Envelope Sealing Problems

10 • Troubleshooting

Description	Possible Causes	Solution


Envelope(s) not seal-	No E-Z Seal® Sealing	Remove the E-Z Seal® solution bottle and refill or
ing or not sealing	Solution in the bottle, or	reposition the bottle.
properly	bottle is placed incorrectly.	Refer to the E-Z Seal® Maintenance section in Chap-
		ter 10 of this guide.

	Moistener brush is dirty or	Replace or clean the moistener brush. Refer to the
	worn.	Cleaning or Replacing the Moistener Brush section in
		Chapter 10 of this guide.

	Envelopes are not posi-	• Place envelopes with the flap down on the feed
	tioned on the feed deck	deck against the rear wall.
	correctly, or flats guide is	• Make sure the envelopes are pushed far enough
	not installed.	so that they cover the feed sensor on the rear
		wall.

		Flats Guide
Envelope(s) not seal-	Envelope flap dimensions	Use envelopes with flap depths between 1" and 3 7/8"
ing properly	are not within the accept-	(5.4 mm and 98.4 mm).
	able range.
		Flap Depth
Seal Only mode is	Flap moistening bottle is	Refill flap moistening bottle with E-Z Seal® Sealing
not working.	out of E-Z Seal® Sealing	Solution.
	Solution.

Sealing solution is	Solution bottle cap not	Tighten the solution bottle cap.
leaking.	secured tightly.

	Solution was poured	Call the help desk. Refer to the Pitney Bowes Contact
	directly into the tank or	Information List in this guide for more information.
	there is a leak in the solu-
	tion tubing.

10-4	SV62146 Rev. D

DM1100 specifications

The Pitney Bowes DM1100 is a state-of-the-art mailing and shipping system designed to streamline and enhance mailing processes for businesses of all sizes. This versatile machine is ideal for organizations with moderate to high-volume mailing needs, offering robust features that improve efficiency and accuracy while reducing operating costs.

One of the standout features of the DM1100 is its user-friendly interface. The intuitive touchscreen display allows users to navigate through various functions easily, from setting up mailing jobs to accessing detailed reports. This design minimizes the learning curve, making it accessible for users at all technical levels.

The DM1100 is equipped with advanced weighing technology that ensures precise postage calculation. The integrated scale automatically weighs mail pieces, allowing users to adjust postage accordingly, ensuring compliance with postal regulations. This capability not only enhances accuracy but also helps avoid costly postage overages.

Another significant characteristic of the DM1100 is its ability to handle a wide range of mailing materials. Whether it’s letters, large envelopes, or parcels, this system can accommodate various sizes and weights, making it an all-in-one solution for mailing tasks. Its speed is another highlight; the DM1100 can process multiple mail pieces per minute, which is invaluable for businesses that require quick turnaround times.

For those needing to manage a diverse range of postage options, the DM1100 supports multiple mailing classes, including First-Class, Priority Mail, and International shipping. This flexibility allows businesses to choose the most cost-effective and timely options for their mailing requirements.

Moreover, the DM1100 is designed with security in mind. It features robust encryption and secure access controls to safeguard sensitive information. This is particularly important for organizations handling confidential documents or sensitive customer data.

Incorporating cloud-based technology, the DM1100 can connect to Pitney Bowes’ online account management and reporting systems. This integration enables users to track mailing costs, manage inventory, and generate detailed usage reports from virtually anywhere, further increasing operational transparency and profitability.

In conclusion, the Pitney Bowes DM1100 is a highly efficient and versatile mailing solution that combines user-friendly design, advanced technology, and comprehensive features. Whether for a small office or a large organization, the DM1100 is engineered to meet the diverse needs of modern postal operations, making it an essential addition to any mailing room setup.

Pitney Bowes DM1100 manual Envelope Sealing Problems, Description Possible Causes Solution

Models: DM1100

Envelope Sealing Problems

Description

Possible Causes

Solution

Refer to the E-Z Seal® Maintenance section in Chap-

Cleaning or Replacing the Moistener Brush section in

DM1100 specifications