Does not print, 127 | Lexmark 5300 specification

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

RESTART THE COMPUTER AND REINSTALL THE SOFTWARE

1Close all open software applications.

2Disable any anti-virus programs.

3Remove the printer software CD from the CD-ROM drive.

4Restart the computer.

5When the desktop appears, reinsert the printer software CD. The CD icon is created on the desktop.

6Follow the instructions on the computer screen to install the software.

REINSTALL THE SOFTWARE

1Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 164.

2If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

aIn all countries or regions except the United States, select your country or region.

bClick the links for drivers or downloads.

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and then follow the directions on the computer screen.

Page does not print

These are possible solutions. Try one or more of the following:

CHECK POWER

If the light is not on, see “Power button is not lit” on page 125.

LOAD PAPER CORRECTLY

Remove the paper from the paper support, and then load the paper again.

CHECK INK

Check the ink levels, and install new print cartridges if necessary.

Troubleshooting

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Lexmark 5300 manual Does not print, 127

Contents

May Lexmark 5300 Series All-In-OnePage Contents 125 113165 Safety info rm ation Getting started Using the automatic paper type sensorLoading paper Loading custom-size paper Loading banner paper Loading envelopes Loading labels Loading iron-on transfersLoading transparencies Printing a document Printing photos using the computerPerforming printing and related tasks Choosing compatible specialty paper types Printing borderless photos Printing envelopes Printing cards Load iron-on transfers Printing iron-on transfers Printing a banner Printing multiple pages on one sheet Printing transparencies Printing multiple copies of a stored document Printing color images in black and white Printing the last page first reverse page order Pausing print jobsCanceling a print job Managing print jobs Choosing a paper size To cancel a print job using the computerLearning about the All-In-One software print options Resuming print jobs Choosing a print quality Collating copies using the computer Enlarging or reducing an image Resetting All-In-One software settings to defaultsSharpening an image Cop ying Loading original documents on the scanner glass Making a copy Performing copying and related tasksCopying photos Collated Collating copies using the control panel Repeating an image on one Managing copy jobs Canceling a copy job Scan ning Scanning a document Performing scanning and related tasksScanning images for editing Scanning a text and graphics document Scanning a text-only document Scanning a portion of an image Scanning an item for Web page viewing Scanning clear images from magazines or newspapers Scanning multiple pages using the scanner glass Scanning documents or images for e-mailing Scanning text for editing Assigning a name to your computer Setting a network printer to scanScanning over a network Saving a scanned image Selecting printers that can scan to your computer Setting a scan to network PINScanning to a computer over a network Learning about the All-In-One Center scan options Canceling a scan jobAdjusting the brightness of an image Managing scan jobs Choosing where to send scanned images Adjusting color settings when scanning Customizing scan settings from the Scan dialog Cropping photos using the software Go to From here Click Editing the Customize list To remove an application from the list To add an application to the listTo modify an application in the list Resetting All-In-One software settings to defaults Benefits Getting the printer ready to faxChoosing a fax connection Equipment Norway France Denmark Portugal Using an RJ11 adapter Country/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Sending a fax Performing faxing and related tasksEntering a fax number Sending a broadcast fax at a scheduled time Sending a fax using the control panel Receiving a fax with an answering machine Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax automatically Receiving a fax manually Using Caller ID Printing fax activity reports Forwarding faxes Using the Phone Book Setting up Speed Dial using the computerUse this Setting up a dialing prefix Customizing dial settingsManaging fax jobs Setting the distinctive ring Setting up to fax while behind a PBX Customizing fax settingsSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Inserting a memory card Connecting photo storage devicesSlot Memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Printing all photos Working with photos using the control panel Menu Item Understanding the PictBridge menuAction Quality1 Paper Type1 Printing photos by number Printing photos by date range Printing photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contents Use Understanding the parts of the printer Machine to the printer Using the control panel Using the control panel buttons and menusPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settings Installing another language control panel Understanding the software Installing the printer softwareRemoving the printer software From here Choose Settings Attributes Using the Page Setup dialog From here Choose Scale Using the Print dialog 100 101 102 Using Printer ServicesFrom here Choose 103 Using the All-In-One Center 104 Using the Utility Using the Fax Setup Utility105 Click Advanced 106 107 Selecting the All-In-One Center Preferences setting Do this Using the Printer Selection dialog108 If you select 109 Using the Printer Setup Complete dialog Selecting a network printer If you are usingNetworking overview Assigning an IP address 111 Installing the printer on a networkInstalling the printer on additional network computers Sharing the printer on a network Finding your MAC address Tips for using network adapters112 Print cartridges Installing print cartridges113 114 Removing a used print cartridge Aligning print cartridges Cleaning the print cartridge nozzles115 116 Wiping the print cartridge nozzles and contacts 117 Preserving the print cartridges Check Print Cartridges Improving print quality118 Check Paper Ordering supplies Cleaning the scanner glassUsing genuine Lexmark print cartridges Refilling a print cartridge 120 Ordering paper and other suppliesPaper Paper size Finding information about the printer Where to find121 Where to find rest of world Where to find North America122 Contacting Customer Support Where to find US123 124 125 Setup troubleshootingPower button is not lit Incorrect language appears on the display 126 Software does not install 127 Does not print Remove Tape on Cartridges 128 Test page does not print Cannot print from digital camera using PictBridge129 Make Sure the Cartridges are Properly Installed Make Sure the Printer is Receiving Power130 131 Print troubleshootingCable is not connected, is loose, or is damaged Printer is not able to communicate with the computer 132 133 Prints with different fontsPartial document or photo prints Poor text and graphic quality 134 Poor quality at the edges 135 Print speed is slow Align the Print Cartridges Clean the Print CartridgesPhoto smudges 136 Glossy photo paper or transparencies stick together Blank or incorrect page prints137 Print is too dark or smudged Transparencies or photos contain white lines138 Vertical straight lines are not smooth White lines appear in graphics or solid black areas139 140 Printer is plugged in but does not print 141 Copy troubleshootingCopier does not respond Scanner unit does not close 142 Poor copy quality 143 Scan troubleshootingPartial document or photo copies Scanner does not respond 144 Scan was not successfulScanning takes too long or freezes the computer Poor scanned image quality Cannot scan to an application Partial document or photo scans145 146 Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax 147 148 Can send but not receive faxes 149 Check Mode SelectionCheck the Dial Prefix Setting Can receive but not send faxes Check Original Document Printer receives a blank fax150 Be Sure That Printer is Detecting a Dial Tone Received fax has poor print quality Fax ErrorFax Mode Unsupported Remote Fax Error Lower the Transmission Speed Change Redial SettingsPhone Line Busy 152 153 Phone Line ErrorSchedule to Resend FAX AT a Later Time Paper jam in the paper support Jams and misfeeds troubleshootingHow to clear and avoid paper jams Paper jam in the printer 155 Printer does not feed paper, envelopes, or specialty media Paper continues to jam Banner paper jams156 157 Memory card reader and PictBridge troubleshootingNothing happens when memory card is inserted Memory card cannot be inserted 158 Error messages on the printer displayAlignment Error Cartridge Error 1102, 1203, 1204, or 120F Remove ANY Obstructions Black Ink Low / Color Ink Low / Photo Ink LowClear Carrier Jam 159 160 ErrorLeft Cartridge Error / Right Cartridge Error Left Cartridge Incorrect / Right Cartridge Incorrect Memory Full Left Cartridge Missing / Right Cartridge Missing161 No proof sheet information No images have been selectedNo photo/paper size selection has been made Could not detect a proof sheet Settings are not saved Removing and reinstalling the software Resetting the printer to factory default settings164 165 Recycling Lexmark products 166 Trademarks 167 Industry Canada compliance statement Meter average sound pressure, dBA 168 169 Product disposal 170 171 172 South Africa telecommunications notice Mode 173 174 Power Saver 175 176 177 Statement of Limited Warranty 178 Limited warranty service Limitation of liability 179