User attendance messages—paper jams and paper handling errors (2xx.xx)

Error

Sub

Description

Possible causes

Action

code

codes

 

 

 

 

 

 

 

 

 

 

 

 

200

.08

Input sensor covered too

Paper pre-staged in path.

Check MPF and friction pad.

 

 

quickly

Bouncy input sensor.

• Fan media and stack flat in

 

 

 

 

 

 

 

 

 

tray or MPF.

 

 

 

 

 

Use different media.

 

 

 

 

 

200

.09

Did not receive proper

Motor connections

Check the main drive motor

 

 

motor feedback to start

 

 

cable connections.

 

 

laser servo.

 

 

If no problem is found with

 

 

 

 

 

 

 

 

 

 

motor connections, go to “Main

 

 

 

 

 

drive service check” on

 

 

 

 

 

page 2-105.

 

 

 

 

 

 

200

.10

Printhead motor not

Printhead lock signal not working.

Go to “Printhead service

 

 

locked when page

Printhead control not working.

check” on page 2-122.

 

 

crosses input sensor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

200

.11

Printhead motor fell out

Paper pre-staged in path.

Go to “Printhead service

 

 

of lock after page arrives

Lock signal went away.

check” on page 2-122.

 

 

at input sensor

 

 

 

 

 

 

 

 

 

 

 

 

 

200

.13

Input sensor covered

Page still covering input sensor.

Go to “Input sensor service

 

 

during warm-up

 

 

check” on page 2-102.

 

 

sequence.

 

 

 

 

 

 

 

 

 

200

.16

Main drive motor error

Main drive motor not working.

Go to “Main drive service

 

 

possibly due to

 

 

check” on page 2-105.

 

 

mechanical load.

 

 

 

 

 

 

 

 

 

 

200

.32

Detected cover switch

Upper cover not fully closed.

Go to “Cover closed switch/

 

 

bounce.

Cover switch not functioning

cable service check” on

 

 

 

page 2-80.

 

 

 

 

correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

201

.00

Page did not reach exit

Page jammed on fuser input guide.

Check fuser entry guide for

 

 

sensor. Fuser page

• Page did not enter or exit fuser nip

 

toner build up.

 

 

count between 0 and

 

 

 

 

 

cleanly.

Check fuser for wear or

 

 

99,999.

 

 

 

• Exit sensor not functioning correctly.

 

contamination. If problem is

 

 

 

 

 

 

 

 

found, replace the fuser

 

 

 

 

 

 

 

 

 

 

 

 

assembly. See “Fuser

 

 

 

 

 

 

assembly removal” on

 

 

 

 

 

 

page 4-26.

 

 

 

 

 

The fuser exit sensor may

 

 

 

 

 

 

not be functioning properly.

 

 

 

 

 

 

Go to “Fuser exit sensor

 

 

 

 

 

 

service check” on

 

 

 

 

 

 

page 2-92.

 

 

 

 

 

201

.01

Main drive motor

Main drive motor not working.

Check motor connections to

 

 

identification failed.

 

 

motor and system board. If no

 

 

Fuser page count

 

 

problem is found, go to “Main

 

 

between 0 and 99,999.

 

 

drive service check” on

 

 

 

 

 

page 2-105.

 

 

 

 

 

 

 

Diagnostic information 2-45

Page 81
Image 81
Toshiba e-STUDIO500P Drive service check on, Go to Cover closed switch, Cable service check on, Go to Fuser exit sensor