Sharp MX-C311, MX-C401 145

4 TROUBLESHOOTING

WHEN INSTALLATION WAS NOT SUCCESSFUL

This section provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your question or problem.

• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . 62

• The machine is not detected (when connected to a network).. . . . 63

• The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Problem	Point to check	Solution

The	Is there sufficient free	Delete any unneeded files and
software	space on your hard	applications to increase free space on
cannot be	drive?	your hard drive.
installed.
installed.	Are you using an	Make sure that the software can run
	Are you using an	Make sure that the software can run
	operating system that is	on your operating system.
	not supported?	For detailed information on installation
		requirements for each software
		program in Windows, click the [Display
		Readme] button in the installer.
		In a Macintosh environment, this can
		be checked in "ReadMe First" in the
		[US-English] folder in the [Readme]
		folder of the "Software CD-ROM".

Contents

OPERATION GUIDE Please read first Page Page Page TO ENSURE SAFE USE OF THE MACHINE Cautions Warnings Page Laser information Page Page Storage of supplies Supply of spare parts and consumables Replacing the toner cartridges Open the front cover Pull the toner cartridge toward you Remove the protective material from the new toner cartridge Insert the new toner cartridge horizontally and push it firmly in Close the front cover Replacing the toner collection container Release the used toner collection container Remove the toner collection container Install the new toner collection container Turn the lock lever on the toner collection container to the left Replacing the developer cartridge / drum cartridge Replacing the developer cartridge Open the front cover and remove the toner collection container Open the main charger cover Remove the developer cartridge Shake the new developer cartridge 5 or 6 times as shown Insert the new developer cartridge horizontally Grasp the developer cartridge lock and replace it on the machine Page Install the toner collection container Turn on the power Replacing the drum cartridge Turn off the power and remove the developer cartridge 4 machine, and turn on the power Replacing the staple cartridge in the finisher Open the cover Lower the staple case release lever and remove the staple case Remove the empty staple cartridge from the staple case Insert a new staple cartridge into the staple case as shown Replace the staple case Slide the finisher back to the right Close the cover Regular maintenance Cleaning the document glass and automatic document feeder Cleaning the main charger of the photoconductive drum Release the lock levers and open the main charger cover Remove the charger cleaner Clean the main charger Repeat step 5 with each of the other main chargers Replace the charger cleaner in its original position Page Cleaning the bypass tray rollers Remove the roller cover from the bypass tray To clean the rollers, wipe each roller with a clean cloth Attach the roller cover on the bypass tray Page Cleaning the automatic document feeder rollers Open the document conveyor cover on the automatic document feeder To clean the removed rollers, wipe each roller with a clean cloth Close the document conveyor cover on the automatic document feeder Page Cleaning the laser unit Remove the cleaning tool for the writing unit from the front cover Make sure that the cleaner at the tip of the cleaning tool is not dirty Pull out the replacement cleaner from the toner collection container Remove the dirty cleaner Attach the new cleaner to the cleaning tool Clean the laser unit Repeat step 8 to clean all holes in the laser unit Replace the cleaning tool Page Cleaning the PT charger of the primary transfer belt unit Clean the PT charger Page Machine specifications / copier specifications Machine specifications / copier specifications (Continued) Page Page Continuous copying speeds Ambient environment Acoustic noise emission (measurement according to ISO7779) Automatic document feeder specifications Emission concentration (measurement according to RAL-UZ122:Edition Jun. 2006) Business card feeder specifications 500-sheetpaper feed unit specifications Finisher specifications Finisher specifications (Continued) Printer specifications Network scanner / Internet Fax*1 specifications Pull scan function (TWAIN) specifications Facsimile specifications Facsimile specifications (Continued) Page Factory default passwords For the users of the fax function Page NOTICE for users in the USA NOTICE FOR USERS IN CANADA AVIS POUR NOS UTILISATEURS AU CANADA Page Page Page Page Software Setup Guide SOFTWARE LICENSE Page SOFTWARE CD-ROM Page OTHER CD-ROMS X"PRINTER UTILITIES" CD-ROMthat accompanies the Internet fax expansion kit (for Windows) X"Sharpdesk/Network Scanner Utilities" CD-ROM (for Windows) SYSTEM REQUIREMENTS SOFTWARE REQUIREMENTS CONNECTING TO A NETWORK XChecking the IP address of the machine CONNECTING THE MACHINE WITH A USB CABLE (Windows) 2 SETUP IN A WINDOWS ENVIRONMENT OPENING THE SOFTWARE SELECTION SCREEN (FOR ALL SOFTWARE) Page WHEN THE MACHINE IS CONNECTED TO A NETWORK XStandard installation Page Page Page XInstallation by specifying the machine's address Page Page Page XPrinting using the IPP function and the SSL function Page Page WHEN THE MACHINE WILL BE CONNECTED WITH A USB CABLE Page Page Page Page Page Page Page USING THE MACHINE AS A SHARED PRINTER Page Page USING THE STANDARD WINDOWS PS PRINTER DRIVER (Windows 98/Me/NT 4.0) XInstalling the resident font information (Windows 98/Me) CONFIGURING THE PRINTER DRIVER FOR THE OPTIONS INSTALLED ON THE MACHINE Page Page XWhen the PPD driver is installed Page Page Page Page Page Page Page Page XWhen using a port created with "Standard TCP/IP Port Page Page Page Page Page Page Page Page XPrinting using the IPP function Page Page Page Page Page Page Page Page Page XThe printer driver cannot be installed (Windows 2000/XP/Server 2003) XWindows X Mac OS XMac OS 9.0 Page Page Reduce copy mistakes Add the date or Assemble output page numbers Page Reduce copy mistakes More original pages than Bulky original (shadows Transparency film Add a stamp Add text Staple output Page Print without a Print attractive computer output Print on this type Page Print a file in a USB Adjust the brightness and Bring out faint text and Page Rotate the image Add text or an image Page Send this type of document Security is important Check received data before Relay a transmission through a branch office ID card or other card Check the destination once Check the result of more before sending Adjust the image quality Send without shadows at X X X X - 4 5 6 7 Easily specify an address (search number) Check the destination once more before sending Send a document at the other machine's request Page Send a clear image Adjust the resolution Suppress the background of a transmitted document Bulky original (shadows appear at edges) More original pages than can be loaded at once Check the log of previous Compress a file before Send an image in black & Easily specify an address (search number) Page Save an important Print a batch of files Search by checking the Delete all files Change the folder Page Page Page Icons used in the manuals CHAPTER BEFORE USING THE MACHINE Contents Page Page Page Page Page Page Using the touch panel Page Page Page Page Turning on the power Turning off the power Restarting the machine Preheat Mode (Low power mode) Auto power shut-offmode (Sleep mode) Enter your user number (5 to 8 digits) with the numeric keys Page Touch the [Login Name] key or the key Select the user name Touch the [Password] key Page Page How to use the remote operation function Connect from the computer to the machine Page Page Page Plain paper, special media Print side face up or face down Paper that cannot be used Non-recommendedpaper Pull out the paper tray Fan the paper Insert the paper into the tray Gently push the paper tray into the machine Open the bypass tray Set the bypass tray guides to the width of the paper Inserting paper Inserting transparency film Loading envelopes Page Make sure an original does not remain on the document glass Adjust the original guides to the size of the originals Place the originals Open the automatic document feeder Place the original Close the automatic document feeder Placing a thick book Page Page Open the original guide to the maximum width Place the business card feeder on the document feeder tray Load the business cards After using the business card feeder, lift the feeder to remove it Standard application setup Selecting a standard application Touch the [Sharp OSA] key in the mode select keys Select the standard application The machine connects to the standard application External account application setup Operation in external account mode Page Page Page COPIER Page Page Tray during paper feeding Page Basic copy settings 2-sidedcopy settings Output settings Special mode settings Number of copies (sets) setting Start copying Page Touch the [Paper Select] key Select the tray that you want to use Page Specify the original size Check the paper to be used and the color mode Set the number of copies (number of sets) with the numeric keys Page Page Remove the original and place the next original, and then press the [COLOR 7 START] key or the [BLACK & WHITE START] key Touch the [Read-End]key Page Touch the [2-SidedCopy] key Select the 2-sidedcopy mode Using the [Binding Change] key Page Page Set the number of copies (number of sets) with the numeric keys START] key or the [BLACK & WHITE START] key Page Selecting single color copying Selecting 2 color copying Select the original image type Adjust the exposure level Page Set the ratio Page Touch the [XY Zoom] key Set the horizontal and vertical ratios Specifying an inch original size Specifying an AB original size Specifying a non-standardoriginal size Touch the [Size Input] key Storing original sizes (editing/clearing) Touch the [Custom Size] key Store the original size Page Retrieving a stored original size Retrieve the desired stored original size Page Sort mode Group mode Offset function Staple sort function Original placement orientation Place paper in the bypass tray Select the type of paper used in the bypass tray Set the paper size (1)(2) Select the bypass tray Enter the paper size of the bypass tray Special modes menu (1st screen) Special modes menu (2nd screen) [OK] key and [Cancel] key Select the special modes Set the margin shift Page Page Select the erase settings Page Select pamphlet copy settings Insert the originals face up in the document feeder tray Page Place the transparency film in the bypass tray Select insert settings Page Select the layout, and the border Select the paper to be used for card Place the original face down on the document glass Select card shot settings Page When used in combination with other special modes Select the print position Select Stamp When you have finished selecting stamp settings, touch the key Select settings for the original APR/04/2010 Touch the [Date] key in the stamp selection screen Set the date format Touch the [Print Color] key and select the print color Check the displayed date. If you need to change the date, touch the [Date Change] key Select the pages that the date will be printed on and touch the [OK] key Touch the [Stamp] key in the stamp selection screen Touch the key of the stamp that you wish to use Touch the [Print Color] key and set the color and density Touch the [LargerSmaller] key to select the size of the stamp Select the pages that the stamp will be printed on and touch the [OK] key Touch the [Page Numbering] key in the stamp selection screen Select a format for the page number Touch the [Print Color] key To configure page number settings, touch the [Page Number] key Select page number settings Page Touch the [Text] key in the stamp selection screen Touch the [Recall] key Specify the text to be printed Select the pages to be printed on and touch the [OK] key Storing, editing, and deleting text strings Touch the [Store/Delete] key Store a text string, or edit/delete a stored text string Touch the [Back] key Touch the [Layout] key If the layout is correct, touch the [OK] key Touch the key of the desired destination position Image edit menu screen Place the original face down on the document glass Select Photo Repeat settings Page Select Mirror Image Select Centering Page Select B/W Reverse Page Color adjustments menu screen Adjust red, green, or blue Press the [COLOR START] key Adjust the image Select the suppress background setting Page Page Adjust the color balance Adjust the brightness Adjust the intensity 2 Select copy settings in the base screen Select Proof Copy Page Change the settings Touch the [End] key Page Page Select Slow Scan Mode Page Select Business Card Scan Specify settings for Business Card Scan Copy results of 8-SheetLayouts D C B A H G F E G E Touch the [Interrupt] key Select copy settings and press the [COLOR START] key or the [BLACK & WHITE 3 START] key When the interrupt copy job is completed, the interrupted job resumes Page Page Page Job key display Press the [JOB STATUS] key Cancel the job Give the desired job priority Checking job details Page Press the [#/P] key ( ) Touch the [Store/Delete] tab Touch a numeric key Page PRINTER Page Installing the printer driver in a Windows environment Installing the printer driver in a Macintosh environment Select [Print] from the [File] menu of WordPad Open the printer driver properties window Select print settings Click the [Print] button Page Page Page Enter your login name and password Start printing Click the [Help] button Pop-uphelp Save the print settings Check and save the settings Click the [OK] button Select the print settings Deleting saved settings Click the [Start] button () and select [Control Panel] and then [Printer] Open the printer properties window Click the [Printing Preferences] button on the [General] tab Configure the settings and click the [OK] button Select [Page Setup] from the [File] menu of TextEdit Select paper settings TextEdit Make sure that the correct printer is selected Page Page Select the paper size Select the bypass tray Select [Print] from the application's [File] menu Display the job handling screen Page Page BLACK AND WHITE PRINTING Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page ABCD Page Page Page Page Page Page Page Page Page Page Page Automatically print all stored data Page Access the FTP server Touch the key of the FTP server that you wish to access Touch the key of the file that you wish to print Print the selected file Connect the USB memory device to the machine Access the USB memory device Remove the USB memory device from the machine Access the network Access the network folder Page Page Page Page Page Page Select the encrypted PDF print job Touch the [Yes] key Page Page Display details on the print job for which there is no paper Touch the key of the tray that has the paper you wish to use Page Page FACSIMILE Page Page Page Page Page Page Page Page Page Touch the [Sort Address] key Change the display mode Index display Place the original Enter the destination fax number Select image settings Begin transmission Enter the destination fax number with the numeric keys Entering a pause between digits of the number Touch the [Pause] key Page Touch the [Address Book] key Select the destination Touch the [Address Review] key Check the destinations and then touch the [OK] key Touch the key Enter the 3-digitsearch number of the address with the numeric keys Open the global address search screen Search for the destination Storing a destination from a global address book in the machine's address book Touch the [Resend] key Touch the key of the fax destination that you wish to redial Page To fax a large number of sheet originals, use the automatic document feeder To fax thick originals or pages of a book, use the document glass Page Functions that cannot be used Place the originals face up in the document feeder tray with the edges aligned evenly Enter the destination fax number Touch the [Direct TX] key Page Page Page Page Page Wait until the connection is made and then press the [BLACK & WHITE START] key Page Page Page Resending to unsuccessful broadcast transmission destinations Touch the [Complete] key Display details on the broadcast transmission Resend to unsuccessful destinations Page Page A B E F K L Page Touch the [Scan Size] key Specify the scan size Page Page Enter the scan size Specifying the send size of the original Touch the [Send Size] key Specify the send size Specify the orientation in which the original is placed Exposure settings Touch the [Exposure] key Select the exposure Resolution settings Touch the [Resolution] key Select the resolution Page The machine rings and fax reception begins automatically The fax is automatically printed Page Page Select the received image Check the received image and then touch the [Print] key Page Page Enabling the inbound routing function Storing sender addresses Store a forwarding table (2)Specifying forwarding tables to be used Page Page Page Retrieve the stored program Page Page Page Set the time with the keys Page Press the [BLACK & WHITE START] key to scan the front of the card Page Select job build mode Press the [BLACK & WHITE START] key to scan the first set Insert the next set of originals and press the [BLACK & WHITE START] key Insert the originals face up in the document feeder tray Select slow scan mode Page Page Select print conditions Page Page Select the sender information Select polling reception Page Receive the fax Page Touch the [Data Store] key Touch the [Public Box] key Specify the number of polling times Select image settings and special modes Touch the [Print Data] key Page Page Page Page Page The machine rings and the fax is Beep received Touch the key of the memory box containing the confidential fax Enter the print passcode with the Select polling Page Page Touch the key of the F-codememory polling box Page Page Page Page Page Page Page When you hear ringing, answer the call on the extension phone Signal the machine to start fax reception Replace the extension phone Page Page Page Page Fax reception jobs Timer transmission jobs Retry jobs Fax reception jobs when Inbound Routing is enabled Page Page Select the fax job that you wish to cancel Select the fax job to which you wish to give priority Page Page CHAPTER 5 SCANNER/INTERNET FAX Page Scan modes USB memory mode PC scan mode Data entry mode Page Page INSTALLING NETWORK SCANNER TOOL ADDING DESTINATIONS If the destination is busy When a communication error occurs Page Page Page Page Page Page Enter the destination Select settings Start scanning and transmission Page Specify the destination Page Page Display the address input screen Enter the destination address Page Page Touch the key of the desired address Page Switch to scan mode and display the image settings screen Check the original scan size and placement orientation 6 and press the [COLOR START] key or the [BLACK & WHITE START] key Page Touch the [Send Settings] key in the base screen To change the subject, touch the [Subject] key Enter the subject To change the file name, touch the [File Name] key To change "Reply-To",touch the [Reply-To]key Specify a user for "Reply-To"and touch the [OK] key To change the body text, touch the [Body Text] key Enter the body text and touch the [OK] key Connect the USB memory to the USB connector (Type A) on the machine Switch to USB memory mode and display the image settings screen Page Page Page Page Switch to Internet fax mode and display the image settings screen 6 and press the [BLACK & WHITE START] key Page Page Page Page Page Page Page Page (2)Display details on the broadcast transmission Resend the image to the unsuccessful destinations Page Page Select the mode and display the image settings screen Page Page Page Enter the scan size (original size) Specifying the send size of the image Page Select the mode and display the exposure settings screen Read the displayed message and touch the [OK] key Select the exposure and original image type Page How to select the resolution Changing the format (Scan mode, USB memory mode and Data entry mode) Set the format Page Changing the format (Internet fax mode) Switch to Internet fax mode and display the file format settings screen Select the file format Select the mode and display the color mode settings screen Select the color mode Scan mode, USB memory mode, Data entry mode Page Page Select additional settings Page Page Page Page Page Page Page Page (1)(2) Select job build mode Page (1)(2) Select slow scan mode Page Page Page Page Page Page Page Page Page Internet fax reception jobs Internet fax transmission jobs that request a receive report Reception jobs when "Inbound Routing Settings" are enabled Page Page Select the job to which you wish to give priority Page Internet faxes are received automatically The Internet faxes are printed automatically Page Page Page Page Page Page Specifying forwarding tables to be used [At the machine] Touch the [PC Scan] tab to switch to PC Scan mode [At your computer] Preview the image Select scanning settings while viewing the image Click the [Scan] button Touch the [Exit] key in the touch panel Page Storing Metadata Sets Switch to data entry mode and display the metadata set screen Select a metadata set Enter the selected metadata item When you have finished entering all items, touch the [OK] key Page DOCUMENT FILING Page Quickly using a file Convenient for managing frequently used documents Folders Items convenient to store Approximate number of pages and files that can be stored by document filing Automatic deletion of files Files Copy mode Image Send mode Scan to HDD mode Page Touch the [Quick File] key Page Touch the [File] key Select the "File" settings Page Specifying a user name Touch the [User Name] key Touch the desired user name in the list of user names that is displayed Assigning a file name Touch the [File Name] key Specifying the folder Touch the [Stored to:] key Select the folder in which you want to store the file Storing a file as a confidential file Enable the confidential property Enter a password (5 to 8 digits) with the numeric keys and touch the [OK] key Page [Original] key [Exposure] key [Color Mode] key Special modes screen for Scan to HDD Switch to document filing mode and select Scan to HDD settings Press the [COLOR START] key or the [BLACK & WHITE START] key Page Change the mode Select the file that you wish to retrieve Select the operation Page Page Page Select the folder that contains the file you wish to use Touch the key of the desired file Page Touch the [Print] key Touch the [Print and Delete the Data] key or the [Print and Save the Data] key Page Touch the [Multi-FilePrint] key Select the keys of the files that you wish to print Touch the [OK] key Printing a selected file Batch printing Touch the [Batch Print] key If a password has been established, touch the [Password] key To set the number of copies, touch the [Change PRT.No.] key Touch the [Send] key Select transmission settings Page Touch the [Property Change] key Select the property Page Touch the [Move] key Touch the [Move to:] key Select the destination folder Page Touch the [Delete] key Check the file and then touch the [Yes] Check the image of the file Page Touch the job status selector key so that [Complete] is highlighted Select the desired file in the completed jobs Open the file search screen Touch the [User Name] key or the [File or Folder Name] key Page Touch the [Start Search] key Searching within a folder Open the folder that you wish to search Touch the [Search] key Page Start searching SYSTEM SETTINGS Page Page Example: Address book screen Page Page Page Page Page Page Daylight Saving Time Setting Date Format Page Settings of each tray Tray Settings Page Storing addresses Editing and deleting addresses Page Page Storing a program Editing and deleting programs Reception Start Manual Reception Key in Initial Screen Forward Received Data Page Page Page Creating a custom folder Editing/deleting a custom folder Page Touch the [Admin Password] key When user authentication is by login name and password (and e-mailaddress) Touch the [Admin Login] key Log in Login by user number Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page User Authentication Authentication Method Setting Device Account Mode Setting Actions when the Limit of Pages for Output Jobs The Number of User Name Displayed Setting A Warning when Login Fails Disabling of Printing by Invalid User Automatically print stored jobs after login Storing a user Editing/deleting a user Factory-storedusers Page Storing a page limit group Editing a page limit group Storing an authority group Editing an authority group List of settings and factory default settings of template groups Page Favorite Operation Group Registration Home Screen List Showing user count Resetting user counts Toner Save Mode Auto Power Shut-Off Auto Power Shut-OffTimer Preheat Mode Setting Keys Touch Sound Disabling of Bypass Printing Key Operation Setting Auto Clear Setting Disabling of Clock Adjustment Page Default Preview Display Received Data Image Check Setting Default List/Thumbnail Display Remote Software Operation Operation from Specified PC AB/Inch Type Setting Default Original Size Settings Original Feeding Mode Auto Paper Selection Setting Detect Standard in Auto Color Mode Optimization of a Hard Disk Clear All Job Log Data Disabling of Document Feeder Disabling of Duplex Disabling of Offset Disabling of Stapler Disabling of Optional Paper Feed Unit Page Copy Exposure Adjustment Add or Change Extra Preset Ratios Setting a Maximum Number of Copies Initial Margin Shift Setting Erase Width Adjustment Auto Selection of Paper Tray that was Last Loaded Color 600dpi x 600dpi Scanning Mode for Document Feeder Color Quick Scan from Document Glass B/W 600dpi x 600dpi Scanning Mode for Document Feeder B/W Quick Scan from Document Glass Initial Color Balance Setting Auto Color Calibration IPv4 Settings Enable TCP/IP Enable NetWare Enable EtherTalk IPv6 Settings Prohibit Notice Page Printing Prohibit Test Page Printing A4/Letter Size Auto Change Print Density Level Bypass Tray Settings Hexadecimal Dump Mode I/O Timeout Enable USB Port Enable Network Port Network Port Emulation Switching Page Other Settings Default Display Settings Address Book Default Selection Initial Resolution Setting Default Exposure Settings Must Input Next Address Key at Broadcast Setting Scan Complete Sound Setting The Number of Direct Address Keys Displayed Setting Disable Switching of Display Order Settings to Disable Registration Disable Registration of Program Disable Registration of Memory Box Disable Destination Registration Using Global Address Search Settings to Disable Transmission Disable [Resend] on Image Send Mode Own Name and Destination Set Sender Data Registration Registration of Own Name Select Default Sender Set Default Color Mode Settings Initial File Format Setting Compression Mode at Broadcasting Maximum Size of E-mail Attachments (E-mail) Pre-SettingMail Signature Bcc Setting Disable Scan Function I-FaxDefault Settings Auto Wake Up Print Compression Setting Transaction Report Print Select Setting Speaker Volume Setting Activity Report Print Select Setting Body Text Print Select Setting I-FaxSend Settings I-FaxReception Report On/Off Setting I-FaxReception Report Request Timeout Setting Rotation Sending Setting Printing Page Number at Receiver Recall in Case of Line Busy Recall in Case of Communication Error I-FaxReceive Settings Receiving Date & Time Print POP3 Communication Timeout Setting Reception Check Interval Setting Allow/Reject Mail or Domain Name Setting Default Mode Settings Sort Method Setting Administrator Authority Setting Delete All Quick Files Initial Resolution Settings Color Data Compression Ratio Setting Disable Stamp for Reprinting Batch Print Settings Page Administrator Settings List Image Sending Activity Report Data Receive/Forward List Web Settings List Metadata Set List SSL Settings IPsec Settings IEEE802.1X Setting Printer Condition Settings User Control Operation Settings Device Control Copy Function Settings Printer Settings Image Send Settings Document Filing Settings Serial Number Internet Fax Expansion Kit E-mailAlert and Status Application Integration Module Application Communication Module Storage Backup Device Cloning Restore Factory Defaults Store Current Configuration Restore Configuration External Account Setting USB Driver Settings Animation Play Speed Setting