DM1100™ Digital Mailing System Operating Guide

IntelliLink® Control Center Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

 

 

IntelliLink® Control

No power is going to IntelliLink®

•

Make sure the AC adapter is plugged into

Center does not

Control Center.

 

the back of the control center.

respond when

 

•

Test the outlet to make sure it has power.

removed from sys-

 

If the problem persists, call the Help Desk.

tem.

 

Refer to the Pitney Bowes Contact Information

 

 

List in this guide.

 

 

 

Unable to access

The system is currently in the

Allow system to complete maintenance opera-

display, or keyboard

maintenance mode.

tion.

does not respond.

 

 

 

 

 

 

Display is hard to

Adjust the display contrast.

Adjust the display contrast; refer to Adjusting

read.

 

the Display Contrast section in Chapter 5.

 

 

 

Blank screen.

IntelliLink® Control Center is not

Remove the IntelliLink® Control Center and

 

locked into place properly.

reposition it.

 

 

1.

Slide release lever forward to release

 

 

 

IntelliLink® Control Center.

 

 

2.

Slide IntelliLink® Control Center back into

 

 

 

place until you hear it click.

 

 

 

 

Cannot set postage

Postage amount entered at the

•

Press Enter to accept the high value, OR

amount.

IntelliLink® Control Center equals

•

Enter lower postage amount.

 

or exceeds the high value warning

 

 

 

limit. A high value warning dis-

 

 

 

plays.

 

 

 

 

 

 

Mailing system did not recognize

Turn the mailing system off. Wait 30 seconds

 

IntelliLink® Control Center when

and turn it on again to re-initialize the

 

turned on.

IntelliLink® Control Center.

 

 

 

 

The IntelliLink® Control Center is

Do a zero-value refill to fulfill inspection require-

 

locked due to required inspection.

ments.

 

 

 

 

Insufficient funds.

Download funds from the Postage By Phone®

 

 

Meter Payment System. See Chapter 6, Adding

 

 

Postage.

 

 

 

 

IntelliLink® Control Center or

Call for service.

 

mailing system is not functioning

 

 

 

properly.

 

 

 

 

 

Modem refill fails

Wrong Postage By Phone® Meter

To enter correct telephone number:

with Intellilink® Con-

Payment System telephone num-

1.

Press Setup key.

trol Center on or off

ber entered in set up.

2.

Select Phone Setup.

mailing system.

 

3.

Select Refill Phone Number.

 

 

4.

Enter correct number: 1.800.590.4857.

 

 

 

 

 

Refill amount exceeds the funds

1.

Press the Funds key to obtain a balance of

 

in the account.

 

your account

 

 

2.

Select Get Postage By Phone Balance.

 

 

 

 

SV62146 Rev. D

10-13

Page 178 Page 180
Page 179
Image 179
Pitney Bowes DM1100 manual IntelliLink Control Center Problems, Refer to the Pitney Bowes Contact Information
Page 178 Page 180

DM1100 specifications

The Pitney Bowes DM1100 is a state-of-the-art mailing and shipping system designed to streamline and enhance mailing processes for businesses of all sizes. This versatile machine is ideal for organizations with moderate to high-volume mailing needs, offering robust features that improve efficiency and accuracy while reducing operating costs.

One of the standout features of the DM1100 is its user-friendly interface. The intuitive touchscreen display allows users to navigate through various functions easily, from setting up mailing jobs to accessing detailed reports. This design minimizes the learning curve, making it accessible for users at all technical levels.

The DM1100 is equipped with advanced weighing technology that ensures precise postage calculation. The integrated scale automatically weighs mail pieces, allowing users to adjust postage accordingly, ensuring compliance with postal regulations. This capability not only enhances accuracy but also helps avoid costly postage overages.

Another significant characteristic of the DM1100 is its ability to handle a wide range of mailing materials. Whether it’s letters, large envelopes, or parcels, this system can accommodate various sizes and weights, making it an all-in-one solution for mailing tasks. Its speed is another highlight; the DM1100 can process multiple mail pieces per minute, which is invaluable for businesses that require quick turnaround times.

For those needing to manage a diverse range of postage options, the DM1100 supports multiple mailing classes, including First-Class, Priority Mail, and International shipping. This flexibility allows businesses to choose the most cost-effective and timely options for their mailing requirements.

Moreover, the DM1100 is designed with security in mind. It features robust encryption and secure access controls to safeguard sensitive information. This is particularly important for organizations handling confidential documents or sensitive customer data.

Incorporating cloud-based technology, the DM1100 can connect to Pitney Bowes’ online account management and reporting systems. This integration enables users to track mailing costs, manage inventory, and generate detailed usage reports from virtually anywhere, further increasing operational transparency and profitability.

In conclusion, the Pitney Bowes DM1100 is a highly efficient and versatile mailing solution that combines user-friendly design, advanced technology, and comprehensive features. Whether for a small office or a large organization, the DM1100 is engineered to meet the diverse needs of modern postal operations, making it an essential addition to any mailing room setup.
Top Page Image Contents