Can receive but not send faxes, 149 | Lexmark 5300 guide

8Press .

9Press or repeatedly to view the current Fax Forwarding setting.

10To turn off Fax Forwarding, press or repeatedly until Off appears.

11Press to save the setting.

Can receive but not send faxes

These are possible causes and solutions. Try one or more of the following:

CHECK MODE SELECTION

To make sure the printer is set for faxing, press Fax Mode.

CHECK DOCUMENT PLACEMENT

Load the original document in the upper left corner of the scanner glass.

CHECK THE DIAL PREFIX SETTING

1From the control panel, press Fax Mode.

2Press .

3Press or repeatedly until Fax Setup appears.

4Press .

5Press or repeatedly until Dialing and Sending appears.

6Press .

7Press or repeatedly until Dial Prefix appears.

8Press .

9To change the setting, press or repeatedly until Create appears.

10Press .

11Enter the prefix to be dialed before each telephone number.

12Press .

CHECK SPEED DIAL NUMBER

•Check to make sure Speed Dial has been programmed for the number that you want to dial. See “Setting up Speed Dial using the computer” on page 57.

•You can also dial the telephone number manually.

Troubleshooting

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Image 149

Lexmark 5300 manual Can receive but not send faxes, 149, Check Mode Selection, Check the Dial Prefix Setting

Contents

May Lexmark 5300 Series All-In-OnePage Contents 165 113125 Safety info rm ation Loading paper Using the automatic paper type sensorGetting started Loading custom-size paper Loading banner paper Loading envelopes Loading transparencies Loading iron-on transfersLoading labels Performing printing and related tasks Printing photos using the computerChoosing compatible specialty paper types Printing a document Printing borderless photos Printing envelopes Printing cards Load iron-on transfers Printing iron-on transfers Printing a banner Printing multiple pages on one sheet Printing transparencies Printing multiple copies of a stored document Printing color images in black and white Canceling a print job Pausing print jobsManaging print jobs Printing the last page first reverse page order Learning about the All-In-One software print options To cancel a print job using the computerResuming print jobs Choosing a paper size Choosing a print quality Collating copies using the computer Sharpening an image Resetting All-In-One software settings to defaultsEnlarging or reducing an image Cop ying Loading original documents on the scanner glass Copying photos Performing copying and related tasksMaking a copy Collated Collating copies using the control panel Repeating an image on one Managing copy jobs Canceling a copy job Scan ning Scanning images for editing Performing scanning and related tasksScanning a document Scanning a text and graphics document Scanning a text-only document Scanning a portion of an image Scanning an item for Web page viewing Scanning clear images from magazines or newspapers Scanning multiple pages using the scanner glass Scanning documents or images for e-mailing Scanning text for editing Scanning over a network Setting a network printer to scanSaving a scanned image Assigning a name to your computer Scanning to a computer over a network Setting a scan to network PINSelecting printers that can scan to your computer Adjusting the brightness of an image Canceling a scan jobManaging scan jobs Learning about the All-In-One Center scan options Choosing where to send scanned images Adjusting color settings when scanning Customizing scan settings from the Scan dialog Cropping photos using the software Go to From here Click Editing the Customize list To modify an application in the list To add an application to the listTo remove an application from the list Resetting All-In-One software settings to defaults Choosing a fax connection Getting the printer ready to faxEquipment Benefits Norway France Denmark Portugal Using an RJ11 adapter Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Entering a fax number Performing faxing and related tasksSending a fax Sending a broadcast fax at a scheduled time Sending a fax using the control panel Sending a fax while listening to a call On Hook Dial Receiving a faxReceiving a fax automatically Receiving a fax with an answering machine Receiving a fax manually Using Caller ID Printing fax activity reports Forwarding faxes Use this Setting up Speed Dial using the computerUsing the Phone Book Managing fax jobs Customizing dial settingsSetting up a dialing prefix Setting the distinctive ring Setting up a fax header Customizing fax settingsSetting up to fax while behind a PBX Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Slot Memory card Connecting photo storage devicesInserting a memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Printing all photos Working with photos using the control panel Action Understanding the PictBridge menuMenu Item Quality1 Paper Type1 Printing photos by number Printing photos by date range Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contents Use Understanding the parts of the printer Machine to the printer Press Using the control panel buttons and menusUsing the control panel Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settings Installing another language control panel Removing the printer software Installing the printer softwareUnderstanding the software From here Choose Settings Attributes Using the Page Setup dialog From here Choose Scale Using the Print dialog 100 101 From here Choose Using Printer Services102 103 Using the All-In-One Center 104 105 Using the Fax Setup UtilityUsing the Utility Click Advanced 106 107 Selecting the All-In-One Center Preferences setting 108 Using the Printer Selection dialogIf you select Do this 109 Using the Printer Setup Complete dialog Networking overview If you are usingAssigning an IP address Selecting a network printer Installing the printer on additional network computers Installing the printer on a networkSharing the printer on a network 111 112 Tips for using network adaptersFinding your MAC address 113 Installing print cartridgesPrint cartridges 114 Removing a used print cartridge 115 Cleaning the print cartridge nozzlesAligning print cartridges 116 Wiping the print cartridge nozzles and contacts 117 Preserving the print cartridges 118 Improving print qualityCheck Paper Check Print Cartridges Using genuine Lexmark print cartridges Cleaning the scanner glassRefilling a print cartridge Ordering supplies Paper Paper size Ordering paper and other supplies120 121 Where to findFinding information about the printer 122 Where to find North AmericaWhere to find rest of world 123 Where to find USContacting Customer Support 124 Power button is not lit Setup troubleshootingIncorrect language appears on the display 125 126 Software does not install 127 Does not print Remove Tape on Cartridges 128 129 Cannot print from digital camera using PictBridgeTest page does not print 130 Make Sure the Printer is Receiving PowerMake Sure the Cartridges are Properly Installed Cable is not connected, is loose, or is damaged Print troubleshootingPrinter is not able to communicate with the computer 131 132 Partial document or photo prints Prints with different fontsPoor text and graphic quality 133 134 Poor quality at the edges 135 Print speed is slow Photo smudges Clean the Print Cartridges136 Align the Print Cartridges 137 Blank or incorrect page printsGlossy photo paper or transparencies stick together 138 Transparencies or photos contain white linesPrint is too dark or smudged 139 White lines appear in graphics or solid black areasVertical straight lines are not smooth 140 Printer is plugged in but does not print Copier does not respond Copy troubleshootingScanner unit does not close 141 142 Poor copy quality Partial document or photo copies Scan troubleshootingScanner does not respond 143 Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality 144 145 Partial document or photo scansCannot scan to an application Cannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax 146 147 148 Can send but not receive faxes Check the Dial Prefix Setting Check Mode SelectionCan receive but not send faxes 149 150 Printer receives a blank faxBe Sure That Printer is Detecting a Dial Tone Check Original Document Fax Mode Unsupported Fax ErrorRemote Fax Error Received fax has poor print quality Phone Line Busy Change Redial Settings152 Lower the Transmission Speed Schedule to Resend FAX AT a Later Time Phone Line Error153 How to clear and avoid paper jams Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support 155 Printer does not feed paper, envelopes, or specialty media 156 Banner paper jamsPaper continues to jam Nothing happens when memory card is inserted Memory card reader and PictBridge troubleshootingMemory card cannot be inserted 157 Alignment Error Error messages on the printer displayCartridge Error 1102, 1203, 1204, or 120F 158 Clear Carrier Jam Black Ink Low / Color Ink Low / Photo Ink Low159 Remove ANY Obstructions Left Cartridge Error / Right Cartridge Error ErrorLeft Cartridge Incorrect / Right Cartridge Incorrect 160 161 Left Cartridge Missing / Right Cartridge MissingMemory Full No photo/paper size selection has been made No images have been selectedCould not detect a proof sheet No proof sheet information Settings are not saved 164 Resetting the printer to factory default settingsRemoving and reinstalling the software 165 Recycling Lexmark products 166 Trademarks 167 Industry Canada compliance statement Meter average sound pressure, dBA 168 169 Product disposal 170 171 172 South Africa telecommunications notice Mode 173 174 Power Saver 175 176 177 Statement of Limited Warranty 178 Limited warranty service Limitation of liability 179