On Hold, Refusing a Waiting Call, 140

Operating the Telephone with the optiPoint display module

Step by Step

Call Control

Mon 07/03/05 11:34AM

Jane Brown

123456789

00:24

Bill Smith

987654321

On Hold

00:24

Conference

Join

You can now

alternate between the two calls (

page 162), initiate a

conference with the two callers (

page 164), join the

two parties (

page 141) or connect a held party with a

different party ( page 143).

Refusing a Waiting Call

If permitted by the administrator, you can also refuse a waiting call.

Call Control

Mon 07/03/05 11:34AM

Bill Smith 987654321

00:24

Jane Brown

Consult/Transfer

During a call, a call or while you are still dialing informa- tion box is displayed to notify you of a second call.

140

Page 140

Image 140

Siemens OPTIPOINT420, OPTIPOINT410 user manual On Hold, Refusing a Waiting Call, 140

Contents

HiPath For Your Safety Safety PrecautionsProtection of the Telephone Location of the Telephone Important Notes Labels Contents Operating the Telephone with the Display Contents HiPath 8000 Functions DLS Mobility Function Customizing the Telephone Operating the Telephone with OptiPoint display module Contents Using Editors Web InterfaceAppendix Index About These Operating Instructions Intended UseProduct Identification General Information Echo Effect ServiceSafety Symbols in the Manual Uor Overview Introduction Secure Voice Transmission FeaturesTelephone Types Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Mode VKey UKey Control Keys Standard Telephone Functions Operating the Telephone with the Display Mobility Multiline Functions Answering a Call With the Handset Function SelectionIncoming Calls Answering a Call Without the Headset Speakerphone Mode Switching to Speakerphone Mode Switching to the HandsetEnding a Call Nand s Refusing a Call Open Listening During the CallDeflecting a Call Activating this function Accepting a Waiting Call Refusing a Waiting CallSecond Call Connecting a caller Deflecting a Waiting CallTransfer a second call Transfer on hangup Putting second call on hold Answering a Call On Another Line Using the Menu Holding a Call Transferring without Consultation Using the Line KeysTransferring a Call Other party still has not answered Transferring with ConsultationOr Transfer on hangup Making Calls Dialing Following Line SeizureRedial the last number Dial the number Using Dtmf Tone Dialing Dialing Before Line Seizure Canceling callback requests CallbackPlacing a callback request Callback is activated De-registering at the guest telephone ReachabilityRegistering at the guest telephone De-registering from another telephone Call Log Displaying the Call Log Select listSelect entry Display details Call party Delete party from listDelete all parties from list Select next/previous entry Missed calls Key Redial Key Call Forwarding Activating/Deactivating Call Forwarding Switch off call forwardingChecking Forwarding Status Specify and activate forwarding destination Programming Call ForwardingActivate call forwarding Changing the Forwarding Destination And/or Consulting with a Second PartyIntroducing Consultation Canceling Consultation Hold Canceling consultation holdAlternating Between Two Parties If the other party does not pick up Conferencing Introducing the ConferenceEnding the Conference Changing back to single-line calls End both calls using the menu Connect the two other parties using the menuEnd both calls by hanging up Connect the two other parties by hanging up Stop Recording Recording a CallStarting Manually Dialing Aids Dialing with Selected Dialing Key Using Auto Dial Timer Using Abbreviated Dialing Using Abbreviated Dialing to Make Calls Calling a stored number Using Notebook FunctionsStoring a number Using Repdial Keys Control Function Action During Dialing Viewing Message Details Voice MessagesRetrieving Messages Activating/Deactivating Do Not Disturb Deactivating the RingerActivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Using Group Features Call Pickup Groups Hunt Groups Answering a Pickup Group CallIgnoring a Pickup Group Call Surviveability Hot- and Warmline Function Multiline Telephone Introduction Lines and Line Keys Types of Lines Line Types Lines Line Seizure Using a Multiline Setup Incoming Call Ringer or Call Waiting ToneOutgoing Calls Off-hook dialing Using the line in the same way as a single-line tele- phone Existing ConnectionExample Placing a call on hold manually Incoming call on another line while dialing Making Calls with Multiple LinesAccepting a second call on the same line Advanced Cancel Key Function Pick up a call for a Direct Station Select User Using the Direct Station Select keyDirect Station Select Call other party Example Toggle KeyHiPath 8000 Functions Using Call Forwarding Switch onSwitch off Call Forwarding Busy Line Activating call forwarding Call Forward on No ReplyUnconditional Call Forwarding Switch off call forwarding Deactivating Call Forwarding Switch on call forwardingSelectively Forwarding Calls Activating Caller ID Suppression Caller ID SuppressionDeactivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call Creating a Screening List For Call Acceptance For Rejecting Calls Accepting Anonymous Calls Anonymous CallsRejecting Anonymous Calls Double-Digit Speed Dialing Using Speed DialingSingle-Digit Speed Dialing Using Callback Tracing a Call Switch on Busy Switch Busy off againFunctions in a Hunt Group Make line busy Mark a line as the End of a Hunt Group Switch to End of Hunt GroupCancel End of Hunt Group DLS Mobility Function Mobility ScenariosLogging on and off at the same telephone Logging on using the key Logging on using the menuLogging on and off at the Same Telephone Logging on at the Telephone Logging off at the Telephone Logging on and off at at Different Telephones Logon with Forced Logoff at the Remote Telephone Logon with Delayed Forced Logoff at the Remote Telephone „Mobility logon Validating request Accessing the Setup Menu Customizing the Telephone Country Options SettingsConfiguration Selecting the Display Mode LanguageDate/Time Option Example Setting the Date and Time Call Deflection Call Forwarding Call Duration Call Waiting Call Transfer Call Join Contrast Dialing Mode Call Display Auto Dial Timer Daylight Saving Delay for Call Forward on No Reply 100 Hold Ringback TimerMusic On Hold 101 Do Not DisturbMessage Waiting 102 Hold RingbackLocal Conferencing Auto Answer Beep on Auto AnswerAuto Reconnect 103 Inactivity Timeout Beep on Auto ReconnectIdle State Options 104 Display Module Call View 105 USB Keyboard Type Programming/Modifying the Deflect AddressClear target 106 Line Settings Position of Line in Multiline Overview Display ModuleShowing Line Status in Call Information Box 107 Switching Call Park On and Off Displaying Icons Instead of TextParking and Picking Up Parked Calls 108 Switching Call Park Pickup On and Off Options for on-hook dialingContext Hot-Keypad Activating/deactivating callback Suppressing message about missed callsRejecting a call during dialing 110 111 Hangup while ringingMobility flash LED Call Recording Secure Call IndTransfer on hangup 112 Local Functions Abbreviated DialingEto m 113 User Password 114 Lock Phone with Forward Lock PhoneLock Only Resetting Memory to Factory Default Settings MemoryClear Phone Lock Clearing Abbreviated Dialing Numbers Assigning Function Keys 117 Example 1 Assigning the Mute Function to a Function Key 118 119 Function KeyControl Func Action During Dialing Tion 120 Programming the first level 121 Example 3 Assigning a Number or Name to a Function KeyFor programming the first level 122 For programming the second level 123 Using Function KeysExample 1 Activating the Notebook function Audio Settings Loudspeaker VolumeIdle Mode During a Call Ringer Volume SettingCase of a SingleLine Telephone Case of a MultiLine Telephone Ringer 126 Resetting Ringer Settings Handset VolumeFor all Lines For a Specific Line Headset Volume Setting Room Character During a CallRoom Acoustics 128 129 Rollover VolumeKey Clicks Restarting the Telephone 130 131 Using the DisplayCall View Start Display Mobility Display Swap DisplayOperating the Telephone with the optiPoint display module 132 Applications Display Call ContactsCall Log Browser Display Voice Incoming Call in Idle Mode Incoming callIncoming Call Incoming Call 134 135 Answering a CallAdding Callers to the Contacts Phone Book Reject Call 136 137 Deflect CallIncoming Call Deflect this call to Incoming Call Deflecting... done 138 139 Second CallAccepting a Waiting Call 140 Refusing a Waiting CallOn Hold 141 Connecting a partyJoin 142 Joining... doneTransfer on hangup 143 Transfering a second callBlind-transfer this call to 144 Placing a Call on HoldTransferring a Call 145 Displaying Missed Calls 146 Voice Messages 147 Off-Hook Dialing 148 149 Voice Dialing 150 On-Hook Dialing 151 152 12345678 Press the Replace Handset icon 154 155 Dialing from ContactsCalling Contacts 156 Repertory DialingControl Action During Dialing Function Consultation 157 158 Complete Transfer 159 160 Other party has not answered yetOther party answers 161 TransferringTransfer... done Alternate Alternating Between Two Parties Alternating second callOn Hold 0024 162 Alternating consultation call 163 Setting up from a second call 164 Setting up from a consultation call Hold the conferenceConference 165 End both calls using the display key Connect the other parties using the display keyConnect the other parties by hanging up 166 Redial Last Number 167 Dialed Calls 168 169 Missed CallsSelect Dialed calls 170 Details 171 Received Calls 172 Forwarded Calls 173 Editing the Destination and Enabling Call Forwarding 174 Editing the Call Forwarding Target 175 01773327160 176 Do not disturb 177 Answering Group Pickup Calls 178 Ignoring Group Pickup Calls 179 Temporary limited mode 180 181 Multiline Telephone ApplicationCall View for Multiline Telephones Rules for Selecting a Preferred Line 182 Line Overview 183 View with More Than Seven Lines 184 Incoming Call Ringer or Call Waiting Tone 185 View Line 186 Line Box 187 Initiating Calls via Line Overview Pressing a free line box View LinePressing the Loudspeaker/Headset key Pressing the Loudspeaker/Headset key before- hand When Prime Line is Seized 189 190 Using selected line as a single-line telephoneWith An Active Call Manual hold Line HeldLine put on hold by Manager @company.com Retrieve 191 192 193 Multiline CallsDisplay of Line Information in Call Control Answering a Call on Another Line 194 When you press the line information box 195 196 Status Message for Multiple Lines 197 Display of Line Information for a Held Line During a Call 198 Ringer/Call Waiting Tone on the Line when Dialing Calling Changing Character Mode Character InputNumeric input Alphanumeric input lowercase Switching Between Overwrite and Insert Mode Switching to Insert ModeAlphanumeric input uppercase 201 202 Switching to overwrite modeAdditional Keys 203 Navigating on the Display ModuleSelecting and Activating Control Elements Edit Fields Control Keys on the TelephoneDor F Cor E 204 205 Setup Menu in the Display ModuleSetup =Configuration? 206 General InformationWeb Interface Preparatory Steps Open Web InterfaceHttp//IP of the telephone Https//hostname.domainname Call up the user interface 208 209 Change User PasswordMenu Structure 210 Function KeysPhone Select Function Key 211 212 Country Settings Language SettingsInfo Message 213 214 Audio SettingsCall-Related Parameters 215 User Security SettingMobile User Logoff Audible secure call indicator Auto-Dial TimerAlphabetic Reference Append Codes Call Forwarding On No Reply Cfnr Timer Default Deflect AddressDND feature enabled on phone Country Feature Code Feature URIHandset Volume Idle dialing mode Key Click Volume Loudspeaker VolumeKey Label Language Ringer Volume Rollover VolumeMobility logoff Parameters for Phone lock 221 Selecting a FunctionFunction Key Explanation 222 Web Interface Function Key ExplanationTone Sequence User Password 223 Entering Characters Using EditorsEntering Text 225 Navigating During Text Entry 226 Idle Mode Display AppendixPriority Category Description 227 User Menu 228 229 Telephone Menu 230 =Local functions ? =Audio settings ? 231 Telephone Menu DialingConnection Status Menu Option Action Next Step 233 Using Group FeaturesConsultation Call Messages and Alarms Status MessagesUser Display 2nd line Explanation 234 Line Key Status Indication Direct Station Select key Status IndicationLine status Description 235 Error Messages 236 Labeling the Keys Matte side facing up 237 Index 238 Multiline 239 240 Picking up a call waiting 241 Reference No. A31003-J4270-U100-5-7619