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Pitney Bowes DM1100 manual To clear a jam in the feed deck

Models: DM1100

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DM1100™ Digital Mailing System Operating Guide

Envelope Feeding Problems

Description	Possible Causes	Solution


Envelope(s) getting	• Envelopes dimensions are	Refer to the Specifications section in this guide
jammed	outside the acceptable range	for the acceptable envelope dimensions.
	(piece of mail is too thick,
	pieces of mail are incorrect	To clear a jam in the feed deck:
	size, etc.) for mailing system.	1.	Lift the main cover.
	• Feeder adjustment is set too	2.	Lift the upper drive release lever and raise
	high.		the upper drive assembly.
		3.	Remove the piece of mail.
			Upper Drive Release Lever

Raising the Upper Drive Assembly

SV62146 Rev. D

10-7

Image 173

Pitney Bowes DM1100 manual To clear a jam in the feed deck

Contents

DM1100 Page Page FCC Compliance Alerting MessagesFCC Compliance of Modem Page Table of Contents Page PB Web Sites Pitney Bowes Contact Information ListOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage Read This First Read This First What’s in this Guide Other InformationUsps Requirements Safety RequirementsWhat You Need to Know Read This First U7PS Power Stacker If your stacker has an AC adapter to power the stacker Meet the DM1100 Digital Mailing System Postage Security Device Introducing DM Series Mailing System Features and BenefitsMeet the DM1100 Digital Mailing System Accounting and Reporting Ability to Use Other Pitney Bowes EquipmentShape Based Rating Mailing System Exterior Parts of the Mailing SystemDigital Mailing System Exterior Interior Digital Mailing System Interior Function Keys IntelliLink Control CenterMeet the DM1100 Digital Mailing System Main Screen Connectors on the Back of the IntelliLink Control Center Mail in a Minute Mail in a Minute Preparing Your Mail Select Key In Postage Running the MailPrinting Postage Tapes Running Mail Navigating Hints Select ModeApplying Postage Running Mail Feeding Mail or Printing Tape? Determining the Correct Postage ModeChart a Printing on Mail Chart D Permit Mail Chart B Postage Tape ModeChart C Mail Modes with no Postage Preparing Your Mail About Running MailDM1100 Digital Mailing System Operating Guide Mail Tips on FeedingAbout Printing Postage Tapes While your mailing system processes the mail, the screen Selecting the Postage Mode and Running the MailMode Selection Reduced Speed Select W-O-W Weigh on the Way Mode Selection Key in PostageMode Selection W Weigh On-The-Way To use differential weighing Mode Selection Weigh First Piece Differential WeighingSelect Weigh First Piece DM1100 Digital Mailing System Operating Guide Mode Selection Attached Scale Mode Selection Seal Menu Select Time and Date Stamping Mode Selection Time and Date StampingSelecting an Account Selecting or Deselecting an AccountSelecting an Account Manually Selecting an Account by NameSelecting an Account by Speed Code Deselecting an AccountSelecting ZIP Codes and Zones Selecting the Class, Carrier, Special Services or OptionsSelecting a Country Selecting a Smart Class Meter Stamp Options Date Selecting the Meter Stamp OptionsMeter Stamp Options Advertisement Select Meter Stamp OptionsSelect Meter Stamp Options, then select Text Entries Discounts for Confirmation Services Postage Calculation for Confirmation ServicesOverview Sending Your Records to Pitney BowesAdding Services or Making Changes Using Confirmation Services Before Printing PostageAdding Confirmation Services After Printing Postage Press Existing Features Press Confirmation Services Installation/SetupSelect Confirmation Services Confirmation ServicesSetup Options Select E-Ret Receipt Processing Electronic Return ReceiptRunning Mail DM1100 Digital Mailing System Operating Guide Customer Reference Number ERR DM1100 Digital Mailing System Operating Guide Adding More Postage Off-Line Electronic Return Receipt ERRSelect 1stCl Letter Select Certified Select Offline eRRChanging the Date This page intentionally left blank Mailing System Setup Mailing System Setup Overview Mailing System Set Up Mailing System Setup Setting the Date and Time of Day Setting Up a Lock Code Setting Up a Supervisor PasswordCreating a Supervisor Password Password Protecting an OperationScale/Rates Setting Up the Scale and Selecting RatesSelect Carrier/Class Disp Select W-O-W Weight LimitSelect W-O-W Start Key Select Dest. if new Piece Select Class if new PieceSelect Dest. if new Class Scale/Rates Autoclear Destination ValueSelect Autoclear Dest. Value Select BMC Intra ZIPCreating a Smart Class with an Auto Inscription Scale/Rates Smart ClassesTo set the next weight break point, select Add Another Class Setting Up a Smart Class with an Auto Inscription Select View Detail Select Modify Auto Ad/Inscription Scales/Rates Auto Rate Large EnvelopeModifying a Smart Class with an Auto Inscription Phone/Network Set Up PBP Account # Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up Dialing Prefix Set Up PB Phone # Select Dialing PrefixSelect My Phone # DM1100 Digital Mailing System Operating Guide Configuring Low Ink Warning Configuring High/Low Funds Warning2nd Low Ink Warming 1st Low Ink WarningSelect Basic Settings and then Time Timeouts Display Sleep Timeouts System SleepStandby Mode Least Power Usage Select Basic Settings and then Timeouts Select System SleepMailing System Setup Press the screen key for Store Current Setting to Preset Defining Normal Preset ValuesDefining Custom Preset Values Defining Custom Preset ValuesPress the Custom Presets key Select Store Current Setting to PresetStore Advance Date in a Custom Preset Press the screen key for Store Current Setting to Preset Sample SpecificationsPostal Rules and Guidance Select Set Up, then select Text Entry Set UpCreating a Custom Message for the First Time Adding Additional Custom MessagesDeleting a Custom Message Editing a Custom MessageSelect Meter Stamp Option, then select Text Entries Envelope Guidance Drop Shipment EndorsementAdding an Optional Printer Taking the Meter Out of ServiceSelect Take Meter Out of Service Configuring the Optional Barcode Scanner Setting Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting Auto-Enter Adding Postage Your Postage Meter Postage By Phone Meter Payment SystemUsps Rekey Requirements Connection AlternativesManaging Your Postage Funds LANConnecting Your Mailing System to a Remote Analog Phone Line Which connector do I use?Internal analog line AC Adapter Plug Postage Pass Automated Postage Refill AddingPostage meter, follow these steps Select Quick Refill, or Other Refill Amount$2000 $8000 $1000 $5000 Inview Accounting Inview Accounting Overview of Accounting Before You Begin Accounting Setup Procedures UsingSetting Up the Mailing System for Inview Accounting Setting Accounting PeriodSelect Number of Periods Type in the start date of your fiscal yearSelect Global Surcharge Setting Up a Global Surcharge or DiscountSelect Per Piece Select Per TransactionSelect Set Up, then select Accounting Set Up SettingSelecting an Accounting Type Accounting OwnerSelect Job ID Setup Select Set Up, then Accounting Set UpTurning Requiring Job IDsReporting Options Clearing Account Data Select Operators Setting Up OperatorsEnabling Operators Passwords Select Auto Log Off Creating Operators Setting Operator Auto Log OffSelect Create Operators Select View/Edit Operators Deleting Operators Viewing EditingExamples Workingwith Inview AccountsAccounting Structure Select Create Account or SubAccount Creating an Account Creating an Subaccount or SubsubaccountSelect Create Account Select Delete Account Viewing or Editing an Account Deleting an AccountSelect View/Edit Accounts RunningMail Selecting an Account in Time Date Stamping ModeSelect Per Piece Entering Manual Transaction Selecting a JobSelect All Accounts Select For Each Account. or Viewing the Transaction LogSelect View Transaction Log Transferring Transaction Data Clearing the Transaction Log Select Log Full Warning Off Printing Transaction ReceiptsPrinting Reports Creating a Report Macro Report Printing QueueSelect Accounting Reports and then Report Macros Select Create MacroViewing and Editing Report Macros Using a Report Macro to Print ReportsSelect View/Edit Macro Deleting a Report MacroCustom Report Tips Select Accounting Reports, then Custom Reports Creating a Custom ReportSelect Create Report Viewing and Editing a Custom ReportSelect Delete Report Transaction Log ReportDeleting a Custom Report Account Carrier Class Break Units Weight Break Account/Class Report Carrier/ClassAccount Summary Report Weight Break Job ID/Class ReportConfiguration Item Value Quick Profile Report Accounting Setup ReportSpeed Account Description Code Account List Report Account Speed Code List ReportStatus Operator List ReportResync with Host PC Introduction Viewing a Report Printing a Report ReportsReport Print Queue Introduction Viewing a Report Printing a ReportPrinted Report Single Account ReportScreen Display Internal Printer Version Multi-Account Summary ReportExternal Printer Version Last Five Refills Report Printed Report Attached Printer Confirmation Services Report System Printer RequiredPrinted Report System Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Job Report DDDDDGGGGG1245 View Download Log Report Installed Pending Rates ReportLast Rates Downloaded Report This page intentionally left blank Items to Keep On Hand Maintaining and UpdatingCleaning the Deck Sensors Items to Keep On Hand Cleaning the ExteriorCleaning the Flap Array Sensors Maintaining and UpdatingInstalling a New Tape Roll Tape MaintenanceFilling the Tape Moistener Bottle Seal Sealing Solution MaintenanceFiling the Flap Moistener Bottle Replacing the Moistener Brush Printer MaintenanceCleaning the Moistener Brush Select Maintenance Replacing the Ink Cartridge Maintaining and Updating Changing the Printhead Select Maintenance Select Replace PrintheadThis exposes the print Select Maintenance Select Replace Wiper Blade Assembly Changing Wiper Blade AssemblyPerforming Updates or Adding Features Troubleshooting Hopper Sensitivity Adjustments INK Waste Tray Full Warning Ink Waste Tray Full WarningDescription Possible Causes Solution Envelope Sealing ProblemsEnvelope Feeding Problems Light Mail/Postcard Knob To clear a jam in the feed deck To clear a jam in the transport area Pressure sensitive tape only Tape Feeding ProblemsTape Maintenance section in Chapter Contact Information List in the guide for more To adjust brush, move Refer to the Pitney Bowes Contact Information IntelliLink Control Center ProblemsWeigh-On-The-Way Problems Refer to the Selecting the Postage Mode sec Printing ProblemsChapter Number, refer to Phone/Network Set Up PB Postage Refill ProblemsGetting Help Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog Printhead Kit Wiper Blade ReplacementSupplies and Options Consumables You Can OrderAccessories You Can Order Confirmation Services LabelsThis page is intentionally left blank Specifications Dimensions Equipment SpecificationsPower and Compliance Capacities and FeaturesOptimum Performance Throughput Mailing Materials Accounting FeaturesMinimum Maximum12-6 SV62146 Rev. D Glossary Glossary PSD Cally to the immediate left of the postage imprint Postal Security Usps Index 10-7,10-8 Meter, see Postage meter Index Index Index Page Sv62146revD