Toshiba e-STUDIO500P manual 499,999 Diagnostic information

User attendance messages—paper jams and paper handling errors (2xx.xx)

Error	Sub	Description	Possible causes		Action
code	codes
201	.32	Page did not reach exit	•	Page jammed on fuser input guide.	•	Check the fuser entry guide
		sensor. Fuser page	• Page did not enter or exit fuser nip			for toner build up.
		count between 300,000			•	Check the fuser for wear or
				cleanly.
		and 399,999.
			• Exit sensor not functioning correctly.			contamination. If a problem
						is found, replace the fuser
						assembly. See “Fuser
						assembly removal” on
						page 4-26.
					•	The fuser exit sensor may
						not be functioning properly.
						Go to “Fuser exit sensor
						service check” on
						page 2-92.
201	.34	Expected wide page not	• Page did not enter or exit fuser nip		• If label media, ensure front
		detected by narrow		cleanly.		edge meets 1/8 inch
		media sensor, possible	•	Narrow media sensor not functioning		requirement.
		accordion jam. Fuser			•	Check the fuser for wear or
				correctly.
		page count between
			•	Actual page is narrow when wide		contamination. If a problem
		300,000 and 399,999.
						is found, replace the fuser
				page was expected.
						assembly. See“Fuser
						assembly removal” on
						page 4-26.
					• If media is narrow, then turn
						off first sheet detection
						(engine settings 3 = 16). In
						Diagnostics mode, select
						PRINTER SETUP and
						Engine Setting 3.
					•	The fuser narrow media
						sensor may not be
						functioning properly. Go to
						“Fuser narrow media
						sensor service check” on
						page 2-93.
201	.40	Page did not reach exit	•	Page jammed on fuser input guide.	•	Check fuser entry guide for
		sensor. Fuser page	• Page did not enter or exit fuser nip			toner build up.
		count between 400,000
				cleanly.	•	Check the fuser for wear or
		and 499,999.
			• Exit sensor not functioning correctly.			contamination. If a problem
						is found, replace the fuser
						assembly. See “Fuser
						assembly removal” on
						page 4-26.
					•	The fuser exit sensor may
						not be functioning properly.
						Go to “Fuser exit sensor
						service check” on
						page 2-92.
201	.41	Main drive motor	Main drive motor not working.		Check the motor connections to
		identification failed.			motor and system board. If no
		Fuser page count			problem is found, go to “Main
		between 400,000 and			drive service check” on
		499,999.			page 2-105.

Diagnostic information 2-49