User attendance messages—paper jams and paper handling errors (2xx.xx)

Error

Sub

Description

Possible causes

Action

code

codes

 

 

 

 

 

 

 

 

 

 

 

 

201

.22

Page did not reach exit

Page jammed on fuser input guide.

Check fuser entry guide for

 

 

sensor. Fuser page

• Page did not enter or exit fuser nip

 

toner build up.

 

 

count between 200,000

Check fuser for wear or

 

 

 

cleanly.

 

 

and 299,999.

 

 

 

• Exit sensor not functioning correctly.

 

contamination. If a problem

 

 

 

 

 

 

 

 

is found, replace the fuser

 

 

 

 

 

 

 

 

 

 

 

 

assembly. See “Fuser

 

 

 

 

 

 

assembly removal” on

 

 

 

 

 

 

page 4-26.

 

 

 

 

 

The fuser exit sensor may

 

 

 

 

 

 

not be functioning properly.

 

 

 

 

 

 

Go to “Fuser exit sensor

 

 

 

 

 

 

service check” on

 

 

 

 

 

 

page 2-92.

 

 

 

 

 

201

.24

Expected wide page not

• Page did not enter or exit fuser nip

• If label media, ensure front

 

 

detected by narrow

 

cleanly.

 

edge meets 1/8 inch

 

 

media sensor, possible

Narrow media sensor not functioning

 

requirement.

 

 

accordion jam. Fuser

Check fuser for wear or

 

 

 

correctly.

 

 

page count between

 

 

 

Actual page is narrow when wide

 

contamination. If problem is

 

 

200,000 and 299,999

 

 

 

 

found, replace the fuser

 

 

 

 

page was expected.

 

 

 

 

 

 

assembly. See “Fuser

 

 

 

 

 

 

 

 

 

 

 

 

assembly removal” on

 

 

 

 

 

 

page 4-26.

 

 

 

 

 

• If media is narrow, then turn

 

 

 

 

 

 

off first sheet detection

 

 

 

 

 

 

(engine settings 3 = 16). In

 

 

 

 

 

 

Diagnostics mode, select

 

 

 

 

 

 

PRINTER SETUP and

 

 

 

 

 

 

Engine Setting 3.

 

 

 

 

 

The fuser narrow media

 

 

 

 

 

 

sensor may not be

 

 

 

 

 

 

functioning properly. Go to

 

 

 

 

 

 

“Fuser narrow media

 

 

 

 

 

 

sensor service check” on

 

 

 

 

 

 

page 2-93.

 

 

 

 

 

 

 

201

.30

Page did not reach exit

Page jammed on fuser input guide.

Check the fuser entry guide

 

 

sensor. Fuser page

• Page did not enter or exit fuser nip

 

for toner build up.

 

 

count between 300,000

 

 

 

 

 

cleanly.

Check fuser for wear or

 

 

and 399,999

 

 

 

• Exit sensor not functioning correctly.

 

contamination. If a problem

 

 

 

 

 

 

 

 

is found, replace the fuser

 

 

 

 

 

 

 

 

 

 

 

 

assembly. See “Fuser

 

 

 

 

 

 

assembly removal” on

 

 

 

 

 

 

page 4-26.

 

 

 

 

 

The fuser exit sensor may

 

 

 

 

 

 

not be functioning properly.

 

 

 

 

 

 

Go to “Fuser exit sensor

 

 

 

 

 

 

service check” on

 

 

 

 

 

 

page 2-92.

 

 

 

 

 

201

.31

Main drive motor

Main drive motor not working.

Check the motor connections to

 

 

identification failed.

 

 

motor and system board. If no

 

 

Fuser page count

 

 

problem is found, go to “Main

 

 

between 300,000 and

 

 

drive service check” on

 

 

399,999.

 

 

page 2-105.

 

 

 

 

 

 

 

2-48Service Manual

Page 84
Image 84
Toshiba e-STUDIO500P manual Functioning properly. Go to