Following system board, duplex | Toshiba e-STUDIO500P instruction

Service error codes (9xx.xx) (continued)

	Error	Sub	Display text	Description	Action
	code	codes	Display text	Description	Action
	code	codes

	980	.00	Unreliable comma to	The engine is experiencing unreliable	Service errors 980 thru 984
			Paperport device	communications to the specified device.	<device> can be one of the
					following: system board, duplex,
					following: system board, duplex,
	981	.00	Interface protocol	The engine protocol violation detected by	tray x (1, 2, 3, 4, or 5), envelope
			violation by engine	the specified device.	feeder or output bin.

	982	.xx	Paperport	Communications error detected by the
			communication error	specified device.

	983	.00	Invalid command	Invalid command received by the
			received by device	specified device.

	984	.00	Invalid command	Invalid command parameter received by
			parameter received by	the specified device.
			device

	990	.00	General device	Indicates an equipment check condition	Service errors 980 thru 984
			equipment check	has occurred in the specified device, but	<device> can be one of the
				the device is unable to identify the exact	following: system board, duplex,
				component failure.	tray x (1, 2, 3, 4, or 5), envelope
					feeder or output bin.
	991	.00	Device system card	The specified device has detected an	feeder or output bin.
	991	.00	Device system card	The specified device has detected an
			failed basic assurance	equipment check in its system card.
			test

2-30Service Manual

Image 66

Toshiba e-STUDIO500P manual Following system board, duplex

Contents

Studio 500P United States Government Rights 12G9609 Table of contents Symptom tables Messages and error codesService checks Diagnostic aids Accessing service menus Diagnostics mode Configuration menu Config Menu Additional useful menu locations Handling ESD-sensitive parts -1 Adjustment procedures Removal procedures Connector locations and connections Connections Assembly 39 Kiosk-vertical and horizontal paper adapters Page Laser notices LaserAvis relatif à l’utilisation de laser Avvertenze sui prodotti laser Avisos sobre el láserDeclaração sobre Laser Laserinformatie Lasermeddelelse Laser-notis Laser-melding Japanese Laser Notice Korean Laser Notice Safety information Consignes de sécurité Sicherheitshinweise Pautas de SeguridadInformações de Segurança Informació de Seguretat Preface Definitions Eneral information Onfigured model Data streams SpecificationsResolution Print speed and performance print speed Memory configuration Dimensions Description Height Width Depth Weight Printer Studio 500POpti ons Duplex 500 page option 15.6 23.4 11 lb Low voltage model Power requirementsElectrical specifications High voltage model Environment Acoustics Media s pecifications Xecutive Folio1 Tatement1 Universal2 ¾ E nvelope Nvelope Page Grain long 20 to 36 lb bond Selecting print media Paper characteristicsWeight Paper Labels Storing print media Card stock Tools required Avoiding jamsPrint area Acronyms Service errors 9xx.xx’s Diagnostic information StartSymptom tables User status and attendance messages Stop Understanding the printer operator panelMenu Navigation buttons Understanding the menus Power-On Self Test Post sequence 128MB 449MH Symptom tables Base printer symptomsHigh-capacity feeder 2000-sheet symptoms Envelope feeder symptoms Paper tray symptomsDuplex option symptoms Go to Input trays service check on Diagnostic information Messages and error codes Service error codes Go to 920.xx-Cold fuser Desired temperature Noisy thermistor signal During steady state Fuser not receiving AC power Service error codes Chickens for slope Noisy thermistor signal Service error codes Go to 922.xx-Cold fuser 922 Hot roll reached final Low wattage or incorrect lamp 922 Hot roll did not reach Low wattage or incorrect lamp 922 Hot roll took too long to Low wattage or incorrect lamp 922 Hot roll timed out Low wattage or incorrect lamp To reach desired Excessive load on the fuser Go to 923.xx-Hot fuser Go to 924.xx-Hot fuser Go to 925.xx-Hot fuser Go to Main fan on Go to Cartridge fan service Go to Toner sensor serviceGo to Printhead service Go to Main drive service Board. See System board Go toMain drive serviceSee Low voltage power Inner shield removal on 2-77. or go to Go to 950.00 throughEprom mismatch failure on Through 950.60 Eprom Upper front cover removal On page 4-11 or Upper frontCover removal on Assembly removal on See Interconnect card Following system board, duplex Error Sub Display text Description/action Code User status displays Error Sub Primary message Description/action Code User attendance messages May be a poor connection or a hardware failure Go to StapleSmart finisher service check on StapleSmart finisher service check on Check on page 2-113 or Input trays service check on Following occurs Or reconnect it Button assembly service check on Actions may be taken Reset Standard USB Port Jobs may not be restored Formatted Scheduled Maintenance Go to Scheduled maintenance on User message Explanation User line 2 link messagesCheck device connection messages User status message Explanation Go to Input sensor service Error Sub Description Possible causes Action Code CodesInput sensor service Sensor Test input tray on Cable service check on Drive service check onGo to Cover closed switch Go to Fuser exit sensor To Fuser exit sensor See Fuser assemblySensor service check on Removal on Not be functioning correctly Functioning properly. Go to 499,999 Diagnostic information Preserve data Assembly removal on Assembly removal on Turn media over to reduce Between 0 and 99,999 202 Is covering exit Assembly removal on Between 100,000 199,999 202 Is covering exit Assembly removal on Bounced. Fuser Assembly removal on Assembly removal on Assembly removal on Count between 400,000 499,999 202 Is covering the exit Assembly removal on Assembly removal on Assembly removal on Count is not available 202 Is covering the exit Jam displays on Operator panel onJam displayed on Pass. See Duplex Feed Duplex Feed 2 on Continue selected Error Sub Description Possible causes Action Code Codes Roll assembly removal on Tray autocompensator pick Service checks Bin mailbox service checkProblems with excessive static electricity buildup Xx Paper Jam-Check Bin 1 displays Bin x is Full-message that bin x is full does not display Xx Service Error displays Ready-Binx Full displays and paper feeds into bin Xx Error code service check Xx Fan service check Cartridge fan service checkMain fan Through 950.29 Eprom mismatch failure Panel board. See Operator panel board removal on Through 950.60 Eprom mismatch failure Model Board bar code Corresponds to P/N… Charge roll service check See System board and inner shield removal on Switch status Cover closed switch/cable service checkDead machine service check Pin number Cover open Cover closed Voltage on CN2-1 on the LVPS. The voltage should measure Duplex option service check Duplex paper jams23x.xx jam code Jam location Xx Jam displays on the operator panel Xx Jam displayed on operator panel Envelope feeder service check Error codes on Xx Service Error, envelopes fail to feed from the hopper Xx Paper Jam displays, envelope stops in feeder paper path Redrive assembly removal on Fuser service checksXx-Cold fuser service check Connector locations at Low voltage power supply on Fuser assembly. See Fuser assembly removal on Lvps assembly. See Low voltage power supply removal onSystem board assembly. See System board and inner shield LVPS. See Low voltage power supply removal on Connector locations at Low voltage power supply removal on Cover assembly.Fuser narrow media sensor removal onXx-Cold fuser check Xx-Hot fuser service check Cover assembly see Fuser narrow media sensor removal onBoard. See System board and inner shield removal on Fuser assembly removal on page 4-26. If incorrect, replace Fuser exit sensor service check Fuser exit and fuser narrow media sensor status chartSensor removal on Fuser narrow media sensor service check Fuser exit and fuser narrow media sensor status checkFuser narrow media sensor removal on Fuser solenoid service check Assembly. See Fuser assembly removal on High-capacity feeder input tray service check Capacity feeder option control board Paper out sensor flag Elevator moves in one direction only Paper size switch not selecting paper size that is selected Pin Color Paper size High-capacity output stacker service check Excessive noise or vibration High-capacity output stacker option Xx Paper Jam Check Bin x, Post incomplete Input sensor service checkInput trays service check Optional 250-sheet and 500-sheet trays Tray x Empty displays when tray x has paper in the tray Printer does not recognize Tray x is installed Interconnect card service check Paper from Tray x does not reach the pass thru sensor Main drive service check Xx Paper Jam user Operator panel service check One or more operator panel buttons failNo buttons work Operator panel display Error Code 977.xx Network Card Options service checkError Code 976.xx Network Card x x=Network card 1, 2, or Flash Memory Options Output bin sensor standard tray service check Standard Bin message Output expander service check Service Bin Xx Paper Jam-Check Bin x, Post incomplete Paper feed service check Failures occur mainly near the bottom of the stack of paperDouble feeding paper Paper size sensing service check Paper fails to feed from the multipurpose tray Paper activate springs and ITC switches Printer does not recognize the paper size selected Print quality-all black Parallel port service checkPrint quality service check Run the Parallel Wrap tests on Print quality-blank Print quality-random marks Print quality-blurred or fuzzy print Print quality-background Print quality-banding Print quality-black bands on outer edges Print quality-residual image Print quality-light print Print quality-toner on backside of printed Printhead service check Signature button assembly service checkService error code Explanation Diagnostic information Page Diagnostic information System board service check Toner sensor service check Transfer roll service check Quality-background on See Diagnostics mode on page 3-2 for more Diagnostic aidsAccessing service menus See Configuration menu Config Menu on Diagnostics mode Entering Diagnostics modeAvailable tests See Engine Setting 1 through 4 on See Disk Test/Clean onSee Defaults on See Configuration ID on Exiting Diagnostics mode Quick Test Variable Description Value Direction of change Input source tests Print quality pages Prt Quality PgsSelect Single or Continuous Panel Test Button TestDram Test Cache Test Parallel Wrap tests Serial Wrap tests Quick Test duplex Top Margin duplex Sensor Test duplex Motor Test duplex Duplex Motor AA BB CC DD EE FF Duplex Feed Feed Tests input tray Sensor Test input tray Feed Tests output bins Feed To All BinsOrder sheets Output bins Are fed Sensor Test standard output bin Sensor Test Output Expander Sensor Test high capacity output stacker Sensor Tests 5-bin mailboxDiverter Test Diagnostic aids Base Sensor Test Quick Disk Test Disk Test/Clean Flash Test Count DefaultsEngine Setting 1 through Model Name Perm Page Count permanent page count Configuration ID Parallel strobe adjustment Par x Strobe AdjEdge to Edge Gap Adjust EP DefaultsFuser Temperature Fuser Temp Fuser Page Count Display Log Print Log Exit Diagnostics Clear Log Maintenance page count Maint Cnt Value Configuration menu Config MenuEntering Configuration Menu Available menus Maintenance page counter reset Reset Maint Cnt Print quality pages Prt Quality Pgs Ppds Emulation Download Emuls Demo ModePanel Menus Paper source Size sensing Paper Prompts Factory DefaultsEnergy Conserve Env Prompts Additional useful menu locations Menu settings Printing menu settings Theory Autocompensator operation Autoconnect cabling and connectors Duplex OptionOption microcode Paper Jam 200/201 Paper Jam Check MP Feeder Paper Jam Check Env Feeder 23x and 24x jams 201 Paper Jam Remove Cartridge Page Paper Jam Open Rear Door 23x Paper Jam Open Duplex Rear Door Diagnostic aids Repair information Handling ESD-sensitive parts Gap adjustment Adjustment proceduresFuser solenoid adjustment Printhead assembly adjustment Paper alignment assembly adjustment Step aStep B Removal procedures Fuser wiper cover assembly removalCovers removals Redrive cap cover removal Paper support removal Left door removal Redrive door Right cover removal Remove the redrive cap. SeeRedrive cap cover removal onPage Page Upper front cover removal Installation notes Upper front cover latch removal Upper front cover outer bezel removal Multipurpose feeder/lower front cover assembly removal Left cover handle holder removal Right cover handle holder removal Left and right frame extensions Remove the redrive assembly. See Redrive assembly removal on Pass thru plate Laser cover removal Page Bevel gear removal Installation Cartridge duct removal Developer drive assembly removal Developer drive coupler kit removal ESD cover removal Fuser assembly removal Installation notes Remove the fuser. See Fuser assembly removal on Fuser exit sensor removal Installation Spring replacement Fuser exit sensor flag and spring removalPage Remove the fuser assembly. See Fuser assembly removal on Fuser lamp removal Fuser Lamp 220 Description Fuser Lamp 11540X0122 40X0123 Fuser narrow media sensor removal Replacement Fuser narrow media flag and spring removal Page Fuser to Lvps AC cable removal Installation Page Fuser top cover removal Page Fuser transfer plate removal Gear release link removal High voltage power supply removal Page Inner paper deflector assembly removal Input sensor removal Integrated tray autocompensator assembly removal Page Integrated tray autocompensator pick roll assembly removal Installation Interconnect card assembly removal Low voltage power supply removal Page Main fan removal Main drive assembly removal Page Page MPF arm assembly removal Installation note MPF lower paper deflector MPF solenoid assembly removal MPF pick tire removalPage Page Installation note Operator panel board removal Operator panel buttons removal Outer shield removalRemove the left door. See Left door removal on Paper alignment assembly removal Page Paper bin full sensor flag removal Paper size sensing board removal Power takeoff shaft and spring removal Printhead removal Remove the laser cover. See Laser cover removal on Redrive assembly removal Signature button contact assembly removal System board and inner shield removal Transfer roll assembly removal Toner sensor removal Upper front cover hinge assembly removal BAB Upper paper deflector assembly removal USB board assembly removal 4061-xx0 Connector locations and connections Connections System board Connector Pin no Signal System board see System board on Narmedia Bldchall PSIZE2 Connector Pin no Signal static Autoconnect Fuser Board not a FRU Connectors Fuser Board High-capacity output stacker board High-capacity PinStacker board CN no Signal High voltage power supplyConnector Interconnect card Low voltage power supply Connector CN pin Signal Output expander control board Page Connector locations and connections Page Lubrication specifications Preventive maintenanceSafety inspection guide Scheduled maintenancePage Parts catalog How to use this parts catalog Model name Configuration Machine type Assembly 1 Covers Assembly 1 Covers Assembly 2 Frame Assembly 2 Frame Assembly 3 Frame Assembly 3 Frame Assembly 4 Frame Assembly 4 Frame Assembly 5 Printhead Assembly 5 Printhead Assembly 6 Paper feed-autocompensator Assembly 6 Paper feed-autocompensator Assembly 7 Paper feed-multipurpose feeder Assembly 7 Paper feed-multipurpose feeder Assembly 8 Paper feed-alignment Assembly 8 Paper feed-alignment 7-19 has been removed from This document intentionally Assembly 10 Integrated 500-sheet paper tray 10-1 Assembly 11 Drives-Main drive and developer drive 11-1 Assembly 12 Hot roll fuser 12-1 Assembly 13 Transfer/charging 13-1 Assembly 14 Electronics-power supplies 14-1 Page Assembly 15 Electronics-card assemblies Assembly 16 Electronics-shields 16-1 Assembly 17 Cabling diagrams Assembly 18 Cabling diagrams Assembly 19 Cabling diagrams 19-1 Assembly 20 Cabling diagrams 20-1 Assembly 21 Cabling diagrams Frame assembly with solenoid and cable 42S ervice Manual Assembly 24 Optional 500-sheet paper drawer Assembly 25 Optional 500-sheet paper tray Assembly 26 Duplex option 20G0888 Duplex assembly-500-sheet Assembly 27 Envelope feeder 48S ervice Manual Assembly 35 High-capacity feeder Assembly 35 High capacity feeder Assembly 36 High-capacity feeder 36-1 Assembly 37 High-capacity feeder Assembly 38 High-capacity feeder 64S ervice Manual Index Numerics Hardware Tests Fuser narrow media sensor flag and spring Buttons 2-106,4-67,7-3 description Page Page Page Page Part number index Laser printhead cable assembly Redrive door assembly 250 sheet 000/010Laser cable assembly Printhead assembly includes all cables Part number index Page Part number index Page Part number index Page 500P 4061 Wiring diagram