Manuals / Lexmark / Computer Equipment / Printer

Lexmark 5300 manual Software does not install, 126

Models: 5300

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DISCONNECT AND RECONNECT THE POWER CORD

1Disconnect the power cord from the wall outlet, and then from the printer.

2Plug the cord all the way into the power supply on the printer.

3Plug the cord into an electrical outlet that other electrical devices have been using.

4If the light is not on, press .

Software does not install

These are possible causes and solutions. Try one or more of the following:

CHECK YOUR OPERATING SYSTEM

The following operating systems are supported:

•Windows 2000

•Windows XP

•Windows Vista

•Mac OS X

CHECK YOUR SYSTEM REQUIREMENTS

Check that your computer meets the minimum system requirements listed in the box.

CHECK YOUR USB CONNECTION

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

RECONNECT THE POWER SUPPLY

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

Troubleshooting

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Lexmark 5300 manual Software does not install, 126

Contents

Lexmark 5300 Series All-In-One MayPage Contents 113 125165 Safety info rm ation Using the automatic paper type sensor Getting startedLoading paper Loading banner paper Loading custom-size paperLoading envelopes Loading iron-on transfers Loading labelsLoading transparencies Choosing compatible specialty paper types Printing photos using the computerPerforming printing and related tasks Printing a documentPrinting borderless photos Printing cards Printing envelopesPrinting iron-on transfers Load iron-on transfersPrinting a banner Printing transparencies Printing multiple pages on one sheetPrinting color images in black and white Printing multiple copies of a stored documentManaging print jobs Pausing print jobsCanceling a print job Printing the last page first reverse page orderResuming print jobs To cancel a print job using the computerLearning about the All-In-One software print options Choosing a paper sizeCollating copies using the computer Choosing a print qualityResetting All-In-One software settings to defaults Enlarging or reducing an imageSharpening an image Cop ying Loading original documents on the scanner glass Performing copying and related tasks Making a copyCopying photos Collating copies using the control panel CollatedRepeating an image on one Canceling a copy job Managing copy jobsScan ning Performing scanning and related tasks Scanning a documentScanning images for editing Scanning a text-only document Scanning a text and graphics documentScanning an item for Web page viewing Scanning a portion of an imageScanning multiple pages using the scanner glass Scanning clear images from magazines or newspapersScanning text for editing Scanning documents or images for e-mailingSaving a scanned image Setting a network printer to scanScanning over a network Assigning a name to your computerSetting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Managing scan jobs Canceling a scan jobAdjusting the brightness of an image Learning about the All-In-One Center scan optionsAdjusting color settings when scanning Choosing where to send scanned imagesCropping photos using the software Customizing scan settings from the Scan dialogFrom here Go toEditing the Customize list ClickTo add an application to the list To remove an application from the listTo modify an application in the list Resetting All-In-One software settings to defaults Equipment Getting the printer ready to faxChoosing a fax connection BenefitsUsing an RJ11 adapter Norway France Denmark PortugalCountry/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Performing faxing and related tasks Sending a faxEntering a fax number Sending a fax using the control panel Sending a broadcast fax at a scheduled timeReceiving a fax automatically Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax with an answering machineUsing Caller ID Receiving a fax manuallyForwarding faxes Printing fax activity reportsSetting up Speed Dial using the computer Using the Phone BookUse this Customizing dial settings Setting up a dialing prefixManaging fax jobs Setting the distinctive ring Customizing fax settings Setting up to fax while behind a PBXSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the displayWorking with photos using the control panel Printing all photosUnderstanding the PictBridge menu Menu ItemAction Quality1 Paper Type1 Printing photos by date range Printing photos by numberPrinting photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Checking the box contents Understanding the printer partsUnderstanding the parts of the printer UseMachine to the printer Using the control panel buttons and menus Using the control panelPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Saving settings Temporary settingsInstalling another language control panel Installing the printer software Understanding the softwareRemoving the printer software Using the Page Setup dialog From here Choose Settings AttributesUsing the Print dialog From here Choose Scale100 101 Using Printer Services 102From here Choose Using the All-In-One Center 103104 Using the Fax Setup Utility Using the Utility105 106 Click AdvancedSelecting the All-In-One Center Preferences setting 107If you select Using the Printer Selection dialog108 Do thisUsing the Printer Setup Complete dialog 109Assigning an IP address If you are usingNetworking overview Selecting a network printerSharing the printer on a network Installing the printer on a networkInstalling the printer on additional network computers 111Tips for using network adapters Finding your MAC address112 Installing print cartridges Print cartridges113 Removing a used print cartridge 114Cleaning the print cartridge nozzles Aligning print cartridges115 Wiping the print cartridge nozzles and contacts 116Preserving the print cartridges 117Check Paper Improving print quality118 Check Print CartridgesRefilling a print cartridge Cleaning the scanner glassUsing genuine Lexmark print cartridges Ordering suppliesOrdering paper and other supplies 120Paper Paper size Where to find Finding information about the printer121 Where to find North America Where to find rest of world122 Where to find US Contacting Customer Support123 124 Incorrect language appears on the display Setup troubleshootingPower button is not lit 125Software does not install 126Does not print 127128 Remove Tape on CartridgesCannot print from digital camera using PictBridge Test page does not print129 Make Sure the Printer is Receiving Power Make Sure the Cartridges are Properly Installed130 Printer is not able to communicate with the computer Print troubleshootingCable is not connected, is loose, or is damaged 131132 Poor text and graphic quality Prints with different fontsPartial document or photo prints 133Poor quality at the edges 134Print speed is slow 135136 Clean the Print CartridgesPhoto smudges Align the Print CartridgesBlank or incorrect page prints Glossy photo paper or transparencies stick together137 Transparencies or photos contain white lines Print is too dark or smudged138 White lines appear in graphics or solid black areas Vertical straight lines are not smooth139 Printer is plugged in but does not print 140Scanner unit does not close Copy troubleshootingCopier does not respond 141Poor copy quality 142Scanner does not respond Scan troubleshootingPartial document or photo copies 143Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer 144Partial document or photo scans Cannot scan to an application145 Cannot send or receive a fax Fax troubleshootingCannot scan to a computer over a network 146147 Can send but not receive faxes 148Can receive but not send faxes Check Mode SelectionCheck the Dial Prefix Setting 149Be Sure That Printer is Detecting a Dial Tone Printer receives a blank fax150 Check Original DocumentRemote Fax Error Fax ErrorFax Mode Unsupported Received fax has poor print quality152 Change Redial SettingsPhone Line Busy Lower the Transmission SpeedPhone Line Error 153Schedule to Resend FAX AT a Later Time Paper jam in the printer Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media 155Banner paper jams Paper continues to jam156 Memory card cannot be inserted Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted 157Cartridge Error 1102, 1203, 1204, or 120F Error messages on the printer displayAlignment Error 158159 Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam Remove ANY ObstructionsLeft Cartridge Incorrect / Right Cartridge Incorrect ErrorLeft Cartridge Error / Right Cartridge Error 160Left Cartridge Missing / Right Cartridge Missing Memory Full161 Could not detect a proof sheet No images have been selectedNo photo/paper size selection has been made No proof sheet informationSettings are not saved Resetting the printer to factory default settings Removing and reinstalling the software164 Recycling Lexmark products 165Trademarks 166Industry Canada compliance statement 167168 Meter average sound pressure, dBAProduct disposal 169170 171 South Africa telecommunications notice 172173 ModePower Saver 174175 176 Statement of Limited Warranty 177Limited warranty service 178179 Limitation of liability