Holding a Call, Using the Menu | Siemens OPTIPOINT410, OPTIPOINT420

Operating the Telephone with the Display

Step by Step

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Holding a Call

You can use this function to put a current call on "hold" to prevent the party at the other end of the line from hearing an internal consultation for instance.

The "Hold" function must be activated by the ad- ministrator.

If you have a multiline telephone and proceed as described in this section, the held party can be picked up by any other multiline user with the same line key. If you do not want the held party to be picked up, you must put the party on "Con- sultation hold" page 47.

Using the Menu

Prerequisite: You are in the middle of a call. Select and confirm.

The call is placed on hold. The held party’s number and the message "On Hold" appear on the display.

After a configurable time interval, a double tone signal reminds you that the party is still on hold and the mes- sage "Still on Hold" appears on the display.

If the held line is displayed on one or two other multiline telephones, the double tone is signalled on all of these telephones.

Confirm this option to resume the held call. You may now either initiate a consultation call or terminate the call.

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Siemens OPTIPOINT410, OPTIPOINT420 user manual Holding a Call, Using the Menu

Contents

HiPath Location of the Telephone For Your SafetySafety Precautions Protection of the Telephone Labels Important Notes Contents Operating the Telephone with the Display Contents DLS Mobility Function HiPath 8000 Functions Customizing the Telephone OptiPoint display module Operating the Telephone with Contents Index Using EditorsWeb Interface Appendix General Information About These Operating InstructionsIntended Use Product Identification Safety ServiceEcho Effect Uor Symbols in the Manual Introduction Overview Telephone Types FeaturesSecure Voice Transmission Layout of the optiPoint 420 advance S Display and Dialog Keys Keypad Programmable Keys Control Keys Mode VKey UKey Operating the Telephone with the Display Standard Telephone Functions Multiline Functions Mobility Incoming Calls Function SelectionAnswering a Call With the Handset Answering a Call Without the Headset Speakerphone Mode Nand s Switching to Speakerphone ModeSwitching to the Handset Ending a Call Activating this function Refusing a CallOpen Listening During the Call Deflecting a Call Second Call Refusing a Waiting CallAccepting a Waiting Call Transfer on hangup Connecting a callerDeflecting a Waiting Call Transfer a second call Answering a Call On Another Line Putting second call on hold Holding a Call Using the Menu Transferring a Call Using the Line KeysTransferring without Consultation Or Transfer on hangup Transferring with ConsultationOther party still has not answered Dial the number Making CallsDialing Following Line Seizure Redial the last number Dialing Before Line Seizure Using Dtmf Tone Dialing Callback is activated Canceling callback requestsCallback Placing a callback request Registering at the guest telephone ReachabilityDe-registering at the guest telephone De-registering from another telephone Call Log Display details Displaying the Call LogSelect list Select entry Select next/previous entry Call partyDelete party from list Delete all parties from list Redial Key Missed calls Key Call Forwarding Checking Forwarding Status Switch off call forwardingActivating/Deactivating Call Forwarding Activate call forwarding Programming Call ForwardingSpecify and activate forwarding destination Changing the Forwarding Destination Introducing Consultation Consulting with a Second PartyAnd/or If the other party does not pick up Canceling Consultation HoldCanceling consultation hold Alternating Between Two Parties Changing back to single-line calls ConferencingIntroducing the Conference Ending the Conference Connect the two other parties by hanging up End both calls using the menuConnect the two other parties using the menu End both calls by hanging up Starting Manually Recording a CallStop Recording Dialing with Selected Dialing Key Dialing Aids Using Auto Dial Timer Using Abbreviated Dialing to Make Calls Using Abbreviated Dialing Storing a number Using Notebook FunctionsCalling a stored number Control Function Action During Dialing Using Repdial Keys Retrieving Messages Voice MessagesViewing Message Details Activating Do Not Disturb Deactivating the RingerActivating/Deactivating Do Not Disturb Using a Key to Activate/Deactivate Do Not Disturb Call Pickup Groups Using Group Features Ignoring a Pickup Group Call Answering a Pickup Group CallHunt Groups Hot- and Warmline Function Surviveability Lines and Line Keys Multiline Telephone Introduction Line Types Types of Lines Line Seizure Lines Off-hook dialing Using a Multiline SetupIncoming Call Ringer or Call Waiting Tone Outgoing Calls Placing a call on hold manually Using the line in the same way as a single-line tele- phoneExisting Connection Example Accepting a second call on the same line Making Calls with Multiple LinesIncoming call on another line while dialing Advanced Cancel Key Function Direct Station Select Call other party Using the Direct Station Select keyPick up a call for a Direct Station Select User HiPath 8000 Functions Toggle KeyExample Call Forwarding Busy Line Using Call ForwardingSwitch on Switch off Unconditional Call Forwarding Call Forward on No ReplyActivating call forwarding Switch off call forwarding Selectively Forwarding Calls Switch on call forwardingDeactivating Call Forwarding Deactivating Caller ID Suppression Caller ID SuppressionActivating Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call For Call Acceptance Creating a Screening List For Rejecting Calls Rejecting Anonymous Calls Anonymous CallsAccepting Anonymous Calls Single-Digit Speed Dialing Using Speed DialingDouble-Digit Speed Dialing Tracing a Call Using Callback Make line busy Switch on BusySwitch Busy off again Functions in a Hunt Group Cancel End of Hunt Group Switch to End of Hunt GroupMark a line as the End of a Hunt Group Logging on and off at the same telephone Mobility ScenariosDLS Mobility Function Logging on at the Telephone Logging on using the keyLogging on using the menu Logging on and off at the Same Telephone Logging off at the Telephone Logon with Forced Logoff at the Remote Telephone Logging on and off at at Different Telephones „Mobility logon Validating request Logon with Delayed Forced Logoff at the Remote Telephone Customizing the Telephone Accessing the Setup Menu Configuration SettingsCountry Options Option Example Selecting the Display ModeLanguage Date/Time Call Deflection Setting the Date and Time Call Duration Call Forwarding Call Transfer Call Waiting Contrast Call Join Call Display Dialing Mode Daylight Saving Auto Dial Timer Delay for Call Forward on No Reply Music On Hold Hold Ringback Timer100 Message Waiting Do Not Disturb101 Local Conferencing Hold Ringback102 103 Auto AnswerBeep on Auto Answer Auto Reconnect 104 Inactivity TimeoutBeep on Auto Reconnect Idle State Options 105 Display Module Call View 106 USB Keyboard TypeProgramming/Modifying the Deflect Address Clear target 107 Line SettingsPosition of Line in Multiline Overview Display Module Showing Line Status in Call Information Box 108 Switching Call Park On and OffDisplaying Icons Instead of Text Parking and Picking Up Parked Calls Hot-Keypad Switching Call Park Pickup On and OffOptions for on-hook dialing Context 110 Activating/deactivating callbackSuppressing message about missed calls Rejecting a call during dialing Mobility flash LED Hangup while ringing111 112 Call RecordingSecure Call Ind Transfer on hangup 113 Local FunctionsAbbreviated Dialing Eto m 114 User Password Lock Only Lock PhoneLock Phone with Forward Clearing Abbreviated Dialing Numbers Resetting Memory to Factory Default SettingsMemory Clear Phone Lock 117 Assigning Function Keys 118 Example 1 Assigning the Mute Function to a Function Key Control Func Action During Dialing Tion Function Key119 Programming the first level 120 For programming the first level Example 3 Assigning a Number or Name to a Function Key121 For programming the second level 122 Example 1 Activating the Notebook function Using Function Keys123 During a Call Audio SettingsLoudspeaker Volume Idle Mode Case of a MultiLine Telephone Ringer VolumeSetting Case of a SingleLine Telephone 126 Ringer For a Specific Line Resetting Ringer SettingsHandset Volume For all Lines 128 Headset VolumeSetting Room Character During a Call Room Acoustics Key Clicks Rollover Volume129 130 Restarting the Telephone Call View Start Display Using the Display131 132 Mobility DisplaySwap Display Operating the Telephone with the optiPoint display module Display Voice Applications DisplayCall Contacts Call Log Browser Incoming Call 134 Incoming Call in Idle ModeIncoming call Incoming Call Adding Callers to the Contacts Phone Book Answering a Call135 136 Reject Call Incoming Call Deflect this call to Deflect Call137 138 Incoming Call Deflecting... done Accepting a Waiting Call Second Call139 On Hold Refusing a Waiting Call140 Join Connecting a party141 Transfer on hangup Joining... done142 Blind-transfer this call to Transfering a second call143 Transferring a Call Placing a Call on Hold144 145 146 Displaying Missed Calls 147 Voice Messages 148 Off-Hook Dialing 149 150 Voice Dialing 151 On-Hook Dialing 152 12345678 154 Press the Replace Handset icon Calling Contacts Dialing from Contacts155 Control Action During Dialing Function Repertory Dialing156 157 Consultation 158 159 Complete Transfer Other party answers Other party has not answered yet160 Transfer... done Transferring161 162 Alternate Alternating Between Two PartiesAlternating second call On Hold 0024 163 Alternating consultation call 164 Setting up from a second call 165 Setting up from a consultation callHold the conference Conference 166 End both calls using the display keyConnect the other parties using the display key Connect the other parties by hanging up 167 Redial Last Number 168 Dialed Calls Select Dialed calls Missed Calls169 170 171 Details 172 Received Calls 173 Forwarded Calls 174 Editing the Destination and Enabling Call Forwarding 175 Editing the Call Forwarding Target 176 01773327160 177 Do not disturb 178 Answering Group Pickup Calls 179 Ignoring Group Pickup Calls 180 Temporary limited mode Call View for Multiline Telephones Multiline Telephone Application181 182 Rules for Selecting a Preferred Line 183 Line Overview 184 View with More Than Seven Lines 185 Incoming Call Ringer or Call Waiting Tone 186 View Line 187 Line Box Pressing the Loudspeaker/Headset key before- hand Initiating Calls via Line OverviewPressing a free line box View Line Pressing the Loudspeaker/Headset key 189 When Prime Line is Seized With An Active Call Using selected line as a single-line telephone190 191 Manual holdLine Held Line put on hold by Manager @company.com Retrieve 192 Display of Line Information in Call Control Multiline Calls193 194 Answering a Call on Another Line 195 When you press the line information box 196 197 Status Message for Multiple Lines 198 Display of Line Information for a Held Line During a Call Calling Ringer/Call Waiting Tone on the Line when Dialing Alphanumeric input lowercase Changing Character ModeCharacter Input Numeric input 201 Switching Between Overwrite and Insert ModeSwitching to Insert Mode Alphanumeric input uppercase Additional Keys Switching to overwrite mode202 Selecting and Activating Control Elements Navigating on the Display Module203 204 Edit FieldsControl Keys on the Telephone Dor F Cor E Setup =Configuration? Setup Menu in the Display Module205 Web Interface General Information206 Https//hostname.domainname Preparatory StepsOpen Web Interface Http//IP of the telephone 208 Call up the user interface Menu Structure Change User Password209 Phone Function Keys210 211 Select Function Key 212 213 Country SettingsLanguage Settings Info Message Call-Related Parameters Audio Settings214 Mobile User Logoff User Security Setting215 Append Codes Audible secure call indicatorAuto-Dial Timer Alphabetic Reference Country Call Forwarding On No Reply Cfnr TimerDefault Deflect Address DND feature enabled on phone Idle dialing mode Feature CodeFeature URI Handset Volume Language Key Click VolumeLoudspeaker Volume Key Label Parameters for Phone lock Ringer VolumeRollover Volume Mobility logoff Function Key Explanation Selecting a Function221 Tone Sequence Web Interface Function Key Explanation222 223 User Password Entering Text Using EditorsEntering Characters 225 226 Navigating During Text Entry 227 Idle Mode DisplayAppendix Priority Category Description 228 User Menu Telephone Menu 229 =Local functions ? 230 231 =Audio settings ? Menu Option Action Next Step Telephone MenuDialing Connection Status Consultation Call Using Group Features233 234 Messages and AlarmsStatus Messages User Display 2nd line Explanation 235 Line Key Status IndicationDirect Station Select key Status Indication Line status Description 236 Error Messages Matte side facing up 237 Labeling the Keys 238 Index 239 Multiline Picking up a call waiting 240 241 Reference No. A31003-J4270-U100-5-7619