10 • Troubleshooting

IntelliLink® Control Center Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

 

 

Wrong ad or inscrip-

Mailing system is reset to factory

1.

Select desired graphic.

tion, yet appears in

default mode.

2.

Push the Menu key.

menu list.

 

3.

Select Meter Stamp Options.

 

 

4.

Select Advertisements or Inscriptions.

 

 

5.

Change the Normal Preset Timeout. See

 

 

 

Chapter 5, Mailing System Setup for more

 

 

 

information.

 

 

 

 

Weigh-On-The-Way® Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

No postage was

• Mail is too heavy for selected

Select a new class. Press Start to continue.

printed on the piece

 

class, OR

 

of mail.

• Mail is too light for selected

 

 

 

class.

 

 

 

 

Negative weight or

W-O-W® scale not at zero weight.

Press the Menu key and select Zero Scale.

calibration error.

 

 

If not resolved, call for service.

 

 

 

Invalid weight.

Weight is invalid for selected

Select a new class. Press Start to continue.

 

class.

 

 

 

 

Unstable weight.

Scale cannot define weight.

Be sure system is steady. Make sure there is

 

 

 

not air movement over and around the system.

 

 

 

 

W-O-W® won’t dis-

•

Vibration interference

Press the Menu key and select Zero W-O-W®.

play zero.

 

occurred on the table.

 

 

• Something is touching weigh-

 

 

 

ing area or machine exit.

 

 

• Wind current over platform

 

 

 

from fan, air duct.

 

 

• Tapping mail on machine

 

 

 

cover.

 

 

 

 

 

Scale won’t display

•

Vibration interference

Press the Menu key and select Zero Scale.

zero.

 

occurred on the table.

 

 

• Something is touching weigh-

 

 

 

ing area or machine exit.

 

 

• Wind current over platform

 

 

 

from fan, air duct.

 

 

 

 

Re-zero failed.

Scale cannot define zero weight.

Call for service.

 

 

 

 

10-14

SV62146 Rev. D

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Pitney Bowes DM1100 manual Weigh-On-The-Way Problems
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DM1100 specifications

The Pitney Bowes DM1100 is a state-of-the-art mailing and shipping system designed to streamline and enhance mailing processes for businesses of all sizes. This versatile machine is ideal for organizations with moderate to high-volume mailing needs, offering robust features that improve efficiency and accuracy while reducing operating costs.

One of the standout features of the DM1100 is its user-friendly interface. The intuitive touchscreen display allows users to navigate through various functions easily, from setting up mailing jobs to accessing detailed reports. This design minimizes the learning curve, making it accessible for users at all technical levels.

The DM1100 is equipped with advanced weighing technology that ensures precise postage calculation. The integrated scale automatically weighs mail pieces, allowing users to adjust postage accordingly, ensuring compliance with postal regulations. This capability not only enhances accuracy but also helps avoid costly postage overages.

Another significant characteristic of the DM1100 is its ability to handle a wide range of mailing materials. Whether it’s letters, large envelopes, or parcels, this system can accommodate various sizes and weights, making it an all-in-one solution for mailing tasks. Its speed is another highlight; the DM1100 can process multiple mail pieces per minute, which is invaluable for businesses that require quick turnaround times.

For those needing to manage a diverse range of postage options, the DM1100 supports multiple mailing classes, including First-Class, Priority Mail, and International shipping. This flexibility allows businesses to choose the most cost-effective and timely options for their mailing requirements.

Moreover, the DM1100 is designed with security in mind. It features robust encryption and secure access controls to safeguard sensitive information. This is particularly important for organizations handling confidential documents or sensitive customer data.

Incorporating cloud-based technology, the DM1100 can connect to Pitney Bowes’ online account management and reporting systems. This integration enables users to track mailing costs, manage inventory, and generate detailed usage reports from virtually anywhere, further increasing operational transparency and profitability.

In conclusion, the Pitney Bowes DM1100 is a highly efficient and versatile mailing solution that combines user-friendly design, advanced technology, and comprehensive features. Whether for a small office or a large organization, the DM1100 is engineered to meet the diverse needs of modern postal operations, making it an essential addition to any mailing room setup.
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