Manuals / Lexmark / Computer Equipment / Printer

Lexmark 5300 manual Scan was not successful, Scanning takes too long or freezes the computer, 144

Models: 5300

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Scan was not successful

These are possible solutions. Try one or more of the following:

CHECK USB CABLE CONNECTION

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

RESTART COMPUTER

Turn off and then restart your computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

CLOSE ALL APPLICATIONS NOT IN USE

Close all programs not being used to speed up the performance of your computer.

CHANGE THE RESOLUTION TO A LOWER VALUE

1From the Finder desktop, double-click the Lexmark 5300 Series folder.

2Double-click the Lexmark 5300 Series Center icon.

3Click Preview/Edit to open the Scan dialog.

4Click to open the Scan Settings drawer.

5From the Resolution (DPI) pop-up menu on the Settings tab, choose a lower scanning resolution value.

6Click .

Poor scanned image quality

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, see “Error messages on the printer display” on page 158.

CLEAN THE SCANNER GLASS

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

Troubleshooting

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Lexmark 5300 Scan was not successful, Scanning takes too long or freezes the computer, Poor scanned image quality, 144

Contents

Lexmark 5300 Series All-In-One MayPage Contents 113 125165 Safety info rm ation Using the automatic paper type sensor Getting startedLoading paper Loading banner paper Loading custom-size paper Loading envelopes Loading iron-on transfers Loading labelsLoading transparencies Printing photos using the computer Performing printing and related tasksChoosing compatible specialty paper types Printing a document Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Load iron-on transfers Printing a banner Printing transparencies Printing multiple pages on one sheet Printing color images in black and white Printing multiple copies of a stored document Pausing print jobs Canceling a print jobManaging print jobs Printing the last page first reverse page order To cancel a print job using the computer Learning about the All-In-One software print optionsResuming print jobs Choosing a paper size Collating copies using the computer Choosing a print quality Resetting All-In-One software settings to defaults Enlarging or reducing an imageSharpening an image Cop ying Loading original documents on the scanner glass Performing copying and related tasks Making a copyCopying photos Collating copies using the control panel Collated Repeating an image on one Canceling a copy job Managing copy jobs Scan ning Performing scanning and related tasks Scanning a documentScanning images for editing Scanning a text-only document Scanning a text and graphics document Scanning an item for Web page viewing Scanning a portion of an image Scanning multiple pages using the scanner glass Scanning clear images from magazines or newspapers Scanning text for editing Scanning documents or images for e-mailing Setting a network printer to scan Scanning over a networkSaving a scanned image Assigning a name to your computer Setting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Canceling a scan job Adjusting the brightness of an imageManaging scan jobs Learning about the All-In-One Center scan options Adjusting color settings when scanning Choosing where to send scanned images Cropping photos using the software Customizing scan settings from the Scan dialog From here Go to Editing the Customize list Click To add an application to the list To remove an application from the listTo modify an application in the list Resetting All-In-One software settings to defaults Getting the printer ready to fax Choosing a fax connectionEquipment Benefits Using an RJ11 adapter Norway France Denmark Portugal Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Performing faxing and related tasks Sending a faxEntering a fax number Sending a fax using the control panel Sending a broadcast fax at a scheduled time Receiving a fax Sending a fax while listening to a call On Hook DialReceiving a fax automatically Receiving a fax with an answering machine Using Caller ID Receiving a fax manually Forwarding faxes Printing fax activity reports Setting up Speed Dial using the computer Using the Phone BookUse this Customizing dial settings Setting up a dialing prefixManaging fax jobs Setting the distinctive ring Customizing fax settings Setting up to fax while behind a PBXSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Working with photos using the control panel Printing all photos Understanding the PictBridge menu Menu ItemAction Quality1 Paper Type1 Printing photos by date range Printing photos by number Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Machine to the printer Using the control panel buttons and menus Using the control panelPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Saving settings Temporary settings Installing another language control panel Installing the printer software Understanding the softwareRemoving the printer software Using the Page Setup dialog From here Choose Settings Attributes Using the Print dialog From here Choose Scale 100 101 Using Printer Services 102From here Choose Using the All-In-One Center 103 104 Using the Fax Setup Utility Using the Utility105 106 Click Advanced Selecting the All-In-One Center Preferences setting 107 Using the Printer Selection dialog 108If you select Do this Using the Printer Setup Complete dialog 109 If you are using Networking overviewAssigning an IP address Selecting a network printer Installing the printer on a network Installing the printer on additional network computersSharing the printer on a network 111 Tips for using network adapters Finding your MAC address112 Installing print cartridges Print cartridges113 Removing a used print cartridge 114 Cleaning the print cartridge nozzles Aligning print cartridges115 Wiping the print cartridge nozzles and contacts 116 Preserving the print cartridges 117 Improving print quality 118Check Paper Check Print Cartridges Cleaning the scanner glass Using genuine Lexmark print cartridgesRefilling a print cartridge Ordering supplies Ordering paper and other supplies 120Paper Paper size Where to find Finding information about the printer121 Where to find North America Where to find rest of world122 Where to find US Contacting Customer Support123 124 Setup troubleshooting Power button is not litIncorrect language appears on the display 125 Software does not install 126 Does not print 127 128 Remove Tape on Cartridges Cannot print from digital camera using PictBridge Test page does not print129 Make Sure the Printer is Receiving Power Make Sure the Cartridges are Properly Installed130 Print troubleshooting Cable is not connected, is loose, or is damagedPrinter is not able to communicate with the computer 131 132 Prints with different fonts Partial document or photo printsPoor text and graphic quality 133 Poor quality at the edges 134 Print speed is slow 135 Clean the Print Cartridges Photo smudges136 Align the Print Cartridges Blank or incorrect page prints Glossy photo paper or transparencies stick together137 Transparencies or photos contain white lines Print is too dark or smudged138 White lines appear in graphics or solid black areas Vertical straight lines are not smooth139 Printer is plugged in but does not print 140 Copy troubleshooting Copier does not respondScanner unit does not close 141 Poor copy quality 142 Scan troubleshooting Partial document or photo copiesScanner does not respond 143 Scan was not successful Scanning takes too long or freezes the computerPoor scanned image quality 144 Partial document or photo scans Cannot scan to an application145 Fax troubleshooting Cannot scan to a computer over a networkCannot send or receive a fax 146 147 Can send but not receive faxes 148 Check Mode Selection Check the Dial Prefix SettingCan receive but not send faxes 149 Printer receives a blank fax 150Be Sure That Printer is Detecting a Dial Tone Check Original Document Fax Error Fax Mode UnsupportedRemote Fax Error Received fax has poor print quality Change Redial Settings Phone Line Busy152 Lower the Transmission Speed Phone Line Error 153Schedule to Resend FAX AT a Later Time Jams and misfeeds troubleshooting How to clear and avoid paper jamsPaper jam in the printer Paper jam in the paper support Printer does not feed paper, envelopes, or specialty media 155 Banner paper jams Paper continues to jam156 Memory card reader and PictBridge troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted 157 Error messages on the printer display Alignment ErrorCartridge Error 1102, 1203, 1204, or 120F 158 Black Ink Low / Color Ink Low / Photo Ink Low Clear Carrier Jam159 Remove ANY Obstructions Error Left Cartridge Error / Right Cartridge ErrorLeft Cartridge Incorrect / Right Cartridge Incorrect 160 Left Cartridge Missing / Right Cartridge Missing Memory Full161 No images have been selected No photo/paper size selection has been madeCould not detect a proof sheet No proof sheet information Settings are not saved Resetting the printer to factory default settings Removing and reinstalling the software164 Recycling Lexmark products 165 Trademarks 166 Industry Canada compliance statement 167 168 Meter average sound pressure, dBA Product disposal 169 170 171 South Africa telecommunications notice 172 173 Mode Power Saver 174 175 176 Statement of Limited Warranty 177 Limited warranty service 178 179 Limitation of liability