Toshiba e-STUDIO500P Duplex option service check, Duplex paper jams, 23x.xx jam code Jam location

Duplex option service check

Messages displayed when a 23x Duplex Paper Jam displays.

23x Paper Jam

Check Duplex

Leave Job

in Finisher

Primary message Secondary message

If sheets have been accumulated to be stapled or offset when the jam is detected, the printer alternately flashes the primary and secondary messages to indicate that all accumulated sheets should not be removed during the jam clearance procedure. Obviously, if no sheets have accumulated for stapling, then no message flashing occurs and the primary message is used.

When the secondary message is posted, if accumulated sheets are removed during jam clearance, the printer does not reprint the removed sheets. Furthermore, after the printer resumes printing and the print job is completed, the portion of the job printed after the jam is not stapled.

Duplex paper jams

23x.xx jam code	Jam location
231.xx	Media did not arrive at the duplex input sensor, but did leave the fuser exit
	sensor.
232.xx	Media did not clear the duplex input sensor, but did leave the printer fuser exit
	sensor.
233.xx	Media failed to make the duplex double feed sensor during turnaround.
234.xx	Media did not arrive at the duplex exit sensor.
235.xx	A piece of media is over the duplex double feed sensor.
236.xx	Media did not leave the duplex exit sensor.
237.xx	A duplexed sheet did not reach the printer input sensor.
238.xx r	A piece of media is over the duplex sensors during a reset.

Duplex does not recognize that the option is installed, or other options below the duplex are installed

	FRU	Action
1	Autoconnect cables/	Check the top and bottom autoconnect connectors for signs of
	connections	damage. If damaged, replace the duplex option. If not damaged,
		check the cables are correctly connected to the duplex system board
		at J9, J10, J11, and J12. If no problem is found, replace the duplex
		option.

Note: Before proceeding with the following service checks, verify the media used in the duplex option meets specification and is not dog-eared or damaged in any way. See “Media specifications” on page 1-8.

2-82Service Manual