Eneral information | Toshiba e-STUDIO500P instruction

1. G eneral information

T he e-S T UDIO 500P las er printers are letter quality page printers designed to attach to IB M-compatible pers onal computers and to most computer networks .

T he e-S T UDIO 500lP is available is the following models :

Model name	C onfiguration
e-S T UDIO 500P	Network

Maintenance approach

T he diagnos tic information in this manual leads you to the correct field replaceable unit (F R U) or part. Use the service error codes, us er s tatus mes s ages, us er error mess ages, service checks, and diagnos tic aids to determine the printer problem and repair the failure. After you complete the repair, perform tes ts as needed to verify the repair. S ee “ S tart” on page 2-1.

Options

T he following options are available. S ome options are not available in every country. C ontact your point of purchas e for options available in your country.

•Memory options of 128MB and 512 S DR AM

Media handling operations

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2000-sheet high-capacity feeder E nvelope feeder

Duplex Option

G eneral information 1-1

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Toshiba e-STUDIO500P manual Eneral information

Contents

Studio 500P 12G9609 United States Government Rights Table of contents Symptom tables Messages and error codesService checks Accessing service menus Diagnostics mode Diagnostic aids Additional useful menu locations Configuration menu Config Menu Removal procedures Handling ESD-sensitive parts -1 Adjustment procedures Connections Connector locations and connections Assembly 39 Kiosk-vertical and horizontal paper adapters Page Laser notices LaserAvis relatif à l’utilisation de laser Avvertenze sui prodotti laser Avisos sobre el láserDeclaração sobre Laser Lasermeddelelse Laserinformatie Laser-melding Laser-notis Japanese Laser Notice Korean Laser Notice Consignes de sécurité Safety information Sicherheitshinweise Pautas de SeguridadInformações de Segurança Informació de Seguretat Definitions Preface Eneral information Onfigured model Resolution SpecificationsData streams Print speed and performance print speed Memory configuration Dimensions Description Height Width Depth Weight Printer Studio 500POpti ons Duplex 500 page option 15.6 23.4 11 lb Electrical specifications Power requirementsLow voltage model High voltage model Acoustics Environment Media s pecifications Xecutive Folio1 Tatement1 Universal2 ¾ E nvelope Nvelope Page Grain long 20 to 36 lb bond Weight Paper characteristicsSelecting print media Paper Labels Card stock Storing print media Tools required Avoiding jamsPrint area Acronyms Symptom tables Diagnostic information StartService errors 9xx.xx’s User status and attendance messages Menu Understanding the printer operator panelStop Navigation buttons Understanding the menus 128MB 449MH Power-On Self Test Post sequence Symptom tables Base printer symptomsHigh-capacity feeder 2000-sheet symptoms Duplex option symptoms Paper tray symptomsEnvelope feeder symptoms Go to Input trays service check on Diagnostic information Service error codes Messages and error codes Go to 920.xx-Cold fuser Desired temperature Noisy thermistor signal During steady state Fuser not receiving AC power Service error codes Chickens for slope Noisy thermistor signal Service error codes Go to 922.xx-Cold fuser 922 Hot roll reached final Low wattage or incorrect lamp 922 Hot roll did not reach Low wattage or incorrect lamp 922 Hot roll took too long to Low wattage or incorrect lamp 922 Hot roll timed out Low wattage or incorrect lamp To reach desired Excessive load on the fuser Go to 924.xx-Hot fuser Go to 923.xx-Hot fuser Go to 925.xx-Hot fuser Go to Main fan on Go to Cartridge fan service Go to Toner sensor serviceGo to Printhead service Go to Main drive service See Low voltage power Go toMain drive serviceBoard. See System board Inner shield removal on Eprom mismatch failure on Go to 950.00 through2-77. or go to Through 950.60 Eprom Upper front cover removal On page 4-11 or Upper frontCover removal on See Interconnect card Assembly removal on Following system board, duplex User status displays Error Sub Display text Description/action Code User attendance messages Error Sub Primary message Description/action Code May be a poor connection or a hardware failure StapleSmart finisher service check on Go to StapleSmart finisher service check on Check on page 2-113 or Input trays service check on Following occurs Or reconnect it Button assembly service check on Actions may be taken Reset Standard USB Port Jobs may not be restored Go to Scheduled maintenance on Formatted Scheduled Maintenance Check device connection messages User line 2 link messagesUser message Explanation User status message Explanation Input sensor service Error Sub Description Possible causes Action Code CodesGo to Input sensor service Sensor Test input tray on Go to Cover closed switch Drive service check onCable service check on Go to Fuser exit sensor Sensor service check on See Fuser assemblyTo Fuser exit sensor Removal on Not be functioning correctly Functioning properly. Go to 499,999 Diagnostic information Preserve data Assembly removal on Assembly removal on Turn media over to reduce Between 0 and 99,999 202 Is covering exit Assembly removal on Between 100,000 199,999 202 Is covering exit Assembly removal on Bounced. Fuser Assembly removal on Assembly removal on Assembly removal on Count between 400,000 499,999 202 Is covering the exit Assembly removal on Assembly removal on Assembly removal on Count is not available 202 Is covering the exit Jam displays on Operator panel onJam displayed on Duplex Feed 2 on Pass. See Duplex Feed Continue selected Error Sub Description Possible causes Action Code Codes Tray autocompensator pick Roll assembly removal on Service checks Bin mailbox service checkProblems with excessive static electricity buildup Bin x is Full-message that bin x is full does not display Xx Paper Jam-Check Bin 1 displays Ready-Binx Full displays and paper feeds into bin Xx Service Error displays Xx Error code service check Xx Fan service check Cartridge fan service checkMain fan Panel board. See Operator panel board removal on Through 950.29 Eprom mismatch failure Model Board bar code Corresponds to P/N… Through 950.60 Eprom mismatch failure See System board and inner shield removal on Charge roll service check Dead machine service check Cover closed switch/cable service checkSwitch status Pin number Cover open Cover closed Voltage on CN2-1 on the LVPS. The voltage should measure Duplex option service check Duplex paper jams23x.xx jam code Jam location Xx Jam displayed on operator panel Xx Jam displays on the operator panel Error codes on Envelope feeder service check Xx Service Error, envelopes fail to feed from the hopper Xx Paper Jam displays, envelope stops in feeder paper path Xx-Cold fuser service check Fuser service checksRedrive assembly removal on Connector locations at Low voltage power supply on System board assembly. See System board and inner shield Lvps assembly. See Low voltage power supply removal onFuser assembly. See Fuser assembly removal on LVPS. See Low voltage power supply removal on Connector locations at Low voltage power supply removal on Cover assembly.Fuser narrow media sensor removal onXx-Cold fuser check Xx-Hot fuser service check Cover assembly see Fuser narrow media sensor removal onBoard. See System board and inner shield removal on Fuser assembly removal on page 4-26. If incorrect, replace Fuser exit sensor service check Fuser exit and fuser narrow media sensor status chartSensor removal on Fuser narrow media sensor service check Fuser exit and fuser narrow media sensor status checkFuser narrow media sensor removal on Assembly. See Fuser assembly removal on Fuser solenoid service check High-capacity feeder input tray service check Capacity feeder option control board Paper out sensor flag Elevator moves in one direction only Pin Color Paper size Paper size switch not selecting paper size that is selected Excessive noise or vibration High-capacity output stacker service check High-capacity output stacker option Input trays service check Input sensor service checkXx Paper Jam Check Bin x, Post incomplete Optional 250-sheet and 500-sheet trays Printer does not recognize Tray x is installed Tray x Empty displays when tray x has paper in the tray Paper from Tray x does not reach the pass thru sensor Interconnect card service check Xx Paper Jam user Main drive service check Operator panel service check One or more operator panel buttons failNo buttons work Operator panel display Error Code 976.xx Network Card x x=Network card 1, 2, or Options service checkError Code 977.xx Network Card Flash Memory Options Standard Bin message Output bin sensor standard tray service check Output expander service check Xx Paper Jam-Check Bin x, Post incomplete Service Bin Paper feed service check Failures occur mainly near the bottom of the stack of paperDouble feeding paper Paper fails to feed from the multipurpose tray Paper size sensing service check Paper activate springs and ITC switches Printer does not recognize the paper size selected Print quality service check Parallel port service checkPrint quality-all black Run the Parallel Wrap tests on Print quality-random marks Print quality-blank Print quality-background Print quality-blurred or fuzzy print Print quality-banding Print quality-residual image Print quality-black bands on outer edges Print quality-toner on backside of printed Print quality-light print Printhead service check Signature button assembly service checkService error code Explanation Diagnostic information Page Diagnostic information System board service check Toner sensor service check Quality-background on Transfer roll service check Accessing service menus Diagnostic aidsSee Diagnostics mode on page 3-2 for more See Configuration menu Config Menu on Diagnostics mode Entering Diagnostics modeAvailable tests See Defaults on See Disk Test/Clean onSee Engine Setting 1 through 4 on See Configuration ID on Exiting Diagnostics mode Variable Description Value Direction of change Quick Test Input source tests Print quality pages Prt Quality PgsSelect Single or Continuous Panel Test Button TestDram Test Parallel Wrap tests Cache Test Quick Test duplex Serial Wrap tests Sensor Test duplex Top Margin duplex Duplex Motor AA BB CC DD EE FF Motor Test duplex Duplex Feed Sensor Test input tray Feed Tests input tray Feed Tests output bins Feed To All BinsOrder sheets Output bins Are fed Sensor Test Output Expander Sensor Test standard output bin Sensor Test high capacity output stacker Sensor Tests 5-bin mailboxDiverter Test Diagnostic aids Quick Disk Test Base Sensor Test Flash Test Disk Test/Clean Engine Setting 1 through Model Name DefaultsCount Perm Page Count permanent page count Configuration ID Parallel strobe adjustment Par x Strobe AdjEdge to Edge Fuser Temperature Fuser Temp EP DefaultsGap Adjust Fuser Page Count Print Log Display Log Clear Log Exit Diagnostics Entering Configuration Menu Configuration menu Config MenuMaintenance page count Maint Cnt Value Available menus Print quality pages Prt Quality Pgs Maintenance page counter reset Reset Maint Cnt Panel Menus Download Emuls Demo ModePpds Emulation Paper source Size sensing Energy Conserve Factory DefaultsPaper Prompts Env Prompts Additional useful menu locations Printing menu settings Menu settings Autocompensator operation Theory Autoconnect cabling and connectors Duplex OptionOption microcode Paper Jam 200/201 Paper Jam Check MP Feeder Paper Jam Check Env Feeder 23x and 24x jams 201 Paper Jam Remove Cartridge Page Paper Jam Open Rear Door 23x Paper Jam Open Duplex Rear Door Diagnostic aids Repair information Handling ESD-sensitive parts Fuser solenoid adjustment Adjustment proceduresGap adjustment Printhead assembly adjustment Paper alignment assembly adjustment Step aStep B Removal procedures Fuser wiper cover assembly removalCovers removals Paper support removal Redrive cap cover removal Left door removal Redrive door Remove the redrive cap. SeeRedrive cap cover removal on Right cover removalPage Page Upper front cover removal Installation notes Upper front cover latch removal Upper front cover outer bezel removal Multipurpose feeder/lower front cover assembly removal Right cover handle holder removal Left cover handle holder removal Left and right frame extensions Pass thru plate Remove the redrive assembly. See Redrive assembly removal on Laser cover removal Page Bevel gear removal Installation Cartridge duct removal Developer drive assembly removal ESD cover removal Developer drive coupler kit removal Fuser assembly removal Installation notes Fuser exit sensor removal Remove the fuser. See Fuser assembly removal on Installation Fuser exit sensor flag and spring removal Spring replacementPage Fuser lamp removal Remove the fuser assembly. See Fuser assembly removal on 40X0122 Description Fuser Lamp 115Fuser Lamp 220 40X0123 Fuser narrow media sensor removal Replacement Fuser narrow media flag and spring removal Page Fuser to Lvps AC cable removal Installation Page Fuser top cover removal Page Fuser transfer plate removal Gear release link removal High voltage power supply removal Page Inner paper deflector assembly removal Input sensor removal Integrated tray autocompensator assembly removal Page Integrated tray autocompensator pick roll assembly removal Installation Interconnect card assembly removal Low voltage power supply removal Page Main fan removal Main drive assembly removal Page Page MPF arm assembly removal MPF lower paper deflector Installation note MPF pick tire removal MPF solenoid assembly removalPage Page Installation note Operator panel board removal Operator panel buttons removal Outer shield removalRemove the left door. See Left door removal on Paper alignment assembly removal Page Paper bin full sensor flag removal Paper size sensing board removal Power takeoff shaft and spring removal Remove the laser cover. See Laser cover removal on Printhead removal Redrive assembly removal Signature button contact assembly removal System board and inner shield removal Toner sensor removal Transfer roll assembly removal BAB Upper front cover hinge assembly removal Upper paper deflector assembly removal 4061-xx0 USB board assembly removal System board Connector locations and connections Connections System board see System board on Connector Pin no Signal Narmedia Bldchall PSIZE2 Autoconnect Connector Pin no Signal static Fuser Board Fuser Board not a FRU Connectors High-capacity output stacker board High-capacity PinStacker board Connector High voltage power supplyCN no Signal Interconnect card Connector CN pin Signal Low voltage power supply Output expander control board Page Connector locations and connections Page Safety inspection guide Preventive maintenanceLubrication specifications Scheduled maintenancePage Model name Configuration Machine type Parts catalog How to use this parts catalog Assembly 1 Covers Assembly 1 Covers Assembly 2 Frame Assembly 2 Frame Assembly 3 Frame Assembly 3 Frame Assembly 4 Frame Assembly 4 Frame Assembly 5 Printhead Assembly 5 Printhead Assembly 6 Paper feed-autocompensator Assembly 6 Paper feed-autocompensator Assembly 7 Paper feed-multipurpose feeder Assembly 7 Paper feed-multipurpose feeder Assembly 8 Paper feed-alignment Assembly 8 Paper feed-alignment 7-19 has been removed from This document intentionally Assembly 10 Integrated 500-sheet paper tray 10-1 Assembly 11 Drives-Main drive and developer drive 11-1 Assembly 12 Hot roll fuser 12-1 Assembly 13 Transfer/charging 13-1 Assembly 14 Electronics-power supplies 14-1 Page Assembly 15 Electronics-card assemblies Assembly 16 Electronics-shields 16-1 Assembly 17 Cabling diagrams Assembly 18 Cabling diagrams Assembly 19 Cabling diagrams 19-1 Assembly 20 Cabling diagrams 20-1 Assembly 21 Cabling diagrams Frame assembly with solenoid and cable 42S ervice Manual Assembly 24 Optional 500-sheet paper drawer Assembly 25 Optional 500-sheet paper tray 20G0888 Duplex assembly-500-sheet Assembly 26 Duplex option Assembly 27 Envelope feeder 48S ervice Manual Assembly 35 High-capacity feeder Assembly 35 High capacity feeder Assembly 36 High-capacity feeder 36-1 Assembly 37 High-capacity feeder Assembly 38 High-capacity feeder 64S ervice Manual Numerics Index Hardware Tests Fuser narrow media sensor flag and spring Buttons 2-106,4-67,7-3 description Page Page Page Page Part number index Laser cable assembly Redrive door assembly 250 sheet 000/010Laser printhead cable assembly Printhead assembly includes all cables Part number index Page Part number index Page Part number index Page 500P 4061 Wiring diagram