With An Active Call, 190 | Siemens OPTIPOINT420, OPTIPOINT410

Operating the Telephone with the optiPoint display module

Step by Step

With An Active Call

Once you answer a call ( page 187) you have the fol- lowing options:

•Use the telephone in single-line mode

•Put the line on hold manually

•Put line on hold manually and switch to line over- view

Using selected line as a single-line telephone

Example:

If a call is placed on consultation hold:

Secretary

Mon 07/03/05 11:34AM

Bill Smith 987654321

On Hold

00:24

Hold Line

Hold Line & Exit

Consult/Transfer

In this case – or after a consultation call has been initiat- ed or a call transferred – you cannot hold the line manu- ally ( page 191) or switch to line overview.

When you use this line as a single-line telephone, you have the following options:

•Put the call on consultation hold and pick it up on an-

	other phone
•	Deflect the call ( page 137)
•	Transfer the call (see (	page 144)
•	Place call on consultation hold ( page 157)
•	Refuse a waiting call (	page 139)
•	Alternate between two calls (see ( page 162)
•	Set up a conference (	page 164)

190

Image 190

Siemens OPTIPOINT420, OPTIPOINT410 user manual With An Active Call, Using selected line as a single-line telephone, 190

Contents

HiPath Protection of the Telephone For Your SafetySafety Precautions Location of the Telephone Important Notes Labels Contents Operating the Telephone with the Display Contents HiPath 8000 Functions DLS Mobility Function Customizing the Telephone Operating the Telephone with OptiPoint display module Contents Appendix Using EditorsWeb Interface Index Product Identification About These Operating InstructionsIntended Use General Information Safety ServiceEcho Effect Symbols in the Manual Uor Overview Introduction Telephone Types FeaturesSecure Voice Transmission Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Mode VKey UKey Control Keys Standard Telephone Functions Operating the Telephone with the Display Mobility Multiline Functions Incoming Calls Function SelectionAnswering a Call With the Handset Answering a Call Without the Headset Speakerphone Mode Ending a Call Switching to Speakerphone ModeSwitching to the Handset Nand s Deflecting a Call Refusing a CallOpen Listening During the Call Activating this function Second Call Refusing a Waiting CallAccepting a Waiting Call Transfer a second call Connecting a callerDeflecting a Waiting Call Transfer on hangup Putting second call on hold Answering a Call On Another Line Using the Menu Holding a Call Transferring a Call Using the Line KeysTransferring without Consultation Or Transfer on hangup Transferring with ConsultationOther party still has not answered Redial the last number Making CallsDialing Following Line Seizure Dial the number Using Dtmf Tone Dialing Dialing Before Line Seizure Placing a callback request Canceling callback requestsCallback Callback is activated Registering at the guest telephone ReachabilityDe-registering at the guest telephone De-registering from another telephone Call Log Select entry Displaying the Call LogSelect list Display details Delete all parties from list Call partyDelete party from list Select next/previous entry Missed calls Key Redial Key Call Forwarding Checking Forwarding Status Switch off call forwardingActivating/Deactivating Call Forwarding Activate call forwarding Programming Call ForwardingSpecify and activate forwarding destination Changing the Forwarding Destination Introducing Consultation Consulting with a Second PartyAnd/or Alternating Between Two Parties Canceling Consultation HoldCanceling consultation hold If the other party does not pick up Ending the Conference ConferencingIntroducing the Conference Changing back to single-line calls End both calls by hanging up End both calls using the menuConnect the two other parties using the menu Connect the two other parties by hanging up Starting Manually Recording a CallStop Recording Dialing Aids Dialing with Selected Dialing Key Using Auto Dial Timer Using Abbreviated Dialing Using Abbreviated Dialing to Make Calls Storing a number Using Notebook FunctionsCalling a stored number Using Repdial Keys Control Function Action During Dialing Retrieving Messages Voice MessagesViewing Message Details Activating Do Not Disturb Deactivating the RingerActivating/Deactivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Using Group Features Call Pickup Groups Ignoring a Pickup Group Call Answering a Pickup Group CallHunt Groups Surviveability Hot- and Warmline Function Multiline Telephone Introduction Lines and Line Keys Types of Lines Line Types Lines Line Seizure Outgoing Calls Using a Multiline SetupIncoming Call Ringer or Call Waiting Tone Off-hook dialing Example Using the line in the same way as a single-line tele- phoneExisting Connection Placing a call on hold manually Accepting a second call on the same line Making Calls with Multiple LinesIncoming call on another line while dialing Advanced Cancel Key Function Direct Station Select Call other party Using the Direct Station Select keyPick up a call for a Direct Station Select User HiPath 8000 Functions Toggle KeyExample Switch off Using Call ForwardingSwitch on Call Forwarding Busy Line Unconditional Call Forwarding Call Forward on No ReplyActivating call forwarding Switch off call forwarding Selectively Forwarding Calls Switch on call forwardingDeactivating Call Forwarding Deactivating Caller ID Suppression Caller ID SuppressionActivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call Creating a Screening List For Call Acceptance For Rejecting Calls Rejecting Anonymous Calls Anonymous CallsAccepting Anonymous Calls Single-Digit Speed Dialing Using Speed DialingDouble-Digit Speed Dialing Using Callback Tracing a Call Functions in a Hunt Group Switch on BusySwitch Busy off again Make line busy Cancel End of Hunt Group Switch to End of Hunt GroupMark a line as the End of a Hunt Group Logging on and off at the same telephone Mobility ScenariosDLS Mobility Function Logging on and off at the Same Telephone Logging on using the keyLogging on using the menu Logging on at the Telephone Logging off at the Telephone Logging on and off at at Different Telephones Logon with Forced Logoff at the Remote Telephone Logon with Delayed Forced Logoff at the Remote Telephone „Mobility logon Validating request Accessing the Setup Menu Customizing the Telephone Configuration SettingsCountry Options Date/Time Selecting the Display ModeLanguage Option Example Setting the Date and Time Call Deflection Call Forwarding Call Duration Call Waiting Call Transfer Call Join Contrast Dialing Mode Call Display Auto Dial Timer Daylight Saving Delay for Call Forward on No Reply Music On Hold Hold Ringback Timer100 Message Waiting Do Not Disturb101 Local Conferencing Hold Ringback102 Auto Reconnect Auto AnswerBeep on Auto Answer 103 Idle State Options Inactivity TimeoutBeep on Auto Reconnect 104 Display Module Call View 105 Clear target USB Keyboard TypeProgramming/Modifying the Deflect Address 106 Showing Line Status in Call Information Box Line SettingsPosition of Line in Multiline Overview Display Module 107 Parking and Picking Up Parked Calls Switching Call Park On and OffDisplaying Icons Instead of Text 108 Context Switching Call Park Pickup On and OffOptions for on-hook dialing Hot-Keypad Rejecting a call during dialing Activating/deactivating callbackSuppressing message about missed calls 110 Mobility flash LED Hangup while ringing111 Transfer on hangup Call RecordingSecure Call Ind 112 Eto m Local FunctionsAbbreviated Dialing 113 User Password 114 Lock Only Lock PhoneLock Phone with Forward Clear Phone Lock Resetting Memory to Factory Default SettingsMemory Clearing Abbreviated Dialing Numbers Assigning Function Keys 117 Example 1 Assigning the Mute Function to a Function Key 118 Control Func Action During Dialing Tion Function Key119 120 Programming the first level For programming the first level Example 3 Assigning a Number or Name to a Function Key121 122 For programming the second level Example 1 Activating the Notebook function Using Function Keys123 Idle Mode Audio SettingsLoudspeaker Volume During a Call Case of a SingleLine Telephone Ringer VolumeSetting Case of a MultiLine Telephone Ringer 126 For all Lines Resetting Ringer SettingsHandset Volume For a Specific Line Room Acoustics Headset VolumeSetting Room Character During a Call 128 Key Clicks Rollover Volume129 Restarting the Telephone 130 Call View Start Display Using the Display131 Operating the Telephone with the optiPoint display module Mobility DisplaySwap Display 132 Call Log Browser Applications DisplayCall Contacts Display Voice Incoming Call Incoming Call in Idle ModeIncoming call Incoming Call 134 Adding Callers to the Contacts Phone Book Answering a Call135 Reject Call 136 Incoming Call Deflect this call to Deflect Call137 Incoming Call Deflecting... done 138 Accepting a Waiting Call Second Call139 On Hold Refusing a Waiting Call140 Join Connecting a party141 Transfer on hangup Joining... done142 Blind-transfer this call to Transfering a second call143 Transferring a Call Placing a Call on Hold144 145 Displaying Missed Calls 146 Voice Messages 147 Off-Hook Dialing 148 149 Voice Dialing 150 On-Hook Dialing 151 152 12345678 Press the Replace Handset icon 154 Calling Contacts Dialing from Contacts155 Control Action During Dialing Function Repertory Dialing156 Consultation 157 158 Complete Transfer 159 Other party answers Other party has not answered yet160 Transfer... done Transferring161 On Hold 0024 Alternate Alternating Between Two PartiesAlternating second call 162 Alternating consultation call 163 Setting up from a second call 164 Conference Setting up from a consultation callHold the conference 165 Connect the other parties by hanging up End both calls using the display keyConnect the other parties using the display key 166 Redial Last Number 167 Dialed Calls 168 Select Dialed calls Missed Calls169 170 Details 171 Received Calls 172 Forwarded Calls 173 Editing the Destination and Enabling Call Forwarding 174 Editing the Call Forwarding Target 175 01773327160 176 Do not disturb 177 Answering Group Pickup Calls 178 Ignoring Group Pickup Calls 179 Temporary limited mode 180 Call View for Multiline Telephones Multiline Telephone Application181 Rules for Selecting a Preferred Line 182 Line Overview 183 View with More Than Seven Lines 184 Incoming Call Ringer or Call Waiting Tone 185 View Line 186 Line Box 187 Pressing the Loudspeaker/Headset key Initiating Calls via Line OverviewPressing a free line box View Line Pressing the Loudspeaker/Headset key before- hand When Prime Line is Seized 189 With An Active Call Using selected line as a single-line telephone190 Line put on hold by Manager @company.com Retrieve Manual holdLine Held 191 192 Display of Line Information in Call Control Multiline Calls193 Answering a Call on Another Line 194 When you press the line information box 195 196 Status Message for Multiple Lines 197 Display of Line Information for a Held Line During a Call 198 Ringer/Call Waiting Tone on the Line when Dialing Calling Numeric input Changing Character ModeCharacter Input Alphanumeric input lowercase Alphanumeric input uppercase Switching Between Overwrite and Insert ModeSwitching to Insert Mode 201 Additional Keys Switching to overwrite mode202 Selecting and Activating Control Elements Navigating on the Display Module203 Dor F Cor E Edit FieldsControl Keys on the Telephone 204 Setup =Configuration? Setup Menu in the Display Module205 Web Interface General Information206 Http//IP of the telephone Preparatory StepsOpen Web Interface Https//hostname.domainname Call up the user interface 208 Menu Structure Change User Password209 Phone Function Keys210 Select Function Key 211 212 Info Message Country SettingsLanguage Settings 213 Call-Related Parameters Audio Settings214 Mobile User Logoff User Security Setting215 Alphabetic Reference Audible secure call indicatorAuto-Dial Timer Append Codes DND feature enabled on phone Call Forwarding On No Reply Cfnr TimerDefault Deflect Address Country Handset Volume Feature CodeFeature URI Idle dialing mode Key Label Key Click VolumeLoudspeaker Volume Language Mobility logoff Ringer VolumeRollover Volume Parameters for Phone lock Function Key Explanation Selecting a Function221 Tone Sequence Web Interface Function Key Explanation222 User Password 223 Entering Text Using EditorsEntering Characters 225 Navigating During Text Entry 226 Priority Category Description Idle Mode DisplayAppendix 227 User Menu 228 229 Telephone Menu 230 =Local functions ? =Audio settings ? 231 Connection Status Telephone MenuDialing Menu Option Action Next Step Consultation Call Using Group Features233 User Display 2nd line Explanation Messages and AlarmsStatus Messages 234 Line status Description Line Key Status IndicationDirect Station Select key Status Indication 235 Error Messages 236 Labeling the Keys Matte side facing up 237 Index 238 Multiline 239 240 Picking up a call waiting 241 Reference No. A31003-J4270-U100-5-7619