slot Memory card Connecting photo storage devicesInserting a memory card Inserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Working with photos using the control panel Printing all photos Action Understanding the PictBridge menuMenu Item Quality1 Paper Type1 Printing photos by date range Printing photos by number Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Machine to the printer Press Using the control panel buttons and menusUsing the control panel Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Saving settings Temporary settings Installing another language control panel Removing the printer software Installing the printer softwareUnderstanding the software Using the Page Setup dialog From here Choose Settings Attributes Using the Print dialog From here Choose Scale 100 101 From here Choose Using Printer Services102 Using the All-In-One Center 103 104 105 Using the Fax Setup UtilityUsing the Utility 106 Click Advanced Selecting the All-In-One Center Preferences setting 107 If you select Using the Printer Selection dialog108 Do this Using the Printer Setup Complete dialog 109 Assigning an IP address If you are usingNetworking overview Selecting a network printer Sharing the printer on a network Installing the printer on a networkInstalling the printer on additional network computers 111 112 Tips for using network adaptersFinding your MAC address 113 Installing print cartridgesPrint cartridges Removing a used print cartridge 114 115 Cleaning the print cartridge nozzlesAligning print cartridges Wiping the print cartridge nozzles and contacts 116 Preserving the print cartridges 117 Check Paper Improving print quality118 Check Print Cartridges Refilling a print cartridge Cleaning the scanner glassUsing genuine Lexmark print cartridges Ordering supplies Paper Paper size Ordering paper and other supplies120 121 Where to findFinding information about the printer 122 Where to find North AmericaWhere to find rest of world 123 Where to find USContacting Customer Support 124 Incorrect language appears on the display Setup troubleshootingPower button is not lit 125 Software does not install 126 Does not print 127 128 Remove Tape on Cartridges 129 Cannot print from digital camera using PictBridgeTest page does not print 130 Make Sure the Printer is Receiving PowerMake Sure the Cartridges are Properly Installed Printer is not able to communicate with the computer Print troubleshootingCable is not connected, is loose, or is damaged 131 132 Poor text and graphic quality Prints with different fontsPartial document or photo prints 133 Poor quality at the edges 134 Print speed is slow 135 136 Clean the Print CartridgesPhoto smudges Align the Print Cartridges 137 Blank or incorrect page printsGlossy photo paper or transparencies stick together 138 Transparencies or photos contain white linesPrint is too dark or smudged 139 White lines appear in graphics or solid black areasVertical straight lines are not smooth Printer is plugged in but does not print 140 Scanner unit does not close Copy troubleshootingCopier does not respond 141 Poor copy quality 142 Scanner does not respond Scan troubleshootingPartial document or photo copies 143 Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer 144 145 Partial document or photo scansCannot scan to an application Cannot send or receive a fax Fax troubleshootingCannot scan to a computer over a network 146 147 Can send but not receive faxes 148 Can receive but not send faxes Check Mode SelectionCheck the Dial Prefix Setting 149 Be Sure That Printer is Detecting a Dial Tone Printer receives a blank fax150 Check Original Document Remote Fax Error Fax ErrorFax Mode Unsupported Received fax has poor print quality 152 Change Redial SettingsPhone Line Busy Lower the Transmission Speed Schedule to Resend FAX AT a Later Time Phone Line Error153 Paper jam in the printer Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the paper support Printer does not feed paper, envelopes, or specialty media 155 156 Banner paper jamsPaper continues to jam Memory card cannot be inserted Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted 157 Cartridge Error 1102, 1203, 1204, or 120F Error messages on the printer displayAlignment Error 158 159 Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam Remove ANY Obstructions Left Cartridge Incorrect / Right Cartridge Incorrect ErrorLeft Cartridge Error / Right Cartridge Error 160 161 Left Cartridge Missing / Right Cartridge MissingMemory Full Could not detect a proof sheet No images have been selectedNo photo/paper size selection has been made No proof sheet information Settings are not saved 164 Resetting the printer to factory default settingsRemoving and reinstalling the software Recycling Lexmark products 165 Trademarks 166 Industry Canada compliance statement 167 168 Meter average sound pressure, dBA Product disposal 169 170 171 South Africa telecommunications notice 172 173 Mode Power Saver 174 175 176 Statement of Limited Warranty 177 Limited warranty service 178 179 Limitation of liability