Toshiba e-STUDIO500P manual Button assembly service check on

User attendance messages (continued)

Error	Sub	Primary message	Description/action
code	code
31	.xx	Defective Print Cartridge	Error code 31 displays when the top front cover is closed and a defective
			print cartridge is detected. It may take the printer 10-20 seconds to
			determine if the print cartridge is defective. Depending on the setting of the
			Machine Class ID the printer may be allowed to print pages during this 10-20
			second interval. If pages are allowed to print, they are not reprinted once a
			good print cartridge is inserted.
			Note: This error indicates the printer was able to read the cartridge ID, but
			the ID did not pass the verification test. To pass the verification test, the ID
			read from the print cartridge must match the ID from the last “good” print
			cartridge or the same ID must be read from the print cartridge twice. The last
			“good” print cartridge ID is stored in NVRAM.
32	.xx	Unsupported Print	Error 32 displays when the top cover is closed and an unsupported print
		Cartridge	cartridge is detected. It may take the printer 10-20 seconds to determine if
			the print cartridge is supported. Depending on the setting of the Machine
			Class ID the printer may be allowed to print pages during this 10-20 second
			interval. If pages are allowed to print, then they are not reprinted once a good
			print cartridge is inserted. If this does not fix the problem, go to “Signature
			button assembly service check” on page 2-122.
34	.xx	Short Paper	The printer determines the paper length is too short to print the formatted
			data. This occurs when the printer does not know the actual paper size
			loaded in the tray. For auto-size sensing trays, this error occurs if the paper
			stop is in the incorrect position. Make sure the Paper Size setting is correct
			for the size paper that is being used.
36	.xx	Resolution Reduced	The resolution of the page has been reduced from 600 dpi to 300 dpi to
			prevent a Memory Full error. This message can only occur if the Resolution
			Reduction setting is turned on.
			Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out
			of memory, a Memory Full error displays.
37	.xx	Insufficient Collation	This message displays when the printer memory is insufficient to perform the
		Area	Flash Memory Defragment operation.
			Note: This message is posted prior to the actual start of the defragment
			operation. The printer code determines if enough printer memory is available
			to complete the defragment operation. The user should not be concerned
			with losing resources stored in the flash option.
			The following actions may be taken:
			•	Press		to clear the message. To perform the defragment operation:
				- Delete fonts, macros, and other data in RAM.
				-	Install additional printer memory.
			•	Press		until Busy/Waiting appears. The following actions are
				available:
				-	Cancel Job
				-	Reset Printer
				-	Reset Active Bin

2-38Service Manual