Manuals / Lexmark / Computer Equipment / Printer

Lexmark 5300 Cannot print from digital camera using PictBridge, Test page does not print, 129

Models: 5300

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REINSTALL THE SOFTWARE

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 164.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Cannot print from digital camera using PictBridge

These are possible solutions. Try one or more of the following:

ENABLE PICTBRIDGE PRINTING FROM CAMERA

Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital camera documentation.

MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA

1Disconnect the camera.

2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled.

CHECK USB CABLE

Use only the USB cable that came with the camera.

REMOVE MEMORY CARDS

Remove any memory cards from the printer.

CHECK MESSAGES

If an error message appears on the display, see “Error messages on the printer display” on page 158.

Test page does not print

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, see “Error messages on the printer display” on page 158.

Troubleshooting

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Lexmark 5300 manual Cannot print from digital camera using PictBridge, Test page does not print, 129

Contents

May Lexmark 5300 Series All-In-OnePage Contents 113 125165 Safety info rm ation Using the automatic paper type sensor Getting startedLoading paper Loading custom-size paper Loading banner paperLoading envelopes Loading iron-on transfers Loading labelsLoading transparencies Performing printing and related tasks Printing photos using the computerChoosing compatible specialty paper types Printing a documentPrinting borderless photos Printing envelopes Printing cardsLoad iron-on transfers Printing iron-on transfersPrinting a banner Printing multiple pages on one sheet Printing transparenciesPrinting multiple copies of a stored document Printing color images in black and whiteCanceling a print job Pausing print jobsManaging print jobs Printing the last page first reverse page orderLearning about the All-In-One software print options To cancel a print job using the computerResuming print jobs Choosing a paper sizeChoosing a print quality Collating copies using the computerResetting All-In-One software settings to defaults Enlarging or reducing an imageSharpening an image Cop ying Loading original documents on the scanner glass Performing copying and related tasks Making a copyCopying photos Collated Collating copies using the control panelRepeating an image on one Managing copy jobs Canceling a copy jobScan ning Performing scanning and related tasks Scanning a documentScanning images for editing Scanning a text and graphics document Scanning a text-only documentScanning a portion of an image Scanning an item for Web page viewingScanning clear images from magazines or newspapers Scanning multiple pages using the scanner glassScanning documents or images for e-mailing Scanning text for editingScanning over a network Setting a network printer to scanSaving a scanned image Assigning a name to your computerSetting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Adjusting the brightness of an image Canceling a scan jobManaging scan jobs Learning about the All-In-One Center scan optionsChoosing where to send scanned images Adjusting color settings when scanningCustomizing scan settings from the Scan dialog Cropping photos using the softwareGo to From hereClick Editing the Customize listTo add an application to the list To remove an application from the listTo modify an application in the list Resetting All-In-One software settings to defaults Choosing a fax connection Getting the printer ready to faxEquipment BenefitsNorway France Denmark Portugal Using an RJ11 adapterCountry/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Performing faxing and related tasks Sending a faxEntering a fax number Sending a broadcast fax at a scheduled time Sending a fax using the control panelSending a fax while listening to a call On Hook Dial Receiving a faxReceiving a fax automatically Receiving a fax with an answering machineReceiving a fax manually Using Caller IDPrinting fax activity reports Forwarding faxesSetting up Speed Dial using the computer Using the Phone BookUse this Customizing dial settings Setting up a dialing prefixManaging fax jobs Setting the distinctive ring Customizing fax settings Setting up to fax while behind a PBXSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drivePrinting all photos Working with photos using the control panelUnderstanding the PictBridge menu Menu ItemAction Quality1 Paper Type1 Printing photos by number Printing photos by date rangePrinting photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contentsUse Understanding the parts of the printerMachine to the printer Using the control panel buttons and menus Using the control panelPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settingsInstalling another language control panel Installing the printer software Understanding the softwareRemoving the printer software From here Choose Settings Attributes Using the Page Setup dialogFrom here Choose Scale Using the Print dialog100 101 Using Printer Services 102From here Choose 103 Using the All-In-One Center104 Using the Fax Setup Utility Using the Utility105 Click Advanced 106107 Selecting the All-In-One Center Preferences setting108 Using the Printer Selection dialogIf you select Do this109 Using the Printer Setup Complete dialogNetworking overview If you are usingAssigning an IP address Selecting a network printerInstalling the printer on additional network computers Installing the printer on a networkSharing the printer on a network 111Tips for using network adapters Finding your MAC address112 Installing print cartridges Print cartridges113 114 Removing a used print cartridgeCleaning the print cartridge nozzles Aligning print cartridges115 116 Wiping the print cartridge nozzles and contacts117 Preserving the print cartridges118 Improving print qualityCheck Paper Check Print CartridgesUsing genuine Lexmark print cartridges Cleaning the scanner glassRefilling a print cartridge Ordering suppliesOrdering paper and other supplies 120Paper Paper size Where to find Finding information about the printer121 Where to find North America Where to find rest of world122 Where to find US Contacting Customer Support123 124 Power button is not lit Setup troubleshootingIncorrect language appears on the display 125126 Software does not install127 Does not printRemove Tape on Cartridges 128Cannot print from digital camera using PictBridge Test page does not print129 Make Sure the Printer is Receiving Power Make Sure the Cartridges are Properly Installed130 Cable is not connected, is loose, or is damaged Print troubleshootingPrinter is not able to communicate with the computer 131132 Partial document or photo prints Prints with different fontsPoor text and graphic quality 133134 Poor quality at the edges135 Print speed is slowPhoto smudges Clean the Print Cartridges136 Align the Print CartridgesBlank or incorrect page prints Glossy photo paper or transparencies stick together137 Transparencies or photos contain white lines Print is too dark or smudged138 White lines appear in graphics or solid black areas Vertical straight lines are not smooth139 140 Printer is plugged in but does not printCopier does not respond Copy troubleshootingScanner unit does not close 141142 Poor copy qualityPartial document or photo copies Scan troubleshootingScanner does not respond 143Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality 144Partial document or photo scans Cannot scan to an application145 Cannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax 146147 148 Can send but not receive faxesCheck the Dial Prefix Setting Check Mode SelectionCan receive but not send faxes 149150 Printer receives a blank faxBe Sure That Printer is Detecting a Dial Tone Check Original DocumentFax Mode Unsupported Fax ErrorRemote Fax Error Received fax has poor print qualityPhone Line Busy Change Redial Settings152 Lower the Transmission SpeedPhone Line Error 153Schedule to Resend FAX AT a Later Time How to clear and avoid paper jams Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support155 Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Paper continues to jam156 Nothing happens when memory card is inserted Memory card reader and PictBridge troubleshootingMemory card cannot be inserted 157Alignment Error Error messages on the printer displayCartridge Error 1102, 1203, 1204, or 120F 158Clear Carrier Jam Black Ink Low / Color Ink Low / Photo Ink Low159 Remove ANY ObstructionsLeft Cartridge Error / Right Cartridge Error ErrorLeft Cartridge Incorrect / Right Cartridge Incorrect 160Left Cartridge Missing / Right Cartridge Missing Memory Full161 No photo/paper size selection has been made No images have been selectedCould not detect a proof sheet No proof sheet informationSettings are not saved Resetting the printer to factory default settings Removing and reinstalling the software164 165 Recycling Lexmark products166 Trademarks167 Industry Canada compliance statementMeter average sound pressure, dBA 168169 Product disposal170 171 172 South Africa telecommunications noticeMode 173174 Power Saver175 176 177 Statement of Limited Warranty178 Limited warranty serviceLimitation of liability 179