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Lexmark 5300 Scan troubleshooting, Partial document or photo copies, Scanner does not respond

Models: 5300

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Partial document or photo copies

These are possible solutions. Try one or more of the following:

CHECK DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

CHECK PAPER SIZE

Make sure the paper size being used matches the size you selected.

CHECK ORIGINAL SIZE SETTING

Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.

Scan troubleshooting

Scanner does not respond

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, see “Error messages on the printer display” on page 158.

CHECK POWER

If the light is not on, see “Power button is not lit” on page 125.

MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER AND IS NOT ON HOLD OR PAUSED

To set printer as default:

1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.

2From the Printer List dialog, select your printer.

3Click the Make Default icon.

To resume print jobs:

1From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.

2From the list of printers, double-click the name of your printer.

3From the Printer pop-up menu, click Start Jobs if you want to resume all print jobs in the queue; if you want to resume a particular print job, select the document name, and then click Resume.

UNINSTALL AND REINSTALL SOFTWARE

For more information, see “Removing and reinstalling the software” on page 164.

Troubleshooting

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Lexmark 5300 manual Scan troubleshooting, Partial document or photo copies, Scanner does not respond, 143

Contents

May Lexmark 5300 Series All-In-OnePage Contents 165 113125 Safety info rm ation Loading paper Using the automatic paper type sensorGetting started Loading custom-size paper Loading banner paperLoading envelopes Loading transparencies Loading iron-on transfersLoading labels Printing a document Printing photos using the computerPerforming printing and related tasks Choosing compatible specialty paper typesPrinting borderless photos Printing envelopes Printing cardsLoad iron-on transfers Printing iron-on transfersPrinting a banner Printing multiple pages on one sheet Printing transparenciesPrinting multiple copies of a stored document Printing color images in black and whitePrinting the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobsChoosing a paper size To cancel a print job using the computerLearning about the All-In-One software print options Resuming print jobsChoosing a print quality Collating copies using the computerSharpening an image Resetting All-In-One software settings to defaultsEnlarging or reducing an image Cop ying Loading original documents on the scanner glass Copying photos Performing copying and related tasksMaking a copy Collated Collating copies using the control panelRepeating an image on one Managing copy jobs Canceling a copy jobScan ning Scanning images for editing Performing scanning and related tasksScanning a document Scanning a text and graphics document Scanning a text-only documentScanning a portion of an image Scanning an item for Web page viewingScanning clear images from magazines or newspapers Scanning multiple pages using the scanner glassScanning documents or images for e-mailing Scanning text for editingAssigning a name to your computer Setting a network printer to scanScanning over a network Saving a scanned imageScanning to a computer over a network Setting a scan to network PINSelecting printers that can scan to your computer Learning about the All-In-One Center scan options Canceling a scan jobAdjusting the brightness of an image Managing scan jobsChoosing where to send scanned images Adjusting color settings when scanningCustomizing scan settings from the Scan dialog Cropping photos using the softwareGo to From hereClick Editing the Customize listTo modify an application in the list To add an application to the listTo remove an application from the list Resetting All-In-One software settings to defaults Benefits Getting the printer ready to faxChoosing a fax connection EquipmentNorway France Denmark Portugal Using an RJ11 adapterCountry/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Entering a fax number Performing faxing and related tasksSending a fax Sending a broadcast fax at a scheduled time Sending a fax using the control panelReceiving a fax with an answering machine Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax automaticallyReceiving a fax manually Using Caller IDPrinting fax activity reports Forwarding faxesUse this Setting up Speed Dial using the computerUsing the Phone Book Managing fax jobs Customizing dial settingsSetting up a dialing prefix Setting the distinctive ring Setting up a fax header Customizing fax settingsSetting up to fax while behind a PBX Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Slot Memory card Connecting photo storage devicesInserting a memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drivePrinting all photos Working with photos using the control panelAction Understanding the PictBridge menuMenu Item Quality1 Paper Type1 Printing photos by number Printing photos by date rangePrinting photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contentsUse Understanding the parts of the printerMachine to the printer Press Using the control panel buttons and menusUsing the control panel Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settingsInstalling another language control panel Removing the printer software Installing the printer softwareUnderstanding the software From here Choose Settings Attributes Using the Page Setup dialogFrom here Choose Scale Using the Print dialog100 101 From here Choose Using Printer Services102 103 Using the All-In-One Center104 105 Using the Fax Setup UtilityUsing the Utility Click Advanced 106107 Selecting the All-In-One Center Preferences settingDo this Using the Printer Selection dialog108 If you select109 Using the Printer Setup Complete dialogSelecting a network printer If you are usingNetworking overview Assigning an IP address111 Installing the printer on a networkInstalling the printer on additional network computers Sharing the printer on a network112 Tips for using network adaptersFinding your MAC address 113 Installing print cartridgesPrint cartridges 114 Removing a used print cartridge115 Cleaning the print cartridge nozzlesAligning print cartridges 116 Wiping the print cartridge nozzles and contacts117 Preserving the print cartridgesCheck Print Cartridges Improving print quality118 Check PaperOrdering supplies Cleaning the scanner glassUsing genuine Lexmark print cartridges Refilling a print cartridgePaper Paper size Ordering paper and other supplies120 121 Where to findFinding information about the printer 122 Where to find North AmericaWhere to find rest of world 123 Where to find USContacting Customer Support 124 125 Setup troubleshootingPower button is not lit Incorrect language appears on the display126 Software does not install127 Does not printRemove Tape on Cartridges 128129 Cannot print from digital camera using PictBridgeTest page does not print 130 Make Sure the Printer is Receiving PowerMake Sure the Cartridges are Properly Installed 131 Print troubleshootingCable is not connected, is loose, or is damaged Printer is not able to communicate with the computer132 133 Prints with different fontsPartial document or photo prints Poor text and graphic quality134 Poor quality at the edges135 Print speed is slowAlign the Print Cartridges Clean the Print CartridgesPhoto smudges 136137 Blank or incorrect page printsGlossy photo paper or transparencies stick together 138 Transparencies or photos contain white linesPrint is too dark or smudged 139 White lines appear in graphics or solid black areasVertical straight lines are not smooth 140 Printer is plugged in but does not print141 Copy troubleshootingCopier does not respond Scanner unit does not close142 Poor copy quality143 Scan troubleshootingPartial document or photo copies Scanner does not respond144 Scan was not successfulScanning takes too long or freezes the computer Poor scanned image quality145 Partial document or photo scansCannot scan to an application 146 Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax147 148 Can send but not receive faxes149 Check Mode SelectionCheck the Dial Prefix Setting Can receive but not send faxesCheck Original Document Printer receives a blank fax150 Be Sure That Printer is Detecting a Dial ToneReceived fax has poor print quality Fax ErrorFax Mode Unsupported Remote Fax ErrorLower the Transmission Speed Change Redial SettingsPhone Line Busy 152Schedule to Resend FAX AT a Later Time Phone Line Error153 Paper jam in the paper support Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the printer155 Printer does not feed paper, envelopes, or specialty media156 Banner paper jamsPaper continues to jam 157 Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted Memory card cannot be inserted158 Error messages on the printer displayAlignment Error Cartridge Error 1102, 1203, 1204, or 120FRemove ANY Obstructions Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam 159160 ErrorLeft Cartridge Error / Right Cartridge Error Left Cartridge Incorrect / Right Cartridge Incorrect161 Left Cartridge Missing / Right Cartridge MissingMemory Full No proof sheet information No images have been selectedNo photo/paper size selection has been made Could not detect a proof sheetSettings are not saved 164 Resetting the printer to factory default settingsRemoving and reinstalling the software 165 Recycling Lexmark products166 Trademarks167 Industry Canada compliance statementMeter average sound pressure, dBA 168169 Product disposal170 171 172 South Africa telecommunications noticeMode 173174 Power Saver175 176 177 Statement of Limited Warranty178 Limited warranty serviceLimitation of liability 179