Studio 500P
 United States Government Rights
12G9609
 Table of contents
 Service checks
Symptom tables
Messages and error codes
 Diagnostic aids
Accessing service menus Diagnostics mode
 Configuration menu Config Menu
Additional useful menu locations
 Handling ESD-sensitive parts -1 Adjustment procedures
Removal procedures
 Connector locations and connections
Connections
 Assembly 39 Kiosk-vertical and horizontal paper adapters
Page
 Avis relatif à l’utilisation de laser
Laser notices
Laser
 Declaração sobre Laser
Avvertenze sui prodotti laser
Avisos sobre el láser
 Laserinformatie
Lasermeddelelse
 Laser-notis
Laser-melding
 Japanese Laser Notice
 Korean Laser Notice
 Safety information
Consignes de sécurité
 Informações de Segurança
Sicherheitshinweise
Pautas de Seguridad
 Informació de Seguretat
 Preface
Definitions
 Eneral information
 Onfigured model
 Specifications
Resolution
Data streams
Print speed and performance print speed
 Memory configuration
 Opti ons Duplex 500 page option 15.6 23.4 11 lb
Dimensions
Description Height Width Depth Weight Printer Studio 500P
 Power requirements
Electrical specifications
Low voltage model
High voltage model
 Environment
Acoustics
 Media s pecifications
 Xecutive Folio1 Tatement1 Universal2 ¾ E nvelope Nvelope
Page
 Grain long 20 to 36 lb bond
 Paper characteristics
Weight
Selecting print media
Paper
 Labels
 Storing print media
Card stock
 Print area
Tools required
Avoiding jams
 Acronyms
 Diagnostic information Start
Symptom tables
Service errors 9xx.xx’s
User status and attendance messages
 Understanding the printer operator panel
Menu
Stop
Navigation buttons
 Understanding the menus
 Power-On Self Test Post sequence
128MB 449MH
 High-capacity feeder 2000-sheet symptoms
Symptom tables
Base printer symptoms
 Paper tray symptoms
Duplex option symptoms
Envelope feeder symptoms
Go to Input trays service check on
 Diagnostic information
 Messages and error codes
Service error codes
 Go to 920.xx-Cold fuser
 Desired temperature Noisy thermistor signal
 During steady state Fuser not receiving AC power
 Service error codes
 Chickens for slope Noisy thermistor signal
 Service error codes
 Go to 922.xx-Cold fuser
 922 Hot roll reached final Low wattage or incorrect lamp
 922 Hot roll did not reach Low wattage or incorrect lamp
 922 Hot roll took too long to Low wattage or incorrect lamp
 922 Hot roll timed out Low wattage or incorrect lamp
 To reach desired Excessive load on the fuser
 Go to 923.xx-Hot fuser
Go to 924.xx-Hot fuser
 Go to 925.xx-Hot fuser
 Go to Main fan on
 Go to Printhead service
Go to Cartridge fan service
Go to Toner sensor service
 Go to Main drive service
 Go toMain drive service
See Low voltage power
Board. See System board
Inner shield removal on
 Go to 950.00 through
Eprom mismatch failure on
2-77. or go to
Through 950.60 Eprom
 Cover removal on
Upper front cover removal
On page 4-11 or Upper front
 Assembly removal on
See Interconnect card
 Following system board, duplex
 Error Sub Display text Description/action Code
User status displays
 Error Sub Primary message Description/action Code
User attendance messages
 May be a poor connection or a hardware failure
 Go to StapleSmart finisher service check on
StapleSmart finisher service check on
 Check on page 2-113 or Input trays service check on
 Following occurs
 Or reconnect it
 Button assembly service check on
 Actions may be taken
 Reset Standard USB Port
 Jobs may not be restored
 Formatted Scheduled Maintenance
Go to Scheduled maintenance on
 User line 2 link messages
Check device connection messages
User message Explanation
User status message Explanation
 Error Sub Description Possible causes Action Code Codes
Input sensor service
Go to Input sensor service
Sensor Test input tray on
 Drive service check on
Go to Cover closed switch
Cable service check on
Go to Fuser exit sensor
 See Fuser assembly
Sensor service check on
To Fuser exit sensor
Removal on
 Not be functioning correctly
 Functioning properly. Go to
 499,999 Diagnostic information
 Preserve data
 Assembly removal on
 Assembly removal on
 Turn media over to reduce
 Between 0 and 99,999 202 Is covering exit
 Assembly removal on
 Between 100,000 199,999 202 Is covering exit
 Assembly removal on
 Bounced. Fuser
 Assembly removal on
 Assembly removal on
 Assembly removal on
 Count between 400,000 499,999 202 Is covering the exit
 Assembly removal on
 Assembly removal on
 Assembly removal on
 Count is not available 202 Is covering the exit
 Jam displayed on
Jam displays on
Operator panel on
 Pass. See Duplex Feed
Duplex Feed 2 on
 Continue selected
 Error Sub Description Possible causes Action Code Codes
 Roll assembly removal on
Tray autocompensator pick
 Problems with excessive static electricity buildup
Service checks
Bin mailbox service check
 Xx Paper Jam-Check Bin 1 displays
Bin x is Full-message that bin x is full does not display
 Xx Service Error displays
Ready-Binx Full displays and paper feeds into bin
 Xx Error code service check
 Main fan
Xx Fan service check
Cartridge fan service check
 Through 950.29 Eprom mismatch failure
Panel board. See Operator panel board removal on
 Through 950.60 Eprom mismatch failure
Model Board bar code Corresponds to P/N…
 Charge roll service check
See System board and inner shield removal on
 Cover closed switch/cable service check
Dead machine service check
Switch status
Pin number Cover open Cover closed
 Voltage on CN2-1 on the LVPS. The voltage should measure
 23x.xx jam code Jam location
Duplex option service check
Duplex paper jams
 Xx Jam displays on the operator panel
Xx Jam displayed on operator panel
 Envelope feeder service check
Error codes on
 Xx Service Error, envelopes fail to feed from the hopper
 Xx Paper Jam displays, envelope stops in feeder paper path
 Fuser service checks
Xx-Cold fuser service check
Redrive assembly removal on
Connector locations at Low voltage power supply on
 Lvps assembly. See Low voltage power supply removal on
System board assembly. See System board and inner shield
Fuser assembly. See Fuser assembly removal on
LVPS. See Low voltage power supply removal on
 Xx-Cold fuser check
Connector locations at Low voltage power supply removal on
Cover assembly.Fuser narrow media sensor removal on
 Board. See System board and inner shield removal on
Xx-Hot fuser service check
Cover assembly see Fuser narrow media sensor removal on
 Fuser assembly removal on page 4-26. If incorrect, replace
 Sensor removal on
Fuser exit sensor service check
Fuser exit and fuser narrow media sensor status chart
 Fuser narrow media sensor removal on
Fuser narrow media sensor service check
Fuser exit and fuser narrow media sensor status check
 Fuser solenoid service check
Assembly. See Fuser assembly removal on
 High-capacity feeder input tray service check
 Capacity feeder option control board
 Paper out sensor flag
 Elevator moves in one direction only
 Paper size switch not selecting paper size that is selected
Pin Color Paper size
 High-capacity output stacker service check
Excessive noise or vibration
 High-capacity output stacker option
 Input sensor service check
Input trays service check
Xx Paper Jam Check Bin x, Post incomplete
Optional 250-sheet and 500-sheet trays
 Tray x Empty displays when tray x has paper in the tray
Printer does not recognize Tray x is installed
 Interconnect card service check
Paper from Tray x does not reach the pass thru sensor
 Main drive service check
Xx Paper Jam user
 No buttons work
Operator panel service check
One or more operator panel buttons fail
 Operator panel display
 Options service check
Error Code 976.xx Network Card x x=Network card 1, 2, or
Error Code 977.xx Network Card
Flash Memory Options
 Output bin sensor standard tray service check
Standard Bin message
 Output expander service check
 Service Bin
Xx Paper Jam-Check Bin x, Post incomplete
 Double feeding paper
Paper feed service check
Failures occur mainly near the bottom of the stack of paper
 Paper size sensing service check
Paper fails to feed from the multipurpose tray
 Paper activate springs and ITC switches
 Printer does not recognize the paper size selected
 Parallel port service check
Print quality service check
Print quality-all black
Run the Parallel Wrap tests on
 Print quality-blank
Print quality-random marks
 Print quality-blurred or fuzzy print
Print quality-background
 Print quality-banding
 Print quality-black bands on outer edges
Print quality-residual image
 Print quality-light print
Print quality-toner on backside of printed
 Service error code Explanation
Printhead service check
Signature button assembly service check
 Diagnostic information
Page
 Diagnostic information
 System board service check
 Toner sensor service check
 Transfer roll service check
Quality-background on
 Diagnostic aids
Accessing service menus
See Diagnostics mode on page 3-2 for more
See Configuration menu Config Menu on
 Available tests
Diagnostics mode
Entering Diagnostics mode
 See Disk Test/Clean on
See Defaults on
See Engine Setting 1 through 4 on
See Configuration ID on
 Exiting Diagnostics mode
 Quick Test
Variable Description Value Direction of change
 Select Single or Continuous
Input source tests
Print quality pages Prt Quality Pgs
 Dram Test
Panel Test
Button Test
 Cache Test
Parallel Wrap tests
 Serial Wrap tests
Quick Test duplex
 Top Margin duplex
Sensor Test duplex
 Motor Test duplex
Duplex Motor AA BB CC DD EE FF
 Duplex Feed
 Feed Tests input tray
Sensor Test input tray
 Order sheets Output bins Are fed
Feed Tests output bins
Feed To All Bins
 Sensor Test standard output bin
Sensor Test Output Expander
 Diverter Test
Sensor Test high capacity output stacker
Sensor Tests 5-bin mailbox
 Diagnostic aids
 Base Sensor Test
Quick Disk Test
 Disk Test/Clean
Flash Test
 Defaults
Engine Setting 1 through Model Name
Count
Perm Page Count permanent page count
 Edge to Edge
Configuration ID
Parallel strobe adjustment Par x Strobe Adj
 EP Defaults
Fuser Temperature Fuser Temp
Gap Adjust
Fuser Page Count
 Display Log
Print Log
 Exit Diagnostics
Clear Log
 Configuration menu Config Menu
Entering Configuration Menu
Maintenance page count Maint Cnt Value
Available menus
 Maintenance page counter reset Reset Maint Cnt
Print quality pages Prt Quality Pgs
 Download Emuls Demo Mode
Panel Menus
Ppds Emulation
Paper source Size sensing
 Factory Defaults
Energy Conserve
Paper Prompts
Env Prompts
 Additional useful menu locations
 Menu settings
Printing menu settings
 Theory
Autocompensator operation
 Option microcode
Autoconnect cabling and connectors
Duplex Option
 Paper Jam 200/201
 Paper Jam Check MP Feeder
 Paper Jam Check Env Feeder
 23x and 24x jams
 201 Paper Jam Remove Cartridge
Page
 Paper Jam Open Rear Door
 23x Paper Jam Open Duplex Rear Door
 Diagnostic aids
 Repair information Handling ESD-sensitive parts
 Adjustment procedures
Fuser solenoid adjustment
Gap adjustment
Printhead assembly adjustment
 Step B
Paper alignment assembly adjustment
Step a
 Covers removals
Removal procedures
Fuser wiper cover assembly removal
 Redrive cap cover removal
Paper support removal
 Left door removal
 Redrive door
 Right cover removal
Remove the redrive cap. SeeRedrive cap cover removal on
Page
Page
 Upper front cover removal
 Installation notes
 Upper front cover latch removal
 Upper front cover outer bezel removal
 Multipurpose feeder/lower front cover assembly removal
 Left cover handle holder removal
Right cover handle holder removal
 Left and right frame extensions
 Remove the redrive assembly. See Redrive assembly removal on
Pass thru plate
 Laser cover removal
Page
 Bevel gear removal
 Installation
 Cartridge duct removal
 Developer drive assembly removal
 Developer drive coupler kit removal
ESD cover removal
 Fuser assembly removal
 Installation notes
 Remove the fuser. See Fuser assembly removal on
Fuser exit sensor removal
 Installation
 Spring replacement
Fuser exit sensor flag and spring removal
Page
 Remove the fuser assembly. See Fuser assembly removal on
Fuser lamp removal
 Description Fuser Lamp 115
40X0122
Fuser Lamp 220
40X0123
 Fuser narrow media sensor removal
 Replacement
 Fuser narrow media flag and spring removal
Page
 Fuser to Lvps AC cable removal
 Installation
Page
 Fuser top cover removal
Page
 Fuser transfer plate removal
 Gear release link removal
 High voltage power supply removal
Page
 Inner paper deflector assembly removal
 Input sensor removal
 Integrated tray autocompensator assembly removal
Page
 Integrated tray autocompensator pick roll assembly removal
 Installation
 Interconnect card assembly removal
 Low voltage power supply removal
Page
 Main fan removal
 Main drive assembly removal
Page
Page
 MPF arm assembly removal
 Installation note
MPF lower paper deflector
 MPF solenoid assembly removal
MPF pick tire removal
Page
Page
 Installation note
 Operator panel board removal
 Remove the left door. See Left door removal on
Operator panel buttons removal
Outer shield removal
 Paper alignment assembly removal
Page
 Paper bin full sensor flag removal
 Paper size sensing board removal
 Power takeoff shaft and spring removal
 Printhead removal
Remove the laser cover. See Laser cover removal on
 Redrive assembly removal
 Signature button contact assembly removal
 System board and inner shield removal
 Transfer roll assembly removal
Toner sensor removal
 Upper front cover hinge assembly removal
BAB
 Upper paper deflector assembly removal
 USB board assembly removal
4061-xx0
 Connector locations and connections Connections
System board
 Connector Pin no Signal
System board see System board on
 Narmedia
 Bldchall
 PSIZE2
 Connector Pin no Signal static
Autoconnect
 Fuser Board not a FRU Connectors
Fuser Board
 Stacker board
High-capacity output stacker board
High-capacity Pin
 High voltage power supply
Connector
CN no Signal
Interconnect card
 Low voltage power supply
Connector CN pin Signal
 Output expander control board
Page
 Connector locations and connections
Page
 Preventive maintenance
Safety inspection guide
Lubrication specifications
Scheduled maintenance
Page
 Parts catalog How to use this parts catalog
Model name Configuration Machine type
 Assembly 1 Covers
 Assembly 1 Covers
 Assembly 2 Frame
 Assembly 2 Frame
 Assembly 3 Frame
 Assembly 3 Frame
 Assembly 4 Frame
 Assembly 4 Frame
 Assembly 5 Printhead
 Assembly 5 Printhead
 Assembly 6 Paper feed-autocompensator
 Assembly 6 Paper feed-autocompensator
 Assembly 7 Paper feed-multipurpose feeder
 Assembly 7 Paper feed-multipurpose feeder
 Assembly 8 Paper feed-alignment
 Assembly 8 Paper feed-alignment
 7-19 has been removed from This document intentionally
 Assembly 10 Integrated 500-sheet paper tray
 10-1
 Assembly 11 Drives-Main drive and developer drive
 11-1
 Assembly 12 Hot roll fuser
 12-1
 Assembly 13 Transfer/charging
 13-1
 Assembly 14 Electronics-power supplies
 14-1
Page
 Assembly 15 Electronics-card assemblies
 Assembly 16 Electronics-shields
 16-1
 Assembly 17 Cabling diagrams
 Assembly 18 Cabling diagrams
 Assembly 19 Cabling diagrams
 19-1
 Assembly 20 Cabling diagrams
 20-1
 Assembly 21 Cabling diagrams
 Frame assembly with solenoid and cable
 42S ervice Manual
 Assembly 24 Optional 500-sheet paper drawer
 Assembly 25 Optional 500-sheet paper tray
 Assembly 26 Duplex option
20G0888 Duplex assembly-500-sheet
 Assembly 27 Envelope feeder
 48S ervice Manual
 Assembly 35 High-capacity feeder
 Assembly 35 High capacity feeder
 Assembly 36 High-capacity feeder
 36-1
 Assembly 37 High-capacity feeder
 Assembly 38 High-capacity feeder
 64S ervice Manual
 Index
Numerics
 Hardware Tests
 Fuser narrow media sensor flag and spring
 Buttons 2-106,4-67,7-3 description
Page
Page
Page
Page
 Part number index
 Redrive door assembly 250 sheet 000/010
Laser cable assembly
Laser printhead cable assembly
Printhead assembly includes all cables
 Part number index
Page
 Part number index
Page
 Part number index
Page
 500P 4061 Wiring diagram