Putting second call on hold | Siemens OPTIPOINT420, OPTIPOINT410

Operating the Telephone with the Display

Step by Step

>			:
>	Hold?	>	:
			:
	Reconnect?	>	:

Putting second call on hold

If you have taken a second call, you can also place it on hold, e.g. in order to consult with someone in the same room. In this case both parties are put on hold.

Prerequisite: You have answered the second call ( page 28).

Select and confirm. The second call is held. Confirm in order to return to the second call.

You can also terminate or transfer the second call now or speak to the other parties in turn.

Answering a Call On Another Line

If you are making a call on a multiline telephone, incom- ing calls on other lines are signalled by a line key.

The administrator can configure one of the following op- tions for your telephone:

•No ring when active on the telephone

•An advisory tone (a quieter ring tone than usual) while you are conducting a call

To answer a call on another line, you can press the line key that is alerting. The current call is automatically placed on hold. You can also refuse or deflect the call as described on page 28.

30

Image 30

Siemens OPTIPOINT420, OPTIPOINT410 user manual Putting second call on hold, Answering a Call On Another Line

Contents

HiPath Protection of the Telephone For Your SafetySafety Precautions Location of the Telephone Important Notes Labels Contents Operating the Telephone with the Display Contents HiPath 8000 Functions DLS Mobility Function Customizing the Telephone Operating the Telephone with OptiPoint display module Contents Appendix Using EditorsWeb Interface Index Product Identification About These Operating InstructionsIntended Use General Information Service SafetyEcho Effect Symbols in the Manual Uor Overview Introduction Features Telephone TypesSecure Voice Transmission Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Mode VKey UKey Control Keys Standard Telephone Functions Operating the Telephone with the Display Mobility Multiline Functions Function Selection Incoming CallsAnswering a Call With the Handset Answering a Call Without the Headset Speakerphone Mode Ending a Call Switching to Speakerphone ModeSwitching to the Handset Nand s Deflecting a Call Refusing a CallOpen Listening During the Call Activating this function Refusing a Waiting Call Second CallAccepting a Waiting Call Transfer a second call Connecting a callerDeflecting a Waiting Call Transfer on hangup Putting second call on hold Answering a Call On Another Line Using the Menu Holding a Call Using the Line Keys Transferring a CallTransferring without Consultation Transferring with Consultation Or Transfer on hangupOther party still has not answered Redial the last number Making CallsDialing Following Line Seizure Dial the number Using Dtmf Tone Dialing Dialing Before Line Seizure Placing a callback request Canceling callback requestsCallback Callback is activated Reachability Registering at the guest telephoneDe-registering at the guest telephone De-registering from another telephone Call Log Select entry Displaying the Call LogSelect list Display details Delete all parties from list Call partyDelete party from list Select next/previous entry Missed calls Key Redial Key Call Forwarding Switch off call forwarding Checking Forwarding StatusActivating/Deactivating Call Forwarding Programming Call Forwarding Activate call forwardingSpecify and activate forwarding destination Changing the Forwarding Destination Consulting with a Second Party Introducing ConsultationAnd/or Alternating Between Two Parties Canceling Consultation HoldCanceling consultation hold If the other party does not pick up Ending the Conference ConferencingIntroducing the Conference Changing back to single-line calls End both calls by hanging up End both calls using the menuConnect the two other parties using the menu Connect the two other parties by hanging up Recording a Call Starting ManuallyStop Recording Dialing Aids Dialing with Selected Dialing Key Using Auto Dial Timer Using Abbreviated Dialing Using Abbreviated Dialing to Make Calls Using Notebook Functions Storing a numberCalling a stored number Using Repdial Keys Control Function Action During Dialing Voice Messages Retrieving MessagesViewing Message Details Deactivating the Ringer Activating Do Not DisturbActivating/Deactivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Using Group Features Call Pickup Groups Answering a Pickup Group Call Ignoring a Pickup Group CallHunt Groups Surviveability Hot- and Warmline Function Multiline Telephone Introduction Lines and Line Keys Types of Lines Line Types Lines Line Seizure Outgoing Calls Using a Multiline SetupIncoming Call Ringer or Call Waiting Tone Off-hook dialing Example Using the line in the same way as a single-line tele- phoneExisting Connection Placing a call on hold manually Making Calls with Multiple Lines Accepting a second call on the same lineIncoming call on another line while dialing Advanced Cancel Key Function Using the Direct Station Select key Direct Station Select Call other partyPick up a call for a Direct Station Select User Toggle Key HiPath 8000 FunctionsExample Switch off Using Call ForwardingSwitch on Call Forwarding Busy Line Call Forward on No Reply Unconditional Call ForwardingActivating call forwarding Switch off call forwarding Switch on call forwarding Selectively Forwarding CallsDeactivating Call Forwarding Caller ID Suppression Deactivating Caller ID SuppressionActivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call Creating a Screening List For Call Acceptance For Rejecting Calls Anonymous Calls Rejecting Anonymous CallsAccepting Anonymous Calls Using Speed Dialing Single-Digit Speed DialingDouble-Digit Speed Dialing Using Callback Tracing a Call Functions in a Hunt Group Switch on BusySwitch Busy off again Make line busy Switch to End of Hunt Group Cancel End of Hunt GroupMark a line as the End of a Hunt Group Mobility Scenarios Logging on and off at the same telephoneDLS Mobility Function Logging on and off at the Same Telephone Logging on using the keyLogging on using the menu Logging on at the Telephone Logging off at the Telephone Logging on and off at at Different Telephones Logon with Forced Logoff at the Remote Telephone Logon with Delayed Forced Logoff at the Remote Telephone „Mobility logon Validating request Accessing the Setup Menu Customizing the Telephone Settings ConfigurationCountry Options Date/Time Selecting the Display ModeLanguage Option Example Setting the Date and Time Call Deflection Call Forwarding Call Duration Call Waiting Call Transfer Call Join Contrast Dialing Mode Call Display Auto Dial Timer Daylight Saving Delay for Call Forward on No Reply Hold Ringback Timer Music On Hold100 Do Not Disturb Message Waiting101 Hold Ringback Local Conferencing102 Auto Reconnect Auto AnswerBeep on Auto Answer 103 Idle State Options Inactivity TimeoutBeep on Auto Reconnect 104 Display Module Call View 105 Clear target USB Keyboard TypeProgramming/Modifying the Deflect Address 106 Showing Line Status in Call Information Box Line SettingsPosition of Line in Multiline Overview Display Module 107 Parking and Picking Up Parked Calls Switching Call Park On and OffDisplaying Icons Instead of Text 108 Context Switching Call Park Pickup On and OffOptions for on-hook dialing Hot-Keypad Rejecting a call during dialing Activating/deactivating callbackSuppressing message about missed calls 110 Hangup while ringing Mobility flash LED111 Transfer on hangup Call RecordingSecure Call Ind 112 Eto m Local FunctionsAbbreviated Dialing 113 User Password 114 Lock Phone Lock OnlyLock Phone with Forward Clear Phone Lock Resetting Memory to Factory Default SettingsMemory Clearing Abbreviated Dialing Numbers Assigning Function Keys 117 Example 1 Assigning the Mute Function to a Function Key 118 Function Key Control Func Action During Dialing Tion119 120 Programming the first level Example 3 Assigning a Number or Name to a Function Key For programming the first level121 122 For programming the second level Using Function Keys Example 1 Activating the Notebook function123 Idle Mode Audio SettingsLoudspeaker Volume During a Call Case of a SingleLine Telephone Ringer VolumeSetting Case of a MultiLine Telephone Ringer 126 For all Lines Resetting Ringer SettingsHandset Volume For a Specific Line Room Acoustics Headset VolumeSetting Room Character During a Call 128 Rollover Volume Key Clicks129 Restarting the Telephone 130 Using the Display Call View Start Display131 Operating the Telephone with the optiPoint display module Mobility DisplaySwap Display 132 Call Log Browser Applications DisplayCall Contacts Display Voice Incoming Call Incoming Call in Idle ModeIncoming call Incoming Call 134 Answering a Call Adding Callers to the Contacts Phone Book135 Reject Call 136 Deflect Call Incoming Call Deflect this call to137 Incoming Call Deflecting... done 138 Second Call Accepting a Waiting Call139 Refusing a Waiting Call On Hold140 Connecting a party Join141 Joining... done Transfer on hangup142 Transfering a second call Blind-transfer this call to143 Placing a Call on Hold Transferring a Call144 145 Displaying Missed Calls 146 Voice Messages 147 Off-Hook Dialing 148 149 Voice Dialing 150 On-Hook Dialing 151 152 12345678 Press the Replace Handset icon 154 Dialing from Contacts Calling Contacts155 Repertory Dialing Control Action During Dialing Function156 Consultation 157 158 Complete Transfer 159 Other party has not answered yet Other party answers160 Transferring Transfer... done161 On Hold 0024 Alternate Alternating Between Two PartiesAlternating second call 162 Alternating consultation call 163 Setting up from a second call 164 Conference Setting up from a consultation callHold the conference 165 Connect the other parties by hanging up End both calls using the display keyConnect the other parties using the display key 166 Redial Last Number 167 Dialed Calls 168 Missed Calls Select Dialed calls169 170 Details 171 Received Calls 172 Forwarded Calls 173 Editing the Destination and Enabling Call Forwarding 174 Editing the Call Forwarding Target 175 01773327160 176 Do not disturb 177 Answering Group Pickup Calls 178 Ignoring Group Pickup Calls 179 Temporary limited mode 180 Multiline Telephone Application Call View for Multiline Telephones181 Rules for Selecting a Preferred Line 182 Line Overview 183 View with More Than Seven Lines 184 Incoming Call Ringer or Call Waiting Tone 185 View Line 186 Line Box 187 Pressing the Loudspeaker/Headset key Initiating Calls via Line OverviewPressing a free line box View Line Pressing the Loudspeaker/Headset key before- hand When Prime Line is Seized 189 Using selected line as a single-line telephone With An Active Call190 Line put on hold by Manager @company.com Retrieve Manual holdLine Held 191 192 Multiline Calls Display of Line Information in Call Control193 Answering a Call on Another Line 194 When you press the line information box 195 196 Status Message for Multiple Lines 197 Display of Line Information for a Held Line During a Call 198 Ringer/Call Waiting Tone on the Line when Dialing Calling Numeric input Changing Character ModeCharacter Input Alphanumeric input lowercase Alphanumeric input uppercase Switching Between Overwrite and Insert ModeSwitching to Insert Mode 201 Switching to overwrite mode Additional Keys202 Navigating on the Display Module Selecting and Activating Control Elements203 Dor F Cor E Edit FieldsControl Keys on the Telephone 204 Setup Menu in the Display Module Setup =Configuration?205 General Information Web Interface206 Http//IP of the telephone Preparatory StepsOpen Web Interface Https//hostname.domainname Call up the user interface 208 Change User Password Menu Structure209 Function Keys Phone210 Select Function Key 211 212 Info Message Country SettingsLanguage Settings 213 Audio Settings Call-Related Parameters214 User Security Setting Mobile User Logoff215 Alphabetic Reference Audible secure call indicatorAuto-Dial Timer Append Codes DND feature enabled on phone Call Forwarding On No Reply Cfnr TimerDefault Deflect Address Country Handset Volume Feature CodeFeature URI Idle dialing mode Key Label Key Click VolumeLoudspeaker Volume Language Mobility logoff Ringer VolumeRollover Volume Parameters for Phone lock Selecting a Function Function Key Explanation221 Web Interface Function Key Explanation Tone Sequence222 User Password 223 Using Editors Entering TextEntering Characters 225 Navigating During Text Entry 226 Priority Category Description Idle Mode DisplayAppendix 227 User Menu 228 229 Telephone Menu 230 =Local functions ? =Audio settings ? 231 Connection Status Telephone MenuDialing Menu Option Action Next Step Using Group Features Consultation Call233 User Display 2nd line Explanation Messages and AlarmsStatus Messages 234 Line status Description Line Key Status IndicationDirect Station Select key Status Indication 235 Error Messages 236 Labeling the Keys Matte side facing up 237 Index 238 Multiline 239 240 Picking up a call waiting 241 Reference No. A31003-J4270-U100-5-7619