Jams and misfeeds troubleshooting
How to clear and avoid paper jams
To clear the paper path:
1Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, lift the scanner unit to open the printer.
2Pull the paper out.
3Close the scanner unit.
4Press .
5Reprint any missing pages.
To avoid paper jams, do not force paper into the printer.
Paper jam in the printer
EJECT THE PAPER AUTOMATICALLY
To remove the paper jam, eject the paper:
1Press and hold .
2Remove the paper from the paper exit tray.
REMOVE THE PAPER MANUALLY
1Press to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press to turn the printer back on.
Paper jam in the paper support
1Press to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press to turn the printer back on.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
Troubleshooting