Toshiba e-STUDIO500P manual Symptom tables, Base printer symptoms

Symptom tables

Base printer symptoms

Symptom	Action
Dead machine	Go to “Dead machine service check” on page 2-80.
Operator panel—one or more buttons do	Go to “One or more operator panel buttons fail” on
not work.	page 2-106.
Operator panel—none of the buttons work.	Go to “No buttons work” on page 2-106.
Operator panel—display is blank. Printer	Go to “Operator panel display” on page 2-107.
sounds 5 beeps.
Operator panel—display is blank.	Go to “Operator panel display” on page 2-107
Operator panel continuously displays all	Go to “Operator panel service check” on page 2-106.
diamonds and does not complete POST.
Paper feed problems—base printer or	Go to “Paper feed service check” on page 2-112.
integrated 500-sheet paper tray
Paper jams at exit of redrive assembly—	Go to “Paper feed service check” on page 2-112.
duplex option not installed.
Paper jams at exit of redrive assembly—	Go to “Duplex option service check” on page 2-82.
duplex option installed.
Fuser solenoid fails to operate.	Go to “Fuser solenoid service check” on page 2-94.
Print quality—black page	Go to “Print quality—all black page” on page 2-116.
Print quality—blank page	Go to “Print quality—blank page” on page 2-117.
Print quality—light print	Go to “Print quality—light print” on page 2-121.
Print quality—background	Go to “Print quality—background” on page 2-118.
Print quality—residual image	Go to “Print quality—residual image” on page 2-120.
Print quality—skew	Go to “Paper feed service check” on page 2-112.
Print quality—banding	Go to “Print quality—banding” on page 2-119.
Print quality—random marks	Go to “Print quality—random marks” on page 2-117.
Print quality—toner on backside of printed	Go to “Print quality—toner on backside of printed page” on
page.	page 2-121.
Print quality—vertical black bands on edge	Go to “Print quality—black bands on outer edges of the
of copy.	page” on page 2-120.
Unable to clear a 32-Unsupported Print	Go to “Signature button assembly service check” on
Cartridge user error message.	page 2-122.

High-capacity feeder (2000-sheet) symptoms

Symptom	Action
The printer does not recognize the high-	Go to “High-capacity feeder input tray service check” on
capacity feeder installed.	page 2-95.
Paper feed problem with the high-capacity	Go to “High-capacity feeder input tray service check” on
feeder.	page 2-95.

Diagnostic information 2-5