Manuals / Siemens / Communications / IP Phone

Siemens OPTIPOINT420, OPTIPOINT410 user manual Placing a Call on Hold, Transferring a Call, 144

Models: OPTIPOINT410 OPTIPOINT420

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Operating the Telephone with the optiPoint display module

Step by Step

Placing a Call on Hold

You can use this function to place an active call on hold. The other party is informed that they are being placed on hold.

Call Control

Mon 07/03/05 11:34AM

Bill Smith 987654321

On Hold

00:24

Consult/Transfer

Prerequisite: You are in the middle of a call.

Press the Hold icon to place the call on hold. The Caller

Box now appears further from the Line.

Press the Reconnect icon to reconnect the call. The

Caller Box now appears closer to the Line.

You can place two calls on hold at the same time.

Transferring a Call

You can call another party and connect them with the current or held call party without consultation.

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Image 144

Siemens OPTIPOINT420, OPTIPOINT410 user manual Placing a Call on Hold, Transferring a Call, 144

Contents

HiPath For Your Safety Safety PrecautionsProtection of the Telephone Location of the TelephoneImportant Notes LabelsContents Operating the Telephone with the Display Contents HiPath 8000 Functions DLS Mobility FunctionCustomizing the Telephone Operating the Telephone with OptiPoint display moduleContents Using Editors Web InterfaceAppendix IndexAbout These Operating Instructions Intended UseProduct Identification General InformationService SafetyEcho Effect Symbols in the Manual UorOverview IntroductionFeatures Telephone TypesSecure Voice Transmission Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Mode VKey UKey Control KeysStandard Telephone Functions Operating the Telephone with the DisplayMobility Multiline FunctionsFunction Selection Incoming CallsAnswering a Call With the Handset Answering a Call Without the Headset Speakerphone Mode Switching to Speakerphone Mode Switching to the HandsetEnding a Call Nand sRefusing a Call Open Listening During the CallDeflecting a Call Activating this functionRefusing a Waiting Call Second CallAccepting a Waiting Call Connecting a caller Deflecting a Waiting CallTransfer a second call Transfer on hangupPutting second call on hold Answering a Call On Another LineUsing the Menu Holding a CallUsing the Line Keys Transferring a CallTransferring without Consultation Transferring with Consultation Or Transfer on hangupOther party still has not answered Making Calls Dialing Following Line SeizureRedial the last number Dial the numberUsing Dtmf Tone Dialing Dialing Before Line SeizureCanceling callback requests CallbackPlacing a callback request Callback is activatedReachability Registering at the guest telephoneDe-registering at the guest telephone De-registering from another telephone Call Log Displaying the Call Log Select listSelect entry Display detailsCall party Delete party from listDelete all parties from list Select next/previous entryMissed calls Key Redial KeyCall Forwarding Switch off call forwarding Checking Forwarding StatusActivating/Deactivating Call Forwarding Programming Call Forwarding Activate call forwardingSpecify and activate forwarding destination Changing the Forwarding Destination Consulting with a Second Party Introducing ConsultationAnd/or Canceling Consultation Hold Canceling consultation holdAlternating Between Two Parties If the other party does not pick upConferencing Introducing the ConferenceEnding the Conference Changing back to single-line callsEnd both calls using the menu Connect the two other parties using the menuEnd both calls by hanging up Connect the two other parties by hanging upRecording a Call Starting ManuallyStop Recording Dialing Aids Dialing with Selected Dialing KeyUsing Auto Dial Timer Using Abbreviated Dialing Using Abbreviated Dialing to Make CallsUsing Notebook Functions Storing a numberCalling a stored number Using Repdial Keys Control Function Action During DialingVoice Messages Retrieving MessagesViewing Message Details Deactivating the Ringer Activating Do Not DisturbActivating/Deactivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Using Group Features Call Pickup GroupsAnswering a Pickup Group Call Ignoring a Pickup Group CallHunt Groups Surviveability Hot- and Warmline FunctionMultiline Telephone Introduction Lines and Line KeysTypes of Lines Line TypesLines Line SeizureUsing a Multiline Setup Incoming Call Ringer or Call Waiting ToneOutgoing Calls Off-hook dialingUsing the line in the same way as a single-line tele- phone Existing ConnectionExample Placing a call on hold manuallyMaking Calls with Multiple Lines Accepting a second call on the same lineIncoming call on another line while dialing Advanced Cancel Key Function Using the Direct Station Select key Direct Station Select Call other partyPick up a call for a Direct Station Select User Toggle Key HiPath 8000 FunctionsExample Using Call Forwarding Switch onSwitch off Call Forwarding Busy LineCall Forward on No Reply Unconditional Call ForwardingActivating call forwarding Switch off call forwarding Switch on call forwarding Selectively Forwarding CallsDeactivating Call Forwarding Caller ID Suppression Deactivating Caller ID SuppressionActivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call Creating a Screening List For Call AcceptanceFor Rejecting Calls Anonymous Calls Rejecting Anonymous CallsAccepting Anonymous Calls Using Speed Dialing Single-Digit Speed DialingDouble-Digit Speed Dialing Using Callback Tracing a CallSwitch on Busy Switch Busy off againFunctions in a Hunt Group Make line busySwitch to End of Hunt Group Cancel End of Hunt GroupMark a line as the End of a Hunt Group Mobility Scenarios Logging on and off at the same telephoneDLS Mobility Function Logging on using the key Logging on using the menuLogging on and off at the Same Telephone Logging on at the TelephoneLogging off at the Telephone Logging on and off at at Different Telephones Logon with Forced Logoff at the Remote TelephoneLogon with Delayed Forced Logoff at the Remote Telephone „Mobility logon Validating requestAccessing the Setup Menu Customizing the TelephoneSettings ConfigurationCountry Options Selecting the Display Mode LanguageDate/Time Option ExampleSetting the Date and Time Call DeflectionCall Forwarding Call DurationCall Waiting Call TransferCall Join ContrastDialing Mode Call DisplayAuto Dial Timer Daylight SavingDelay for Call Forward on No Reply Hold Ringback Timer Music On Hold100 Do Not Disturb Message Waiting101 Hold Ringback Local Conferencing102 Auto Answer Beep on Auto AnswerAuto Reconnect 103Inactivity Timeout Beep on Auto ReconnectIdle State Options 104Display Module Call View 105USB Keyboard Type Programming/Modifying the Deflect AddressClear target 106Line Settings Position of Line in Multiline Overview Display ModuleShowing Line Status in Call Information Box 107Switching Call Park On and Off Displaying Icons Instead of TextParking and Picking Up Parked Calls 108Switching Call Park Pickup On and Off Options for on-hook dialingContext Hot-KeypadActivating/deactivating callback Suppressing message about missed callsRejecting a call during dialing 110Hangup while ringing Mobility flash LED111 Call Recording Secure Call IndTransfer on hangup 112Local Functions Abbreviated DialingEto m 113User Password 114Lock Phone Lock OnlyLock Phone with Forward Resetting Memory to Factory Default Settings MemoryClear Phone Lock Clearing Abbreviated Dialing NumbersAssigning Function Keys 117Example 1 Assigning the Mute Function to a Function Key 118Function Key Control Func Action During Dialing Tion119 120 Programming the first levelExample 3 Assigning a Number or Name to a Function Key For programming the first level121 122 For programming the second levelUsing Function Keys Example 1 Activating the Notebook function123 Audio Settings Loudspeaker VolumeIdle Mode During a CallRinger Volume SettingCase of a SingleLine Telephone Case of a MultiLine TelephoneRinger 126Resetting Ringer Settings Handset VolumeFor all Lines For a Specific LineHeadset Volume Setting Room Character During a CallRoom Acoustics 128Rollover Volume Key Clicks129 Restarting the Telephone 130Using the Display Call View Start Display131 Mobility Display Swap DisplayOperating the Telephone with the optiPoint display module 132Applications Display Call ContactsCall Log Browser Display VoiceIncoming Call in Idle Mode Incoming callIncoming Call Incoming Call 134Answering a Call Adding Callers to the Contacts Phone Book135 Reject Call 136Deflect Call Incoming Call Deflect this call to137 Incoming Call Deflecting... done 138Second Call Accepting a Waiting Call139 Refusing a Waiting Call On Hold140 Connecting a party Join141 Joining... done Transfer on hangup142 Transfering a second call Blind-transfer this call to143 Placing a Call on Hold Transferring a Call144 145 Displaying Missed Calls 146Voice Messages 147Off-Hook Dialing 148149 Voice Dialing 150On-Hook Dialing 151152 12345678 Press the Replace Handset icon 154Dialing from Contacts Calling Contacts155 Repertory Dialing Control Action During Dialing Function156 Consultation 157158 Complete Transfer 159Other party has not answered yet Other party answers160 Transferring Transfer... done161 Alternate Alternating Between Two Parties Alternating second callOn Hold 0024 162Alternating consultation call 163Setting up from a second call 164Setting up from a consultation call Hold the conferenceConference 165End both calls using the display key Connect the other parties using the display keyConnect the other parties by hanging up 166Redial Last Number 167Dialed Calls 168Missed Calls Select Dialed calls169 170 Details 171Received Calls 172Forwarded Calls 173Editing the Destination and Enabling Call Forwarding 174Editing the Call Forwarding Target 17501773327160 176Do not disturb 177Answering Group Pickup Calls 178Ignoring Group Pickup Calls 179Temporary limited mode 180Multiline Telephone Application Call View for Multiline Telephones181 Rules for Selecting a Preferred Line 182Line Overview 183View with More Than Seven Lines 184Incoming Call Ringer or Call Waiting Tone 185View Line 186Line Box 187Initiating Calls via Line Overview Pressing a free line box View LinePressing the Loudspeaker/Headset key Pressing the Loudspeaker/Headset key before- handWhen Prime Line is Seized 189Using selected line as a single-line telephone With An Active Call190 Manual hold Line HeldLine put on hold by Manager @company.com Retrieve 191192 Multiline Calls Display of Line Information in Call Control193 Answering a Call on Another Line 194When you press the line information box 195196 Status Message for Multiple Lines 197Display of Line Information for a Held Line During a Call 198Ringer/Call Waiting Tone on the Line when Dialing CallingChanging Character Mode Character InputNumeric input Alphanumeric input lowercaseSwitching Between Overwrite and Insert Mode Switching to Insert ModeAlphanumeric input uppercase 201Switching to overwrite mode Additional Keys202 Navigating on the Display Module Selecting and Activating Control Elements203 Edit Fields Control Keys on the TelephoneDor F Cor E 204Setup Menu in the Display Module Setup =Configuration?205 General Information Web Interface206 Preparatory Steps Open Web InterfaceHttp//IP of the telephone Https//hostname.domainnameCall up the user interface 208Change User Password Menu Structure209 Function Keys Phone210 Select Function Key 211212 Country Settings Language SettingsInfo Message 213Audio Settings Call-Related Parameters214 User Security Setting Mobile User Logoff215 Audible secure call indicator Auto-Dial TimerAlphabetic Reference Append CodesCall Forwarding On No Reply Cfnr Timer Default Deflect AddressDND feature enabled on phone CountryFeature Code Feature URIHandset Volume Idle dialing modeKey Click Volume Loudspeaker VolumeKey Label LanguageRinger Volume Rollover VolumeMobility logoff Parameters for Phone lockSelecting a Function Function Key Explanation221 Web Interface Function Key Explanation Tone Sequence222 User Password 223Using Editors Entering TextEntering Characters 225 Navigating During Text Entry 226Idle Mode Display AppendixPriority Category Description 227User Menu 228229 Telephone Menu230 =Local functions ?=Audio settings ? 231Telephone Menu DialingConnection Status Menu Option Action Next StepUsing Group Features Consultation Call233 Messages and Alarms Status MessagesUser Display 2nd line Explanation 234Line Key Status Indication Direct Station Select key Status IndicationLine status Description 235Error Messages 236Labeling the Keys Matte side facing up 237Index 238Multiline 239240 Picking up a call waiting241 Reference No. A31003-J4270-U100-5-7619