10 • Troubleshooting

Printing Problems

Description

Possible Causes

Solution

 

 

 

 

 

 

Meter imprint is

The printer nozzle requires main-

Clean the printer nozzle and run a test print as

streaked or

tenance.

described in Chapter 10 in this guide.

incomplete; poor

 

 

 

You need to change the print-

If you have already cleaned the printer nozzle

print quality:

head.

and this fails to correct the problem, you need

 

 

 

 

to change the printhead.

 

 

 

Refer to the Changing the Printhead section in

 

 

 

Chapter 10.

 

 

 

Meter imprint

Envelope or tape is contacting the

• Reinstall the printhead. Be sure it is prop-

smudges after

printhead.

erly seated in position.

changing printhead.

 

 

• Check the mail path for foreign objects or

 

 

 

dust and remove, if present.

 

 

 

Low ink warning

• The ink nozzle may be

• Clean print nozzle several times.

does not display, but

 

clogged.

• Print test pattern.

system does not

• Ink supply system drained

• If print quality does not improve call for ser-

print.

 

back into cartridge.

vice

 

•

Defective printhead.

 

 

 

 

Paper in transport.

Transport sensor may be blocked,

• Lift the cover and remove the piece of mail

 

or dust is present on sensor.

from the mail path.

 

 

 

• Clean dust off of sensor.

 

 

 

Misfeed.

• Piece of mail may have fed

• Adjust the setting of the thickness adjust-

 

 

incorrectly into system.

ment knob.

 

• Thickness adjustment knob is

• Check all mail in the stacker to make sure

 

 

at incorrect setting.

postage has printed. If meter stamp is miss-

 

 

 

ing, run a piece of mail through again.

 

 

 

Skew occurred.

• Piece of mail may have been

• Check all mail in the stacker to make sure

 

 

slanted or tilted.

postage has printed.

 

• Thickness adjustment knob is

• Adjust the setting of the light mail/postcard

 

 

at incorrect setting.

selection knob.

 

•

Light mail/postcard selection

 

 

 

knob is at incorrect setting.

 

 

 

 

 

10-16

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Pitney Bowes DM1100 manual Chapter
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DM1100 specifications

The Pitney Bowes DM1100 is a state-of-the-art mailing and shipping system designed to streamline and enhance mailing processes for businesses of all sizes. This versatile machine is ideal for organizations with moderate to high-volume mailing needs, offering robust features that improve efficiency and accuracy while reducing operating costs.

One of the standout features of the DM1100 is its user-friendly interface. The intuitive touchscreen display allows users to navigate through various functions easily, from setting up mailing jobs to accessing detailed reports. This design minimizes the learning curve, making it accessible for users at all technical levels.

The DM1100 is equipped with advanced weighing technology that ensures precise postage calculation. The integrated scale automatically weighs mail pieces, allowing users to adjust postage accordingly, ensuring compliance with postal regulations. This capability not only enhances accuracy but also helps avoid costly postage overages.

Another significant characteristic of the DM1100 is its ability to handle a wide range of mailing materials. Whether it’s letters, large envelopes, or parcels, this system can accommodate various sizes and weights, making it an all-in-one solution for mailing tasks. Its speed is another highlight; the DM1100 can process multiple mail pieces per minute, which is invaluable for businesses that require quick turnaround times.

For those needing to manage a diverse range of postage options, the DM1100 supports multiple mailing classes, including First-Class, Priority Mail, and International shipping. This flexibility allows businesses to choose the most cost-effective and timely options for their mailing requirements.

Moreover, the DM1100 is designed with security in mind. It features robust encryption and secure access controls to safeguard sensitive information. This is particularly important for organizations handling confidential documents or sensitive customer data.

Incorporating cloud-based technology, the DM1100 can connect to Pitney Bowes’ online account management and reporting systems. This integration enables users to track mailing costs, manage inventory, and generate detailed usage reports from virtually anywhere, further increasing operational transparency and profitability.

In conclusion, the Pitney Bowes DM1100 is a highly efficient and versatile mailing solution that combines user-friendly design, advanced technology, and comprehensive features. Whether for a small office or a large organization, the DM1100 is engineered to meet the diverse needs of modern postal operations, making it an essential addition to any mailing room setup.
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