Consulting with a Second Party, And/or | Siemens OPTIPOINT410

Operating the Telephone with the Display

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Consultation?	>	:
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Please dial #?	>	:
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Dial?	>	:

Consulting with a Second Party

If you have a multiline telephone, you can also use the manual hold feature to place the call on the active line on hold while you perform other actions page 31.

•If you have placed a party on "consultation hold", you cannot initiate "manual hold".

•If you are in the "manual hold" state, you can- not initiate a "consultation hold".

During a call, you can consult with a second party while placing the first party on "hold".

You can transfer the call which is on hold to the second party – even if the latter has not yet answered (see

page 33).

Introducing Consultation

Prerequisite: You are in the middle of a call. Confirm

Confirm.

Enter the number of the second party to be called. Confirm to dial the number.

The connection is set up and displayed.

You can terminate the dialing process with the Cancel key during input of the number and then return to the first party.

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Image 47

Siemens OPTIPOINT410, OPTIPOINT420 user manual Consulting with a Second Party, Introducing Consultation, And/or

Contents

HiPath Location of the Telephone For Your SafetySafety Precautions Protection of the Telephone Labels Important Notes Contents Operating the Telephone with the Display Contents DLS Mobility Function HiPath 8000 Functions Customizing the Telephone OptiPoint display module Operating the Telephone with Contents Index Using EditorsWeb Interface Appendix General Information About These Operating InstructionsIntended Use Product Identification Echo Effect ServiceSafety Uor Symbols in the Manual Introduction Overview Secure Voice Transmission FeaturesTelephone Types Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Control Keys Mode VKey UKey Operating the Telephone with the Display Standard Telephone Functions Multiline Functions Mobility Answering a Call With the Handset Function SelectionIncoming Calls Answering a Call Without the Headset Speakerphone Mode Nand s Switching to Speakerphone ModeSwitching to the Handset Ending a Call Activating this function Refusing a CallOpen Listening During the Call Deflecting a Call Accepting a Waiting Call Refusing a Waiting CallSecond Call Transfer on hangup Connecting a callerDeflecting a Waiting Call Transfer a second call Answering a Call On Another Line Putting second call on hold Holding a Call Using the Menu Transferring without Consultation Using the Line KeysTransferring a Call Other party still has not answered Transferring with ConsultationOr Transfer on hangup Dial the number Making CallsDialing Following Line Seizure Redial the last number Dialing Before Line Seizure Using Dtmf Tone Dialing Callback is activated Canceling callback requestsCallback Placing a callback request De-registering at the guest telephone ReachabilityRegistering at the guest telephone De-registering from another telephone Call Log Display details Displaying the Call LogSelect list Select entry Select next/previous entry Call partyDelete party from list Delete all parties from list Redial Key Missed calls Key Call Forwarding Activating/Deactivating Call Forwarding Switch off call forwardingChecking Forwarding Status Specify and activate forwarding destination Programming Call ForwardingActivate call forwarding Changing the Forwarding Destination And/or Consulting with a Second PartyIntroducing Consultation If the other party does not pick up Canceling Consultation HoldCanceling consultation hold Alternating Between Two Parties Changing back to single-line calls ConferencingIntroducing the Conference Ending the Conference Connect the two other parties by hanging up End both calls using the menuConnect the two other parties using the menu End both calls by hanging up Stop Recording Recording a CallStarting Manually Dialing with Selected Dialing Key Dialing Aids Using Auto Dial Timer Using Abbreviated Dialing to Make Calls Using Abbreviated Dialing Calling a stored number Using Notebook FunctionsStoring a number Control Function Action During Dialing Using Repdial Keys Viewing Message Details Voice MessagesRetrieving Messages Activating/Deactivating Do Not Disturb Deactivating the RingerActivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Call Pickup Groups Using Group Features Hunt Groups Answering a Pickup Group CallIgnoring a Pickup Group Call Hot- and Warmline Function Surviveability Lines and Line Keys Multiline Telephone Introduction Line Types Types of Lines Line Seizure Lines Off-hook dialing Using a Multiline SetupIncoming Call Ringer or Call Waiting Tone Outgoing Calls Placing a call on hold manually Using the line in the same way as a single-line tele- phoneExisting Connection Example Incoming call on another line while dialing Making Calls with Multiple LinesAccepting a second call on the same line Advanced Cancel Key Function Pick up a call for a Direct Station Select User Using the Direct Station Select keyDirect Station Select Call other party Example Toggle KeyHiPath 8000 Functions Call Forwarding Busy Line Using Call ForwardingSwitch on Switch off Activating call forwarding Call Forward on No ReplyUnconditional Call Forwarding Switch off call forwarding Deactivating Call Forwarding Switch on call forwardingSelectively Forwarding Calls Activating Caller ID Suppression Caller ID SuppressionDeactivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call For Call Acceptance Creating a Screening List For Rejecting Calls Accepting Anonymous Calls Anonymous CallsRejecting Anonymous Calls Double-Digit Speed Dialing Using Speed DialingSingle-Digit Speed Dialing Tracing a Call Using Callback Make line busy Switch on BusySwitch Busy off again Functions in a Hunt Group Mark a line as the End of a Hunt Group Switch to End of Hunt GroupCancel End of Hunt Group DLS Mobility Function Mobility ScenariosLogging on and off at the same telephone Logging on at the Telephone Logging on using the keyLogging on using the menu Logging on and off at the Same Telephone Logging off at the Telephone Logon with Forced Logoff at the Remote Telephone Logging on and off at at Different Telephones „Mobility logon Validating request Logon with Delayed Forced Logoff at the Remote Telephone Customizing the Telephone Accessing the Setup Menu Country Options SettingsConfiguration Option Example Selecting the Display ModeLanguage Date/Time Call Deflection Setting the Date and Time Call Duration Call Forwarding Call Transfer Call Waiting Contrast Call Join Call Display Dialing Mode Daylight Saving Auto Dial Timer Delay for Call Forward on No Reply 100 Hold Ringback TimerMusic On Hold 101 Do Not DisturbMessage Waiting 102 Hold RingbackLocal Conferencing 103 Auto AnswerBeep on Auto Answer Auto Reconnect 104 Inactivity TimeoutBeep on Auto Reconnect Idle State Options 105 Display Module Call View 106 USB Keyboard TypeProgramming/Modifying the Deflect Address Clear target 107 Line SettingsPosition of Line in Multiline Overview Display Module Showing Line Status in Call Information Box 108 Switching Call Park On and OffDisplaying Icons Instead of Text Parking and Picking Up Parked Calls Hot-Keypad Switching Call Park Pickup On and OffOptions for on-hook dialing Context 110 Activating/deactivating callbackSuppressing message about missed calls Rejecting a call during dialing 111 Hangup while ringingMobility flash LED 112 Call RecordingSecure Call Ind Transfer on hangup 113 Local FunctionsAbbreviated Dialing Eto m 114 User Password Lock Phone with Forward Lock PhoneLock Only Clearing Abbreviated Dialing Numbers Resetting Memory to Factory Default SettingsMemory Clear Phone Lock 117 Assigning Function Keys 118 Example 1 Assigning the Mute Function to a Function Key 119 Function KeyControl Func Action During Dialing Tion Programming the first level 120 121 Example 3 Assigning a Number or Name to a Function KeyFor programming the first level For programming the second level 122 123 Using Function KeysExample 1 Activating the Notebook function During a Call Audio SettingsLoudspeaker Volume Idle Mode Case of a MultiLine Telephone Ringer VolumeSetting Case of a SingleLine Telephone 126 Ringer For a Specific Line Resetting Ringer SettingsHandset Volume For all Lines 128 Headset VolumeSetting Room Character During a Call Room Acoustics 129 Rollover VolumeKey Clicks 130 Restarting the Telephone 131 Using the DisplayCall View Start Display 132 Mobility DisplaySwap Display Operating the Telephone with the optiPoint display module Display Voice Applications DisplayCall Contacts Call Log Browser Incoming Call 134 Incoming Call in Idle ModeIncoming call Incoming Call 135 Answering a CallAdding Callers to the Contacts Phone Book 136 Reject Call 137 Deflect CallIncoming Call Deflect this call to 138 Incoming Call Deflecting... done 139 Second CallAccepting a Waiting Call 140 Refusing a Waiting CallOn Hold 141 Connecting a partyJoin 142 Joining... doneTransfer on hangup 143 Transfering a second callBlind-transfer this call to 144 Placing a Call on HoldTransferring a Call 145 146 Displaying Missed Calls 147 Voice Messages 148 Off-Hook Dialing 149 150 Voice Dialing 151 On-Hook Dialing 152 12345678 154 Press the Replace Handset icon 155 Dialing from ContactsCalling Contacts 156 Repertory DialingControl Action During Dialing Function 157 Consultation 158 159 Complete Transfer 160 Other party has not answered yetOther party answers 161 TransferringTransfer... done 162 Alternate Alternating Between Two PartiesAlternating second call On Hold 0024 163 Alternating consultation call 164 Setting up from a second call 165 Setting up from a consultation callHold the conference Conference 166 End both calls using the display keyConnect the other parties using the display key Connect the other parties by hanging up 167 Redial Last Number 168 Dialed Calls 169 Missed CallsSelect Dialed calls 170 171 Details 172 Received Calls 173 Forwarded Calls 174 Editing the Destination and Enabling Call Forwarding 175 Editing the Call Forwarding Target 176 01773327160 177 Do not disturb 178 Answering Group Pickup Calls 179 Ignoring Group Pickup Calls 180 Temporary limited mode 181 Multiline Telephone ApplicationCall View for Multiline Telephones 182 Rules for Selecting a Preferred Line 183 Line Overview 184 View with More Than Seven Lines 185 Incoming Call Ringer or Call Waiting Tone 186 View Line 187 Line Box Pressing the Loudspeaker/Headset key before- hand Initiating Calls via Line OverviewPressing a free line box View Line Pressing the Loudspeaker/Headset key 189 When Prime Line is Seized 190 Using selected line as a single-line telephoneWith An Active Call 191 Manual holdLine Held Line put on hold by Manager @company.com Retrieve 192 193 Multiline CallsDisplay of Line Information in Call Control 194 Answering a Call on Another Line 195 When you press the line information box 196 197 Status Message for Multiple Lines 198 Display of Line Information for a Held Line During a Call Calling Ringer/Call Waiting Tone on the Line when Dialing Alphanumeric input lowercase Changing Character ModeCharacter Input Numeric input 201 Switching Between Overwrite and Insert ModeSwitching to Insert Mode Alphanumeric input uppercase 202 Switching to overwrite modeAdditional Keys 203 Navigating on the Display ModuleSelecting and Activating Control Elements 204 Edit FieldsControl Keys on the Telephone Dor F Cor E 205 Setup Menu in the Display ModuleSetup =Configuration? 206 General InformationWeb Interface Https//hostname.domainname Preparatory StepsOpen Web Interface Http//IP of the telephone 208 Call up the user interface 209 Change User PasswordMenu Structure 210 Function KeysPhone 211 Select Function Key 212 213 Country SettingsLanguage Settings Info Message 214 Audio SettingsCall-Related Parameters 215 User Security SettingMobile User Logoff Append Codes Audible secure call indicatorAuto-Dial Timer Alphabetic Reference Country Call Forwarding On No Reply Cfnr TimerDefault Deflect Address DND feature enabled on phone Idle dialing mode Feature CodeFeature URI Handset Volume Language Key Click VolumeLoudspeaker Volume Key Label Parameters for Phone lock Ringer VolumeRollover Volume Mobility logoff 221 Selecting a FunctionFunction Key Explanation 222 Web Interface Function Key ExplanationTone Sequence 223 User Password Entering Characters Using EditorsEntering Text 225 226 Navigating During Text Entry 227 Idle Mode DisplayAppendix Priority Category Description 228 User Menu Telephone Menu 229 =Local functions ? 230 231 =Audio settings ? Menu Option Action Next Step Telephone MenuDialing Connection Status 233 Using Group FeaturesConsultation Call 234 Messages and AlarmsStatus Messages User Display 2nd line Explanation 235 Line Key Status IndicationDirect Station Select key Status Indication Line status Description 236 Error Messages Matte side facing up 237 Labeling the Keys 238 Index 239 Multiline Picking up a call waiting 240 241 Reference No. A31003-J4270-U100-5-7619