Symptom tables

Base printer symptoms

Symptom

Action

 

 

Dead machine

Go to “Dead machine service check” on page 2-80.

 

 

Operator panel—one or more buttons do

Go to “One or more operator panel buttons fail” on

not work.

page 2-106.

 

 

Operator panel—none of the buttons work.

Go to “No buttons work” on page 2-106.

 

 

Operator panel—display is blank. Printer

Go to “Operator panel display” on page 2-107.

sounds 5 beeps.

 

 

 

Operator panel—display is blank.

Go to “Operator panel display” on page 2-107

 

 

Operator panel continuously displays all

Go to “Operator panel service check” on page 2-106.

diamonds and does not complete POST.

 

 

 

Paper feed problems—base printer or

Go to “Paper feed service check” on page 2-112.

integrated 500-sheet paper tray

 

 

 

Paper jams at exit of redrive assembly—

Go to “Paper feed service check” on page 2-112.

duplex option not installed.

 

 

 

Paper jams at exit of redrive assembly—

Go to “Duplex option service check” on page 2-82.

duplex option installed.

 

 

 

Fuser solenoid fails to operate.

Go to “Fuser solenoid service check” on page 2-94.

 

 

Print quality—black page

Go to “Print quality—all black page” on page 2-116.

 

 

Print quality—blank page

Go to “Print quality—blank page” on page 2-117.

 

 

Print quality—light print

Go to “Print quality—light print” on page 2-121.

 

 

Print quality—background

Go to “Print quality—background” on page 2-118.

 

 

Print quality—residual image

Go to “Print quality—residual image” on page 2-120.

 

 

Print quality—skew

Go to “Paper feed service check” on page 2-112.

 

 

Print quality—banding

Go to “Print quality—banding” on page 2-119.

 

 

Print quality—random marks

Go to “Print quality—random marks” on page 2-117.

 

 

Print quality—toner on backside of printed

Go to “Print quality—toner on backside of printed page” on

page.

page 2-121.

 

 

Print quality—vertical black bands on edge

Go to “Print quality—black bands on outer edges of the

of copy.

page” on page 2-120.

 

 

Unable to clear a 32-Unsupported Print

Go to “Signature button assembly service check” on

Cartridge user error message.

page 2-122.

 

 

High-capacity feeder (2000-sheet) symptoms

Symptom

Action

 

 

The printer does not recognize the high-

Go to “High-capacity feeder input tray service check” on

capacity feeder installed.

page 2-95.

 

 

Paper feed problem with the high-capacity

Go to “High-capacity feeder input tray service check” on

feeder.

page 2-95.

 

 

Diagnostic information 2-5

Page 41
Image 41
Toshiba e-STUDIO500P manual Symptom tables, Base printer symptoms, High-capacity feeder 2000-sheet symptoms