StorageTek 6 manual Load Dump and CONSLOG Onto Disk, Call StorageTek Software Support

Load Dump and CONSLOG Onto Disk

Load the dump spool file onto MAINTSTK’s IPCS disk. Ensure that MAINT’s 193 disk is ACCESSed. MAINTSTK normally has a LINK to this disk in its directory entry.

To access the disk, issue the following command from MAINTSTK’s virtual console:

ACCESS 193 B

Issue the following command to load the first dump spool file onto disk:

SLUIPCS LOAD

A message is issued providing the name of the disk file created. This disk file has a name of the form PRBnnnnn DUMP.

Load the related CONSLOG file onto MAINTSTK’s IPCS disk (normally accessed as the ‘‘K’’ disk). The example below loads the CONSLOG, whose spool file number is 70, onto MAINTSTK’s IPCS disk:

RECEIVE 70 PRBnnnnn CONSLOG K

Call StorageTek Software Support

Call StorageTek Software Support using the telephone number provided in the Requesting Help from Software Support guide. The remote diagnostician will request the following information:

•Your StorageTek site location ID

•ABEND code and reason code

•Dump title

•Maintenance level of the VM HSC (for example, PUT 9301)

•Operating system name, release, and maintenance level (for example, VM/ESA, Release 2, Service Level 0000). This information can be obtained by issuing the CP command:

QUERY CPLEVEL

Move Problem Materials to Tape

StorageTek Software Support may require that the problem materials be copied to tape and shipped to them for detailed analysis. Copy the materials to tape using the VMFPLC2 CMS command. Details on using VMFPLC2 can be found in the IBM Service Guide for VM/SP and VM/SP HPO, Release 6, or the IBM Installation and Service manual for VM/XA SP, VM/ESA, and VM/ESA 370.

Normally, Software Support requires the following materials:

•The dump (PRBnnnnn DUMP)

•The related CONSLOG (PRBnnnnn CONSLOG)

•The software maintenance log (SMS2000 VMFSVLOG)

Chapter 5. Problem Determination, Diagnostics, and Recovery 393

1st ed., 6/30/04 - 312579601