Printer receives a blank fax, 150, Check Cartridges | Lexmark 5300

BE SURE THAT PRINTER IS DETECTING A DIAL TONE

•See “Sending a fax while listening to a call (On Hook Dial)” on page 54.

•Check the Dial Method setting.

1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone.

2From the control panel, press Fax Mode.

3Press .

4Press or repeatedly until Fax Setup appears.

5Press .

6Press or repeatedly until Dialing and Sending appears.

7Press .

8Press or repeatedly until Dial Method appears.

9Press .

10Press or repeatedly until Dial Behind PBX appears.

11Press to save this setting.

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:

CHECK ORIGINAL DOCUMENT

Ask the sender to verify the original document was loaded correctly.

CHECK INK

Check the ink levels, and install a new print cartridge if necessary.

CHECK CARTRIDGES

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

1

2

3Reinsert the print cartridges.

Troubleshooting

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Lexmark 5300 Printer receives a blank fax, 150, Be Sure That Printer is Detecting a Dial Tone, Check Original Document

Contents

Lexmark 5300 Series All-In-One MayPage Contents 113 125165 Safety info rm ation Using the automatic paper type sensor Getting startedLoading paper Loading banner paper Loading custom-size paper Loading envelopes Loading iron-on transfers Loading labelsLoading transparencies Choosing compatible specialty paper types Printing photos using the computerPerforming printing and related tasks Printing a document Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Load iron-on transfers Printing a banner Printing transparencies Printing multiple pages on one sheet Printing color images in black and white Printing multiple copies of a stored document Managing print jobs Pausing print jobsCanceling a print job Printing the last page first reverse page order Resuming print jobs To cancel a print job using the computerLearning about the All-In-One software print options Choosing a paper size Collating copies using the computer Choosing a print quality Resetting All-In-One software settings to defaults Enlarging or reducing an imageSharpening an image Cop ying Loading original documents on the scanner glass Performing copying and related tasks Making a copyCopying photos Collating copies using the control panel Collated Repeating an image on one Canceling a copy job Managing copy jobs Scan ning Performing scanning and related tasks Scanning a documentScanning images for editing Scanning a text-only document Scanning a text and graphics document Scanning an item for Web page viewing Scanning a portion of an image Scanning multiple pages using the scanner glass Scanning clear images from magazines or newspapers Scanning text for editing Scanning documents or images for e-mailing Saving a scanned image Setting a network printer to scanScanning over a network Assigning a name to your computer Setting a scan to network PIN Selecting printers that can scan to your computerScanning to a computer over a network Managing scan jobs Canceling a scan jobAdjusting the brightness of an image Learning about the All-In-One Center scan options Adjusting color settings when scanning Choosing where to send scanned images Cropping photos using the software Customizing scan settings from the Scan dialog From here Go to Editing the Customize list Click To add an application to the list To remove an application from the listTo modify an application in the list Resetting All-In-One software settings to defaults Equipment Getting the printer ready to faxChoosing a fax connection Benefits Using an RJ11 adapter Norway France Denmark Portugal Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Performing faxing and related tasks Sending a faxEntering a fax number Sending a fax using the control panel Sending a broadcast fax at a scheduled time Receiving a fax automatically Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax with an answering machine Using Caller ID Receiving a fax manually Forwarding faxes Printing fax activity reports Setting up Speed Dial using the computer Using the Phone BookUse this Customizing dial settings Setting up a dialing prefixManaging fax jobs Setting the distinctive ring Customizing fax settings Setting up to fax while behind a PBXSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Working with photos using the control panel Printing all photos Understanding the PictBridge menu Menu ItemAction Quality1 Paper Type1 Printing photos by date range Printing photos by number Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Machine to the printer Using the control panel buttons and menus Using the control panelPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Saving settings Temporary settings Installing another language control panel Installing the printer software Understanding the softwareRemoving the printer software Using the Page Setup dialog From here Choose Settings Attributes Using the Print dialog From here Choose Scale 100 101 Using Printer Services 102From here Choose Using the All-In-One Center 103 104 Using the Fax Setup Utility Using the Utility105 106 Click Advanced Selecting the All-In-One Center Preferences setting 107 If you select Using the Printer Selection dialog108 Do this Using the Printer Setup Complete dialog 109 Assigning an IP address If you are usingNetworking overview Selecting a network printer Sharing the printer on a network Installing the printer on a networkInstalling the printer on additional network computers 111 Tips for using network adapters Finding your MAC address112 Installing print cartridges Print cartridges113 Removing a used print cartridge 114 Cleaning the print cartridge nozzles Aligning print cartridges115 Wiping the print cartridge nozzles and contacts 116 Preserving the print cartridges 117 Check Paper Improving print quality118 Check Print Cartridges Refilling a print cartridge Cleaning the scanner glassUsing genuine Lexmark print cartridges Ordering supplies Ordering paper and other supplies 120Paper Paper size Where to find Finding information about the printer121 Where to find North America Where to find rest of world122 Where to find US Contacting Customer Support123 124 Incorrect language appears on the display Setup troubleshootingPower button is not lit 125 Software does not install 126 Does not print 127 128 Remove Tape on Cartridges Cannot print from digital camera using PictBridge Test page does not print129 Make Sure the Printer is Receiving Power Make Sure the Cartridges are Properly Installed130 Printer is not able to communicate with the computer Print troubleshootingCable is not connected, is loose, or is damaged 131 132 Poor text and graphic quality Prints with different fontsPartial document or photo prints 133 Poor quality at the edges 134 Print speed is slow 135 136 Clean the Print CartridgesPhoto smudges Align the Print Cartridges Blank or incorrect page prints Glossy photo paper or transparencies stick together137 Transparencies or photos contain white lines Print is too dark or smudged138 White lines appear in graphics or solid black areas Vertical straight lines are not smooth139 Printer is plugged in but does not print 140 Scanner unit does not close Copy troubleshootingCopier does not respond 141 Poor copy quality 142 Scanner does not respond Scan troubleshootingPartial document or photo copies 143 Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer 144 Partial document or photo scans Cannot scan to an application145 Cannot send or receive a fax Fax troubleshootingCannot scan to a computer over a network 146 147 Can send but not receive faxes 148 Can receive but not send faxes Check Mode SelectionCheck the Dial Prefix Setting 149 Be Sure That Printer is Detecting a Dial Tone Printer receives a blank fax150 Check Original Document Remote Fax Error Fax ErrorFax Mode Unsupported Received fax has poor print quality 152 Change Redial SettingsPhone Line Busy Lower the Transmission Speed Phone Line Error 153Schedule to Resend FAX AT a Later Time Paper jam in the printer Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the paper support Printer does not feed paper, envelopes, or specialty media 155 Banner paper jams Paper continues to jam156 Memory card cannot be inserted Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted 157 Cartridge Error 1102, 1203, 1204, or 120F Error messages on the printer displayAlignment Error 158 159 Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam Remove ANY Obstructions Left Cartridge Incorrect / Right Cartridge Incorrect ErrorLeft Cartridge Error / Right Cartridge Error 160 Left Cartridge Missing / Right Cartridge Missing Memory Full161 Could not detect a proof sheet No images have been selectedNo photo/paper size selection has been made No proof sheet information Settings are not saved Resetting the printer to factory default settings Removing and reinstalling the software164 Recycling Lexmark products 165 Trademarks 166 Industry Canada compliance statement 167 168 Meter average sound pressure, dBA Product disposal 169 170 171 South Africa telecommunications notice 172 173 Mode Power Saver 174 175 176 Statement of Limited Warranty 177 Limited warranty service 178 179 Limitation of liability