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Lexmark 5300 manual Partial document or photo scans, Cannot scan to an application, 145

Models: 5300

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CHANGE THE RESOLUTION TO A HIGHER VALUE

1From the Finder desktop, double-click the Lexmark 5300 Series folder.

2Double-click the Lexmark 5300 Series Center icon.

3Click Preview/Edit to open the Scan dialog.

4Click to open the Scan Settings drawer.

5From the Resolution (DPI) pop-up menu on the Settings tab, choose a higher scanning resolution value.

6Click .

ARE YOU SCANNING FROM A MAGAZINE OR NEWSPAPER?

If you are copying or scanning from a magazine or newspaper, see “Scanning clear images from magazines or newspapers” on page 31.

CHECK QUALITY OF ORIGINAL DOCUMENT

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

CHECK DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

CHECK DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

CHECK PAPER SIZE

Make sure the paper size being used matches the size you selected.

CHECK ORIGINAL SIZE SETTING

Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning.

Cannot scan to an application

SELECT A DIFFERENT APPLICATION

1From the error dialog, click Cancel.

2From the All-In-One Center, choose a different application from the “Send scanned image to” menu.

3Scan the document.

Troubleshooting

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Lexmark 5300 manual Partial document or photo scans, Cannot scan to an application, 145

Contents

May Lexmark 5300 Series All-In-OnePage Contents 125 113165 Safety info rm ation Getting started Using the automatic paper type sensorLoading paper Loading custom-size paper Loading banner paperLoading envelopes Loading labels Loading iron-on transfersLoading transparencies Performing printing and related tasks Printing photos using the computerChoosing compatible specialty paper types Printing a documentPrinting borderless photos Printing envelopes Printing cardsLoad iron-on transfers Printing iron-on transfersPrinting a banner Printing multiple pages on one sheet Printing transparenciesPrinting multiple copies of a stored document Printing color images in black and whiteCanceling a print job Pausing print jobsManaging print jobs Printing the last page first reverse page orderLearning about the All-In-One software print options To cancel a print job using the computerResuming print jobs Choosing a paper sizeChoosing a print quality Collating copies using the computerEnlarging or reducing an image Resetting All-In-One software settings to defaultsSharpening an image Cop ying Loading original documents on the scanner glass Making a copy Performing copying and related tasksCopying photos Collated Collating copies using the control panelRepeating an image on one Managing copy jobs Canceling a copy jobScan ning Scanning a document Performing scanning and related tasksScanning images for editing Scanning a text and graphics document Scanning a text-only documentScanning a portion of an image Scanning an item for Web page viewingScanning clear images from magazines or newspapers Scanning multiple pages using the scanner glassScanning documents or images for e-mailing Scanning text for editingScanning over a network Setting a network printer to scanSaving a scanned image Assigning a name to your computerSelecting printers that can scan to your computer Setting a scan to network PINScanning to a computer over a network Adjusting the brightness of an image Canceling a scan jobManaging scan jobs Learning about the All-In-One Center scan optionsChoosing where to send scanned images Adjusting color settings when scanningCustomizing scan settings from the Scan dialog Cropping photos using the softwareGo to From hereClick Editing the Customize listTo remove an application from the list To add an application to the listTo modify an application in the list Resetting All-In-One software settings to defaults Choosing a fax connection Getting the printer ready to faxEquipment BenefitsNorway France Denmark Portugal Using an RJ11 adapterCountry/region Saudi Arabia Israel United Arab Emirates Country/region Connecting directly to a telephone wall jack Connecting to a telephone Connecting to an answering machine Connecting to a computer with a modem Getting the printer ready to fax on Faxing Understanding the parts of the printer on Faxing Sending a fax Performing faxing and related tasksEntering a fax number Sending a broadcast fax at a scheduled time Sending a fax using the control panelSending a fax while listening to a call On Hook Dial Receiving a faxReceiving a fax automatically Receiving a fax with an answering machineReceiving a fax manually Using Caller IDPrinting fax activity reports Forwarding faxesUsing the Phone Book Setting up Speed Dial using the computerUse this Setting up a dialing prefix Customizing dial settingsManaging fax jobs Setting the distinctive ring Setting up to fax while behind a PBX Customizing fax settingsSetting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Customizing settings using the Fax Setup Utility You can Fax/Report Printing Speed Dials Inserting a memory card Connecting photo storage devicesSlot Memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drivePrinting all photos Working with photos using the control panelMenu Item Understanding the PictBridge menuAction Quality1 Paper Type1 Printing photos by number Printing photos by date rangePrinting photos using color effects Printing photos from a digital camera using Dpof Working with photos using the computer Choose an orientation Click OK Printing borderless photos Scanning images for editing Scanning multiple pages using the scanner glass Saving a scanned image Using the All-In-One Center on Working with photos Enhancing photo print quality using the software Related topics Understanding the printer parts Checking the box contentsUse Understanding the parts of the printerMachine to the printer Using the control panel Using the control panel buttons and menusPress Press To Related topics Understanding the Scan menu Understanding the Fax menu Understanding the Photo Card menu Menu item Action Temporary settings Saving settingsInstalling another language control panel Understanding the software Installing the printer softwareRemoving the printer software From here Choose Settings Attributes Using the Page Setup dialogFrom here Choose Scale Using the Print dialog100 101 102 Using Printer ServicesFrom here Choose 103 Using the All-In-One Center104 Using the Utility Using the Fax Setup Utility105 Click Advanced 106107 Selecting the All-In-One Center Preferences setting108 Using the Printer Selection dialogIf you select Do this109 Using the Printer Setup Complete dialogNetworking overview If you are usingAssigning an IP address Selecting a network printerInstalling the printer on additional network computers Installing the printer on a networkSharing the printer on a network 111Finding your MAC address Tips for using network adapters112 Print cartridges Installing print cartridges113 114 Removing a used print cartridgeAligning print cartridges Cleaning the print cartridge nozzles115 116 Wiping the print cartridge nozzles and contacts117 Preserving the print cartridges118 Improving print qualityCheck Paper Check Print CartridgesUsing genuine Lexmark print cartridges Cleaning the scanner glassRefilling a print cartridge Ordering supplies120 Ordering paper and other suppliesPaper Paper size Finding information about the printer Where to find121 Where to find rest of world Where to find North America122 Contacting Customer Support Where to find US123 124 Power button is not lit Setup troubleshootingIncorrect language appears on the display 125126 Software does not install127 Does not printRemove Tape on Cartridges 128Test page does not print Cannot print from digital camera using PictBridge129 Make Sure the Cartridges are Properly Installed Make Sure the Printer is Receiving Power130 Cable is not connected, is loose, or is damaged Print troubleshootingPrinter is not able to communicate with the computer 131132 Partial document or photo prints Prints with different fontsPoor text and graphic quality 133134 Poor quality at the edges135 Print speed is slowPhoto smudges Clean the Print Cartridges136 Align the Print CartridgesGlossy photo paper or transparencies stick together Blank or incorrect page prints137 Print is too dark or smudged Transparencies or photos contain white lines138 Vertical straight lines are not smooth White lines appear in graphics or solid black areas139 140 Printer is plugged in but does not printCopier does not respond Copy troubleshootingScanner unit does not close 141142 Poor copy qualityPartial document or photo copies Scan troubleshootingScanner does not respond 143Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality 144Cannot scan to an application Partial document or photo scans145 Cannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax 146147 148 Can send but not receive faxesCheck the Dial Prefix Setting Check Mode SelectionCan receive but not send faxes 149150 Printer receives a blank faxBe Sure That Printer is Detecting a Dial Tone Check Original DocumentFax Mode Unsupported Fax ErrorRemote Fax Error Received fax has poor print qualityPhone Line Busy Change Redial Settings152 Lower the Transmission Speed153 Phone Line ErrorSchedule to Resend FAX AT a Later Time How to clear and avoid paper jams Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper support155 Printer does not feed paper, envelopes, or specialty mediaPaper continues to jam Banner paper jams156 Nothing happens when memory card is inserted Memory card reader and PictBridge troubleshootingMemory card cannot be inserted 157Alignment Error Error messages on the printer displayCartridge Error 1102, 1203, 1204, or 120F 158Clear Carrier Jam Black Ink Low / Color Ink Low / Photo Ink Low159 Remove ANY ObstructionsLeft Cartridge Error / Right Cartridge Error ErrorLeft Cartridge Incorrect / Right Cartridge Incorrect 160Memory Full Left Cartridge Missing / Right Cartridge Missing161 No photo/paper size selection has been made No images have been selectedCould not detect a proof sheet No proof sheet informationSettings are not saved Removing and reinstalling the software Resetting the printer to factory default settings164 165 Recycling Lexmark products166 Trademarks167 Industry Canada compliance statementMeter average sound pressure, dBA 168169 Product disposal170 171 172 South Africa telecommunications noticeMode 173174 Power Saver175 176 177 Statement of Limited Warranty178 Limited warranty serviceLimitation of liability 179